www.ticketgum.com reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about www.ticketgum.com
Welcome to our customer reviews and complaints page for www.ticketgum.com. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with www.ticketgum.com.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used www.ticketgum.com's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with www.ticketgum.com, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with www.ticketgum.com. Your feedback is an important part of our community and will help others make informed decisions.
No refund for not provided service
I bought 2 tickets for the game Tottenham vs Arsenal. Due to the covid-19 situation, I received an email from them saying that I have to accept a 100% refund only in the form of coupon.
I didn't ask to cancel my ticket, I didn't ask for a refund.
I bought a ticket for a given event. I didn't receive the ticket, instead I am ending up with a coupon!
I asked to wait for the event update and if it is rescheduled I would be happy to attend but if it is canceled from organizers then I would want to be refunded to my bank account, instead the company saw it as an acceptable behavior to go ahead and issue the coupon and close my case without my consent.
I can provide full email history of our interactions.
Company didn't provide tickets and refund
We bought tickets for the game Monaco vs Valencia through the company www.ticketgum.com. But this company is big scam and rip off. Their prices are too high and the company doesn’t provide tickets on time or doesn’t send them at all. We didn’t get the tickets on time and of course applied for the refund. But the company didn’t reply to our emails and we still didn’t get why the avoided us.
The complaint has been investigated and resolved to the customer's satisfaction.
This complaint is 100% fake . it comes from a competitive company that cannot improve their site credibility so they try to demolish honest and genuine web-sites. here a simple fact :
Quote: "We bought tickets for the game Monaco vs Valencia" . we do not have any clients to this event. not even one . so, if someone say he bought tickets from us to this event, then he is clearly lying.
we would not take the chance and declare a complaint as fake if it is not 100%.
If you show any proof that you are a genuine client, we will refund you 200% of your money back to your account within 48 hours. we will make sure that his fake review will be removed from this site.
Regards,
Peter G
Marketing Department
ticketgum.com
They failed to deliver the tickets
I booked two tickets for the game Barcelona vs Malaga through the company www.ticketgum.com. I was upset, because the seller assured me that I would get these tickets before 29/8/15, but I haven’t and missed the game. Now the seller excused and promised to provide another tickets and compensation. But it was his last email and I haven’t heard from this liar anymore. Run from this company.
The complaint has been investigated and resolved to the customer's satisfaction.
This complaint is 100% fake . it comes from a competitive company that cannot improve their site credibility so they try to demolish honest and genuine web-sites. from some reason they have chosen this web site to write dirt against us. here a simple fact :
Quote: "I booked two tickets for the game Barcelona vs Malaga through the company www.ticketgum.com. I was upset, because the seller assured me that I would get these tickets before 29/8/15".
Answer: All of our clients for this event have received the tickets 2 weeks in advanced. there is no clients who can say he had a delay with receiving his tickets. we would not take the chance and declare a complaint as fake if it is not 100%.
If you show any proof that you are a genuine client, we will refund you 200% of your money back to your account within 48 hours. we will make sure that his fake review will be removed from this site asap.
Regards,
Peter Gil
Marketing Department
Ticketgum
We didn't get tickets. Seller lied to us.
My father bought tickets for us from www.ticketgum.com. He got the confirmation email, where was written that the tickets would be sent to his email on July, 20th. We waited till this day, but the seller hasn’t sent these tickets. My father tried to contact the seller, but his mail box was full and we got emails back. We lost about $800 and it was disaster. Don’t trust this company and be ready that they can scam you.
The complaint has been investigated and resolved to the customer's satisfaction.
The seller provided wrong seats
My farther bought 3 tickets for the game from the company www.ticketgum.com. Not recommended place I would say. The seller is idiot and scammer. He charged my farther really fast, but he provided wrong tickets. We have chosen different seats, but this guy sent us tickets for the different places. We were upset, because the seats weren’t good at all. But the seller ignored our complaints. Be aware, please.
The complaint has been investigated and resolved to the customer's satisfaction.
This complaint is clearly a fake one. it comes from a competitive company that cannot improve their site credibility so they try to demolish honest and genuine web-sites. here are some facts :
1. Quote : "My farther bought 3 tickets for the game"
Answer - which game? who is the father? when was the event? what is the order number? how does someone from the United State have so many spelling mistakes? this "person" gave no specific details, just accusations that are based on no facts at all.
2. Quote : " The seller is idiot and scammer. He charged my farther really fast, but he provided wrong tickets."
Answer - the company never charge manually their client. the only way to order and buy tickets is threw the web site only. there is no one real buyer who can say that he was charged over the phone.
3. Quote: " We were upset, because the seats weren’t good at all. But the seller ignored our complaints."
Answer - Again, no specific details, where was the seats? for which event? nothing. it is our interest to provide our clients with the best customer service and we can proudly say there was not a single feedback, good or not, that was not answered by our staff within a short while.
If you still insist that you are a true buyer, please send an e mail to orders@ticketgum.com along with your order number and your complaint will be observed and replied shortly.
They still haven't sent the tickets
We were scammed by the company www.ticketgum.com. We ordered 4 tickets from them, but these jerks provided only confirmation info. The match will take place on May, 15, but we still haven’t received our tickets. WE sent emails to their customer services, but they didn’t reply. The company is real ###, ‘coz they mislead customers and don’t provide orders. Please, share your views about this website.
The complaint has been investigated and resolved to the customer's satisfaction.
Same thing happened to me. No tix sent. Ripoff. Do not use ticketgum. They even say to say you got tix from a friend
This complaint is clearly a fake one. it comes from a competitive company that cannot improve their site credibility so they try to demolish honest and genuine web-sites. here are some facts :
Quote: "We ordered 4 tickets from them"
Answer - No specific details were given. who is we? to which event? when did "we" place the order?
Quote: "The match will take place on May, 15, but we still haven’t received our tickets."
Answer - i have checked, and we have no orders to an event occurring on May 15 .. not even one customer had purchased tickets to this day. furthermore, we did not even published an event that starts at May 15. the only answer is that the person who wrote this fake review did not even make the effort of checking the dates.
Quote: "WE sent emails to their customer services, but they didn’t reply."
Answer : it is our interest to provide our clients with the best customer service and we can proudly say there was not a single feedback, good or not, that was not answered and replied by our staff within a short while.
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