VRCC reviews and complaints

Stay away! Julie aiello in the emergency department at the vrcc should not be "practicing" veterinary medicine! Summary - she wanted to kill my dog, she said that the dog would be dead within 4 days. I refused, and my dog has been happy and enjoying life for almost a year, and still going strong. I'm so glad that I did not take julie's advice, and that I did not allow her to kill my precious, loving, and gentle dog.
Julie aiello was rude to me and has zero compassion for animals or people. From my experience, it seems to me that she'd prefer to do expensive, invasive, damaging, and worthless procedures for money, rather than treat the poor suffering creatures in desperate need of help.
My dog was refusing to eat the normal kibble, and acting lethargic. I took my dog to the vrcc emergency at the advice of my normal vet to get an urgent ultrasound. We sat in the car, in the parking lot, for 5 hours waiting to be seen, even though I had explained to the staff that our vet recommended getting an urgent ultrasound asap! When we were finally told that we could get in, julie aiello acted very strange, suspicious in my opinion. She first said she could get us in for an ultrasound, and within 2 minutes said she could not do it now, and that we would have to wait. I pressed, and explained that we had been waiting for hours, though she was already completely aware of the situation. Then she suddenly changed her mind again, and said that she could go ahead and get the dog in for the ultrasound. She came back from the ultrasound with a diagnosis of a huge, inoperable, mass on the dog's liver. She immediately recommended a biopsy. I asked her why we would want a biopsy if it was so bad that it was inoperable? She just glared at me, so I asked if chemotherapy would be the only option if the biopsy came back as malignant? She responded with "yes". Since the dog was very old, I said we won't make the poor thing suffer through chemo. Julie's immediate reply, in a cold and dis-compassionate tone, was "do you want to euthanize the dog now?". The dog was not doing too bad other than being picky about food, and we could hand-feed meat and cheese, etc., not playful but was mobile to go outside to the bathroom. I told her "no, I don't want to euthanize yet". Julie, again without compassion, and very coldly, simply said "why not?".
Doesn't she understand that we love our pets like children, and that letting them go is difficult? It seems like julie has some sort of burnout like ptsd, either that or she has never had any compassion, and is just built that way. Either way, she has no business being in the pet care industry.
I mentioned earlier that she seemed to act suspicious, and I have a hunch that my dog would not have lasted more than a few days if I had allowed her to perform a "biopsy" (More likely an internal butchering session). She told me that the dog would not last more than 4 days, so if that were true, why would we need a biopsy? It feels like julie was trying to get approval for any procedure that she could, just for the money, or other motives. One thing is certain, she does not have my dog's best interest in mind. I honestly believe that she would have caused such damage, if allowed, that the dog would surely have suffered horribly and died. The fact is that 2 days later, whatever was wrong with the dog just disappeared, the dog was back to normal, eating and playing, begging for treats, wanting to go for walks and rides, and has continued to be happy for going on a year now! I love my dog more than anything, and julie aiello would have stolen that love away without cause, in an unthinkable manner. Thank goodness I did not allow her to kill my best friend so many months ago.

VRCC is very expensive. But my main complaint is the lack of service and the cluster they have at the front desk. I waited 45 minutes to simply pick up my dog after a test because the message was not properly communicated to the back in the first place. And when the back did get the message it took another 20 minutes to get me my dog. I missed a very important function because of this. All it would have taken is for someone to take responsibility to get my dog. And if the tech was too busy to bring the dog out, someone else could simply have gotten him.