Wachovia Dealer Services reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Wachovia Dealer Services
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Terrible experience
Never have I come into contact with a company this ridiculous! I am beyond pissed and frustrated. I have written Wachovia more times than I can count regarding their staffs behavior with no response even when letters are stapled to the payments; the payments get deposited but the accompanying letter never gets any response.
They claim I do not return their phone calls but I have cellular phone records to prove I spoke with them when I told Nicole (direct line [protected]) she got snotty with me and told me I “ am full of it and I do not return calls or there would be a notation of me calling". I am having financial problems due to an injury and instead of trying to work on a compromise their staff threatening to take the car away constantly sometimes when payment is only 2 days late. They fraudulently represent information harass and threaten me in order to get a payment in quicker.
Last month I spoke with Nicole I told her I needed to pay the car insurance before making another payment she told me not to bother paying the car insurance because I won't have a car to insure if I do not make the payment that day by western union and it wasn't even late at that time. I have insisting on only accepting written correspondence so their staff can be held accountable for what they say and do but they will not stop calling or give me or send anything in writing.
I have requested an account statement outlining the last year's payments dates etc because what I have record of does not match what they are telling me. I have never received that even with four written requests and six phone requests I assume this is not being provided because it too will prove they are lying.
Nicole has called my family, friends, and my ex-employer and who knows who else leaving messages with and discussing my personal information in detail. When I told her this was unacceptable she said it was unacceptable that she couldn't reach me and that she could call whoever she wanted and tell them whatever she wants to I have no say. I voicemail messages from her at 4:15 p.m. demanding I return her call by 5 pm. I have received up to 15 calls from them during one day. Wachovia is a predatory lender and make more money racking up excessive fees late changes, interest and using illegal tactics to make additional money. When I told her I was going to find an attorney or file charges against them she said “how are you going to do that if you don't even have the money to make your payments on time." That's a great attitude if someone isn't loaded with money they can be treated like crap.
This company is unscrupulous. I suggest anyone thinking of doing business with them to think twice and run far far away unless you're a masochist like getting abusive phone calls every day. They are worse than having a gold digging ex-wife just like a tick sucking you dry.
The complaint has been investigated and resolved to the customer’s satisfaction.
Treat you as if your are stupid and beneath them
I received loan from Wachovia Dealers Services a year ago. All of payments had been made on time, one month my payment got lost in the mail. I received a call from a lady named Kathy, she was rude from the start. She didn't even ask me who I was to make sure she had the right person. The first thing out of her mouth was "Why haven't we received our payment yet?" After finding out who I was speaking with. I replied that I had already sent my payment two weeks ago. I got the comment "Stop lying, I will have your truck picked up before you woke in the morning." After that comment I become VERY rude with her. What I said I can't place here. I will NEVER deal with this company again. I traded my truck so I don't have to deal with them.
The complaint has been investigated and resolved to the customer’s satisfaction.
### WACHOVIA!
I financed my vehicle through Wachovia and they call late at night and threaten me about repossessing my vehicle. This is my second vehicle purchased from Wachovia (this vehicle was paid off early.) I have gone over all my payments and according to my records I have made all payments due. They keep insisting that I am a payment behind. They are rude and don't want to listen to what I have to say.
ONE DAY LATE AND THEY THREATENED TO REPO MY CAR! Are you fncking kidding me. And rude! I was in the HOSPITAL for EMERGENCY SURGERY. Low-life dysfunctional inbreds. It's one thing to request a payment from a deadbeat, it's quite another to verbally harass a good paying customer.
wachovia dealer services has some of the most rudest customer service reps. in banking. I have purchased a benz from BofA and they are respectful and always pleasant. NEVER do business with WACHOVIA DEALER SERVICES
Wachovia has a bunch of Rottweiler Robots working for them. I've not only paid them on time but have paid extra (hundreds, not just a few dollars) on several of the payments...yet they still keep showing me in arrears. I was 40 days late on a payment over a year ago after losing a job and it cost me literally hundreds of dollars, not to mention mental anguish caused by their horrible employees, just to make up that one payment. Over a year later, they are still assessing late fees and showing that I owe them more money than the regular payment, which is just shy of $300 a month. One of the statements showed a balance due of $796 ! I dare not talk to them on the phone because I'll end up having a stroke. They wouldn't leave me alone so I had to change my phone number and I won't give it to those creeps for any reason. After paying on this account since 2006 my balance is only half of what it started to be instead of being nearly paid off. Of course this has a lot to do with the approximately 17% they charge in interest and the unending exhorbitant fees they keep adding. DO NOT DO BUSINESS WITH THES VULTURES IF YOU VALUE YOUR MONEY AND YOUR HEALTH! THEY ARE NOT EVEN HUMAN! I hope this keeps others from doing business with these creeps and going through the horrible experience I've had.
Do Not Do Business With Wachovia dealers at all, trust me I am an example of this rude, experience of customer service that I have received from this Company, I have many, many attempts to speak to someone and each time given as new repre to assist me and each time Ive called no one there seems to know whats going on, Managers and supervisor are very unprofessional, I believe they do not have capability of dealing with people at all, I'm really was sadden to think of how some of these employees must be treated within their own work environment, because they have no class and no education when dealing with professionalism and the public.
I so agree, they are soo unprofessional and even the management are as ignorant as anyone as i ever worked with, I truely believed that these people are some of the lowest educated employees and managment is just as bad, they turn your words around and then they decline to assist you even when promised that they would, they speak to you as if you as stupid, and when you question them especially the managers they get upset and hang up on you and refuse to assist you, I have made many attempts to try and get assistance and they made me believe they were working on my issue and when i call back to inquired they acted like I had never called or returned call and pretended to act as if I never filed a complain or had ask for assistance...what kind of people are working there? i will never ever do business with this company again, i also warn others in all my years of ever dealing with any one and me myself being in that position of customer service this Co Wachovia is the worse in the world.
I too have had the worse service with Wachovia Dealer Services. I've had loans with Honda of America, Toyota Financial and Wells Fargo in the past. Never had a problem even when I fell behind. These people are rude and have no respect. If it wasn't for us being a little late due to this economy, they would not have a job. I've made a formal complaint to the BBB (Better Business Bureau) and I suggest you all do the same.
These people are rude and delve into your private financial lives and at this time when the economy is "the worse in my life time"
Why wouldn't a company that lent you money delve into your finances if your not making a payment. I'd love to see you lend someone thousands of dollards and when you dont get paid just let it go to the way side.
There are agencies that can assist you. Call your state attorney general’s office, , file complaints with the Better Business Bureau, and make sure you tell everyone in your social circle to stay away from Wachovia. They are a lower grade bank with low class employees. Yes it is their jobs to collect moneys from debtors like everyone on here. After all, you don’t see anyone complaining about GETTING a loan! However, it is evident that they do not provide service after the sale and are a very sub standard banking-lending institution. I would suggest keeping very tight records and maybe seeking any legal advisement you can. Come places have free legal assistance, some radio stations (talk radio stations) will have call in legal advisement shows. Take advantage of them! Not only is it free, it also puts the name of the company out there for people to hear and avoid.
Scam activities
Was out of work due to being hospitalized heart problems which caused me to get behind on my payments. Received phone message from Jenny telling me that she did receive a payment from me of $400, but it wasn't enough and that I needed to send in $200 more to keep it from being repo and if I needed more time to come up with payment, please call me. Was not able to return to her call right away since I was out in the field at work.
When I did get home that afternoon called Jenny.' Mr. Caldwell what's going on with your payments your car is very close to being repo or you return the car to us on your own. I did get a payment from you today 5/11/08, I made the transaction on 6/5/08 it was just getting posted to her, strange. I replied 'What about the 2nd payment I sent the next day 6/6/08 $300. She 'I don't see anything showing that, do you have the western union transfer number, which I did read it to her, She 'Ok I have a meeting that I need to go to, so I can't check right now to verify that we got it, so call me in the morning and I will let you know if we got it or not, then figure out where we go from here, time was around 4:30pm.
Knock on my door around 6:30am, was my daughter 'Dad they are taking your car. So run outside gentlemen already has it on his tow-truck. I tell him there must be some kind of mistake and that I spoke with Jenny yesterday afternoon and she needed to first verify if my 2nd payment was received.Tow-truck driver checks his paperwork to see if there was a cancellation form submitted by Jenny who was named as the individual requesting the repo be made, which was faxed to his office at 2:30pm 6/11/08. STRANGE fact is that I spoke with her after 2:30, she was already going to repo car before even checking to see if any other payments were received by there office. Having car taken in this such manner was very degrading and wrong for it to even happen.
Called left message on jenny's phone asking her to call me in reference to checking on my payment, did not mention anything about car being repo. Waited for call from her didn't happen after office had been open for a hour, but had to call her instead. Ask her if she had any information for me about my payment I send in, She 'Didn't get a chance to check to see if payment was received' I replied 'Ok then could you please explain to me why you had my car repo if you have not even checked to see if there was a 2nd payment. Then she starts talking about the bank will need to reinstate my account which was going to cost me a considerable more money. Ok ' So tell me then how much is that going to be then, I need my car' Jenny 'I don't know off hand not until the repo office process there paperwork, maybe somewhere around $2, 000 not sure, plus it takes between 24-48hrs to do paperwork. I stated that I was very confuse what just happen. First you leave message telling me that I needed to send $200 more and if I needed more time, then you turn around and have my car repo so you can collect more money from me while the whole time you were planning to repo my car anyway. Telling me one thing and doing another could not get her to tell me how much it's going to cost to get back my car, Only believe I was behind a month, but according to Jenny I was 2months behind, that can't be funds are supposed to be taken out of my account electronically. She said that they attempted to collect payment from my account but funds were not available. That's bull----. I have a courtesy account which will cover payment transfer up to $780 even if account does not have full amount there. So I checked my credit union statement, which would have showed where my account was overdrawn if they actually tried to get a payment and charged me $25 for not having funds there, which I wasn't, so there office didn't even try to get payment from me which made my account behind. HELP what can I do to get this resolved. Oh by the wy called Wachovia and asked if I could speak to Jenny supervisor/boss about my problem, was told that she didn't have a supervisor, was transfer to another individual who I told what was going on, she said that Jenny and her do the same thing, but since Jenny was handling my account she could not give me any information, Said that she would talk to Jenny when she returned from lunch to see what was going on and have her call me about the status of my account, NEVER CALLED ME BACK, that's funny when they blow up your phone answering machine calling for there payment everyday at all odd hours. THIS IS NOT THE WAY TO DO BUSINESS!
The complaint has been investigated and resolved to the customer’s satisfaction.
My car was repossessed on January 26, 2009. I believe that there was a decision made by the corporate bigwigs within Wachovia Dealer Services (WDS), to repossess from anyone who was 60 days late or more, or who was somehow inconsistent with their payments no matter what the circumstances.
In my experience, I was not late (less than 30 days) and my car was repossessed anyway. The repo guy told me he was to pick up the car, with or without the sheriff. I chose to voluntarily let him drive away in my car out of my driveway.
I called the WDS collections department and reminded them that they owe me a car. It was pointed out to me by one of those representatives, with the bad attitude, that I was over 60 days late eleven times. I said that they have never gone unpaid, however late. Didn't matter to this person, who I am sure is trained to act hard, without a care, and with "it's - us - against - you - and - we - don't - give - a - damn" attitude.
Okay, what happened? I had to wait 24 to 48 hours before they (WDS) had a settlement for me. Meanwhile my car is sitting in a desolate auction yard on the border of Mexico, ready for the wholesale price that would be paid by another dealer - the type that will take advantage of the demise of others.
After all, business is business. Cold, hard, and without scruples, WDS will have you "skip-traced", a method used to find you by process servers, investigators until your vehicle is taken from you. What a creepy, ugly, crappy bank we deal with.
Eight days later, I was able to reinstate my loan through the assistance of family members, but it is still tough to make payments on time due to under-employment. (I work part time, and I am going to college to earn my first bachelors degree). To date, I still receive menacing phone calls and voice mails reminding me that after 30 days, the New Agreement is in force (an agreement that I have never seen nor signed).
Other banks and credit unions have been much more helpful in my times of trouble. After all, it is much cheaper to have the loan paid than to repossess the item. As a result, those banks and credit unions have all been paid! Will WDS work with me? Nope. They have proven themselves incompetent fools in the marketplace of loans and once my loan is paid, I will take them to court . . .possible in a classaction suit. Count on it.
Very similar story! car repoed saturday morning. received a letter that afternoon giving me 10 days to make a payment? left hand and right hand not known to one another of this screwed-up group. we call them the "wacky whiners". cashed my check, but no credit for it! this HAS to be illegal!
Ok People I can Relate with all of you I have also just had my car repod by Wachovia! I was behind one month made my payment in Feb for Jan and Feb from my checking acct on line, because Wachovias web site would not let me make a payment since i was a month behind. So to make the long story short. the next thing i new my car was repod from my parking lot at home i asked the repo man this is a mistake ive made my payment from my checking acct i have a copy to show you the funds were deducted already. But he took the car anyways.. Called Wachovia next day! According to them no payment was receieved according to my bank they should have already received the money! Im just so exausted about this whole situation! I cant even keep writing about it.. Now I need to go get my car and pay for towing fee, repo fee. etc... I put a stop payment on that check since according to them they never received it.. What can we do! They have to worst Cust. Service Ever the guy im dealing with is Chris and he has no customer service skills at all He did not care one bit about my sistuation and it seemed like he didnt even believe me that i made my payments. he told me call back in 24 to 48hrs. I was like i need my car i will make a payment for both month with you now. he was like no I cant help you. hung up! So so pissed off. What Can WE Do!
The identical things have happened to us ! There are 1000's of complaints on the internet about Wachovia! We Class Action Law Firm
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need to act not! See below.
I also have had problems with this company! A few months ago I received a call from Ms. Earl stating that if I did not come up with $600.00 that evening that she would have someone come get my vehicle until it was paid up, granted I was two months behind due to hospitalization but you would think that they would understand. Needless to say I had to borrow. I always talk to a lady by the name of Nadine and she is just wonderful! However today I looked in my bank account and I was overdrawn $500 or so dollars. I had a payment scheduled for Aug. 16, 2008 and called them 2 days before and rescheduled for Aug. 27, 2008. To make a long story short, they debited my account on the 19th of August. NSF! They not only made me overdrawn on my account but they want to fight my bank on service charges due to their stupidity! I will probably get my payment back (per Nadine) but a supervisor has to agree to give me all my overdraft charges back.. We will see what happens in a day or to but for now I have not a penny to my name. How do I feed a husband and 3 kids? Any suggestions?!? I feel like telling them COME GET IT, what do you think?
They are the DIRTIEST slimeballs I think I've ever met. I've lodged complaints against the HOFFMAN ESTATES office through the corporate website. Folks, we have the start of a revolution. Time for us to take these ###S to task.
I was also repoed. I was behind a few months due to job loss. When I got my new job I made arangements to pay wachovia $500.00 bi-weekly. A woman by the name of Sue agreed and I began sending the payments Money Gram. After a few weeks of paying I was told by sue that I only had to make 2-3 more payments and I would be cought up. Later I get a call on June 30th from a Stephanie and she states that I needed to pay 270.00 to keep my car and I was 75 day past due. I sent a payment in June 18th and they have no account of it. She goes on to tell me that I have to reasearch the payment myself with moneygram. I call moneygram and they tell me that Wachovia Recieved the payment and for some reason they did not credit my account. I loss signal with Stephanie and I call her back and she says that I now have to surrender the car because I hung up from her and I didnt get in contact with her in a timely fashion. At that exact moment a tow truck pulls up in front of the house and she say that I have to surrender the car. I tell her that I cant do that due to the fact that you recieved a paymentfrom me and you did not acknowlege it. I had to go to court for a custody hearing and I told the supervisor that and she said she didnt care and that I needed to surrender the vehicle. After 30 mins of going back and forth the tow truck pulled away and I just went to court. When I got out of court the car was gone. They repoed it from the court house. The thing thats fishy about this is that I discovered the rep Stephanie was calling me from her personal cell phone the whole time. Why would she do this. Could it be because she was doing something unethical and she didn't want it to be covered by the recording of the convo?
I had a very similar situation on Sunday. My car was repoed. I called them & Alma said I was like 49 days late. I made payment on 4/30, so I was only really 8 days late & had an electronic payment pending(it was the weekend) Oh, I see the payment now! she said. I asked then "when can I get my car?" Sounds logical! Alma says "you can have your car back if you pay the 10, 000 pay off! I don't have 10 k layng around! I'm a teacher & on a limited budget! So, I contacted attorney. He said that Wachovia is crazy! Call them back & talk to supervisor. I did & she said same thing or get the car refinanced! BUT I AM NOT THAT LATE! Not EVEN TWO WEEKS? They received payment I was actually a little ahead, but they said they wouldn't accept it! Even went to look for another car, but was turned down cause Wachovia reported me as being over 30 days late. Alma admitted to seeing that my payment was made! Now my life is a mess. I need my car. I feel like I was robbed! Is there any help I can get? Excuse grammar & such. I'm highly upset.
Disaster
So back in august of 2006 I started working for a car dealership and found a vehicle I wanted to purchase. I had fairly crappy credit but was approved by WFS Financial who was later bought out by Wachovia Dealer Services. So what happened is I kept the car until January of 2008 and sold it due to the high interest rates and wanting to get rid of my car payment. I sold the car and drew up a contractual agreement that stated to the buyer that when I received the title in the mail i would sign it over to him and all would be said and done. It is now present day April 29th 2008 and i still have not title in hand. I was told when I sent in the final payoff check to include title release information of who to mail it to and what address. They actually sent the title to the wrong address, "my old address" they had on file for some strange reason. So now what has happened is that they sent me a lien release letter--to the wrong address again! No kidding. So now they have express shipped me a new lien release letter to the correct address and when I took it to the bank they tell me I have to pay a lost title fee $55.00 and a title transfer fee $55.00 so at $110.00. Not to mention the tags have since expired on the car and cannot be renewed without a title and the new owner of the car has paid for two trip permits at $20.00 each so $40.00 total and you are not allowed to get more than two trip permits a row in Oregon so he has been pulled over 4-5 times and hassled because he has no proof of ownership besides the bill of sale. I spent this entire morning on the phone and worked my way up to the office of the president who in short told me that I only mailed them a check with no title release info and the used the best address they had which is a total lie. I was told they would not incur any costs and that they were sorry for my frustration but could not help me because there is now way they made the mistake. I have photocopies of the letter that I signed and dated telling them to mail it to the proper address in bold huge writing. In short I was made into a little person that did not matter and there was no one else to talk to. Not to mention the person who bought my car has gone through his own hardships by not having the title. Wach out for Wachovia there are crooks who don't care about anything having to do with keeping their current or ex-customers happy period.
I totally agree. Just calling to try to get someone to fax a lien release to the DMV is a [censored]. No one seems to know who does what job at that f*cken place. And I think its stupid how Wells Fargo Bank does not share the same database as Wachovia since they are the same company! BEWARE, do not engage in business with Wachovia!
There are agencies that can assist you. Call your state attorney general’s office, , file complaints with the Better Business Bureau, and make sure you tell everyone in your social circle to stay away from Wachovia. They are a lower grade bank with low class employees. Yes it is their jobs to collect moneys from debtors like everyone on here. After all, you don’t see anyone complaining about GETTING a loan! However, it is evident that they do not provide service after the sale and are a very sub standard banking-lending institution. I would suggest keeping very tight records and maybe seeking any legal advisement you can. Come places have free legal assistance, some radio stations (talk radio stations) will have call in legal advisement shows. Take advantage of them! Not only is it free, it also puts the name of the company out there for people to hear and avoid.
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how about this one...make your payments. The thought that they're calling you at work should make you feel embarrased not upset.
I have had the same experiances everyone that posted to this site has. The only difference is my vehicle has not been repo'd.
About 2 years ago I was behind on my payments and some idiot called me at my work - twice. On both occasions he was directly told to not contact me at work. After the idiot called a 3rd time - I filed a complaint with the MN Attorney Generals office. The AG sent them a couple letters on my behalf and the finally responded to the AG and appologized up and down.
Since that time I have not received a billing statment or phone call from them - even though I still make my payments late occasionally.
If you are being harrased or treated rudely, threatend ect. file a complaint with your state AG office - every state has consumer protection laws and the AG will follow up on your complaint.
Cheers!
So So TRUE I have had the same experience with Wachovia. I wish there was a way we could all get together and file a lawsuit against them.