Yellow Book reviews and complaints

DON’T ADVERITISE WITH YELLOW BOOK! They are a corrupt company preying on small businesses. I was in court this morning; Yellow book is trying to hold me personally liable for an ad taken out by the company I used to work for. There were 40 other cases for Yellow book today, all against small business owners or their former employees. We were all being sued for invalid renewals of contracts that contain bogus signatures. Yellow book needs to have a class action suit filed against them for their corrupt sales and fraudulent collection practices. In the last five years there are over 1600 cases, just in Chester and Montgomery Counties alone, where yellow book sued small businesses. If you have a Yellow book BURN IT, THROW IT AWAY, IF YOU advertise with them CANCEL IT. These large companies need to learn, that they cannot take advantage of us.

In 2008 I purchased print advertising as well as Internet advertising for my new business. Being someone that reads everything I sign, I read the contract. The contract used in 2008 is rev 11/07 and clearly states in paragraph 4 that the contract expires at the end of the term. (term being 12mos) I did not renew advertising in 2009 because I had to close due to the weak economy. A couple of months ago I started receiving bills for Internet advertising. I contacted customer service and explained the situation. She said the contract auto renewed it's self and I had to cancel it in writing . I read paragraph 4 of my contract to her where it states "This agreement will continue in effect with respect to the Internet Services until expiration of the agreement or either Publisher or Customer cancels." She told me I was making that up, then hung up on me. The next letter I received was from the collections department. So I gave them a call and ended up talking to what sounded like a rude little high school boy. Eventually I got a supervisor on the phone that seemed to understand that controlled documents such as contracts, have revision numbers. I convinced her to look at a copy of the form I signed and had her read paragraph 4. Then I was told that doesn't apply any longer because we rewrote the contracts, then put me on hold and never came back. I proceeded to call customer service again and tell my story all over again. I become a little upset and used the words fraud, scam and attorney. I was then transferred to a very nice lady that proceeded to tell me that I was right, all charges would be removed and apologized for the inconvenience. It took 3 hours of arguing with rude, incompetent people to resolve a simple issue. If anyone reading this signed a contract in 2008 (rev 11/07) and is having the same problem I had, you are being scammed. That revision of the contract does not state that it auto renews, it expires...

We purchased an ad for our small business. I mailed a check for the entire year's payment on the ad and Yellow Book 's billing department cashed my check AND they electronically withdrew the funds from my checking account at the same time. The payment was for $1890 so that meant that almost $1900 disappeared unexpectedly from my bank account due to their error. I called customer service immediately plus I faxed copies of my bank statement showing the ACH withdrawal on my account and also a copy of the cleared check. I requested that they reverse the ACH withdrawal on my account and redeposit the extra $1890 that they'd taken from me and was told no. I was told they would mail a "refund" check to me and that it could take 6-8 weeks! Oh and this all happened at the beginning of December so I not only had to pay several bills late but I also had no money to pay for christmas gifts. I plan to pay my bills with money orders from now on. Its safer than giving out your account information.

I spent over 15 hours delivering phone books and gas money-before it went down. I was never paid nor contacted to explain why the payment delay. I have tried to contact the company and they do not have any contact information.