vinyl-decals.com reviews and complaints

I have never complained about a company before in my life. However, Robyn's lack of any kind of customer service was unbelievable. She literally hung up the phone on me in the middle of a customer service query when I said I felt like I wasn't being treated professionally. I had to call her back and say "please don't hang up on me, I just want to know the amount to be refunded on my card". On top of that it was OVER 3 months since they charged my card and i had still not received my order! I had some problems with my email and I understood their process of having to approve the order so the original delay was understandable. But when I called to verbally approve it Robyn called back and left an extremely rude message about how it was my fault that the order wasn't sent and went on and on about what it says online and how I messed up! This was before I had even spoken with her and she had no idea of my problem, which wasn't that! I requested a refund for part of the order at that time, which I never received. After that it was another 30 days of still not receiving my order when I called again to simply cancel my order and hopefully get my refund back. When I called, only with getting a refund and cancelling the order in mind she again launched into a whole speech about how it was my fault I didn't approve the order (which I never had a problem with) and insisted that there was no reason that I still hadn't received it, but still didn't apologize. Instead she got more and more adament about how it was all my fault until she hung up the phone on me! What in the world?! I was baffled by her aggressive response to my simple question for if I could cancel the order. I felt verbally assaulted. I wasn't mad when I made the call until she yelled at me. This is the only time I have ever truly hoped a company went down in flames, and I can almost garauntee it will be solely the work of this woman. GET ROBYN AWAY FROM THE FRONT DESK if you value your company.

sorry barb - it is impossible to print a decal on the wrong side of the paper.

We use premium vinyls (Oracal and Avery) and we ship via USPS. When we ship every package is in perfect condition, as they are handled by people in a small shop. The USPS Offices do use machines to process packages and that is how they may become damaged. Not at all by us.

I also had a horrible experience with ROBYN. I ordered a 14” diameter repositionable decal, but the decal was sent to us stuck to the non-waxy side of the sheet so we could not peel the label off to test its quality.
(The waxy side had a 12” diameter cut line)
I called and told Robyn of the situation and was berated by Robyn telling me how kids can even do it, and that I was doing it wrong and how I don’t understand the concept of peeling off a label.
I told her I’d send her the label back so that she can see for herself how impossible it is to peel off a label off the non-waxy side. Her voice got even louder as she spoke over me and told me that she won’t issue a refund, and furthermore, if I send the label back to her, she will charge another $5 to ship it back.
I sent the label to her anyway just to prove my point, and she called me in her usual defensive, abrasive tone to tell me that the label I sent her was not the one she sent me and that someone in my office must be playing games. She followed up with an email full of misspellings and exclamation points.
I have been in business for over 35 years, and I have to say that Robyn of Vinyl-decals.com ranks up there in the top three “Worst Customer Service Experiences… EVER”.
Luckily, I was able to source another printer who got the job done correctly with better customer service at a lower cost.
Shop around and avoid vinyl-decals.com

I'm not sure about poor quality decals here at VINYL-DECALS.COM as we use Oracal or Avery or 3M brand vinyl - we DO NOT use cheap generic vinyl that last only a year. Our vinyls last 5-7 years in all weather as stated byt the manufacturers.
We try to satisfy EVERY customer that we can, and sometime a customer comes along that just wants to argue or just does not understand something, we explain it to them a dozen times in different way to help them understand.
We never let a customer go away unhappy - weather it be a reprint, a credit, or a 50% off coupon, we make sure we do things the right way so every customer is satisfied. We have a policy page on our website for everyone to read and do not hide that, its on the website for everyone to read our policies.
I ROBYN have been in the vinyl decal business since 1984 with, prior positions such as: Teaching Graphic Design and Teaching Web Design at NJIT (New Jersey Institute of Technology), co authoring books on designs and many articles about designing with many other and we do the best work we possible can at the lowest possible prices to suit today's bad economy. In all my years and all the millions of orders we have a very susscessful customer satisfaction with almost no returns and a handful of refunds a year. We are a top notch company guaranteed.

I also just experinced the wrath of Robyn when I called about the decals I ordered online. I completed the online form, attached two jpegs and stated to call my phone number if any questions. I receieved an e-mail to click and approve the proof, however there was no proof, I sent an e-mail asking about it and I was told my request was "stock", therefore no proof viewing was needed. I recieved the decals only to find they were not what I requested. I called the customer server number and experinced Robyn tellingme all the ways I was wrong. Having recieved my MBAand being in the business world for over 20 years, I feel like I understand business, can follow ordering directions, and understand customer service to some degree. I can appreciate errors or misunderstandings, but when you call customer service and speak with the business owner (Robyn) and are told you did not do x or y, and it's your fault...wow. Needless to say I did not ask for replacement decals from this firm.

We ordered two decals, one of which was a "front side sticky" to go on the inside of our window. It came in "back side sticky" and I asked for it to be redone. Robyn that we should put it on the ouside of the window - not good. I replied that I wanted what I ordered. She asked me to cut up the bad one and send a photo or "put that decal back in the tube and seal up and write return to send on it". I declined the suggestion to commit mail fraud, cut the decal up and sent the photo as asked. After several weeks with no response I was told that the "printer was down". Two months later, I was told that they don't make "front side sticky" decals any longer and I'd be issued a refund. Three months later, multiple emails have gone unanswered, and no one is answering the phone.

Robyn - Sales Manager - was very rude & unprofessional with me.
My order has multiple mis-spellings & I was very patient with explaining over & over the correct spelling, but when I wanted to change the size she said I "maxed" out on free edits, &when most of the edits were due to their own errors?! The process was very long & when I wrote about my complaint about the additional $15 per edit fee & about the spelling, I ironically received an even more enforcing mis-spelled email. I finally called Robyn & was talked over very loudly & condescendingly because I apparently was lacking graphic knowledge (mostly the reason I reached out for help w/a customizing company) & when she was done telling me off I began to speak & was hung up on.
Very poor customer service. Even if the customer is wrong, hanging up was so dramatic & unnecessary.