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RIU Hotels & Resorts

RIU Hotels & Resorts review: Disappointed and dissatisfaction

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9:09 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I am writing to express my dissatisfaction with my recent stay at the RIU Palace Aquarelle in Falmouth. The level of service and numerous issues I encountered made this the worst experience I have ever had at any resort.

First, the customer service was extremely poor. Many staff members were rude and unapproachable, only engaging if spoken to first. Out of ten employees, perhaps only one would acknowledge guests. Additionally, the restaurants were fully booked on my first day, and I could not get a reservation until days later. When I finally did dine there, the food was cold and unsatisfactory.

A more serious issue occurred when I left money in my room to tip a waiter. Upon returning, I discovered that $8 was missing — $1 from my roommate and $7 from me. Despite reporting this to security, who checked my room and questioned why I hadn’t used the safe, nothing was done to recover the money. The security team stated they questioned the staff, none of whom admitted to taking the money. I also discussed the matter with the public relations manager, but no resolution was offered.

I was further disappointed to find children allowed in the adults-only area, without any guards to enforce this restriction. The towel policy requiring guests to exchange cards for towels was also inconvenient.

Most critically, I experienced a severe safety issue. As I was leaving one of the steakhouse restaurants, a waiter dropped a glass, which was not promptly cleaned up. Consequently, a shard of glass went through my shoe and lodged in my foot, causing significant bleeding. Despite the immediate pain and visible bleeding, no nurse came to assist. I was placed in a wheelchair and taken to the nurse’s station, where the nurse was unable to remove the glass.

Upon returning to my room, despite a "Do Not Disturb" sign, I found housekeeping inside restocking items. This was particularly concerning given the earlier theft. Although the head of security promised to address this, I never received any follow-up. I also spoke with the hotel manager, Belim, regarding these issues, but received no satisfactory resolution. The housekeeper was walking by calling out room number to another housekeeper and I said that's my room number the housekeeper's name was lashawn and stated she was not talking to me and said another number I do not trust them. I felt they was caught and went to another room. they were propping doors and stealing. we reported and they said not worry about it head of security.

I hope you will take these matters seriously and address them promptly to ensure future guests do not encounter similar problems. I never received a call from management about the matter in hand.

RIU Palace Aquarelle Jamaica

Recommendation: I do not recommend staying here Lock your stuff up

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  3. RIU Hotels & Resorts emails
  4. RIU Hotels & Resorts address
    C/ Llaud s/n (RIU Centre), Balearic Islands, Palma de Mallorca, 07610, Spain
  5. RIU Hotels & Resorts social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
RIU Hotels & Resorts Category
RIU Hotels & Resorts is ranked 5 among 115 companies in the Hotels and Accommodations category
#03 Radisson Hotels Radisson Hotels #04 Travel Triangle Travel Triangle #05 RIU Hotels & Resorts RIU Hotels & Resorts #06 Sonesta Sonesta #07 HotelPlanner.com HotelPlanner.com

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