Menu
Write a review
File a complaint
CB Contractors and Consultants Troy's Ornamental Iron Craft
ComplaintsBoard
P
2:58 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Troy's Ornamental Iron Craft Poor craftsmanship and customer service

I used this company for installing a power double swing entry gate for my driveway. It was a complete nightmare that almost ended up in court. They did suck a terrible job that I had to hire a mobile welder to repair the mistakes that they made. I refused to pay for their shabby work and they resorted to hiring their own lawyer (another Arab like them) to threaten me with a lawsuit. There are other reviews on line that explain how poor their workmanship is and how rude and aggessive they are. One reviewer said the guy was yelling at and badgering his wife (probably the guy named Monsour Rad). Long story short, please do yourself the greatest favor ever and look elsewhere for your needs in this area of expertise. He also has the nerve to post a photo of my gate on his website. It is the one with the unfinished pillars on either side. Notice how he took the picture from a downhill angle as to not show that the gate was offset by almost a full inch and the camber was off by one half inch.

Company Business Name: Troy's Ornamental Iron Craft

Country of complaint: United States

Address: San Clemente, California

Read full complaint
Hide full review
ComplaintsBoard
H
10:26 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Troy's Ornamental Iron Craft Delivered Wrong Product, Rude and Offensive

Ordered an Iron Gate and was informed it would take 4-6 weeks. Contacted them at 6 week mark and informed it would be another5-6 days. Attempted to deliver gate on a Friday, 6 days later, and the gate was not wide enough. Made a piece to close gap between gate and the fence which we told them we did not want we wanted the right size gate. Owner came and remeasured and several days later after constant calling returned with a different gate (the right size this time) and told us it was the same gate. We liked the gate and told him we liked it but also informed him it wasn't the gate they previously tried to deliver. At that time he became irate and nearly assaulted my wife leaving with the gate and said he would return our $300.

Company Business Name: Troy's Ornamental Iron Craft

Country of complaint: United States

Address: Laguna Niguel, California

Read full complaint
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review