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RIU Hotels & Resorts

RIU Hotels & Resorts review: robbery in room 1106

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Author of the review
10:08 am EST
Verified customer This complaint was posted by a verified customer. Learn more

We are writing to you to inform you what happened in our Room 1106 in the night of February 11th, 2020 at 4:00 am while we were sleeping.

Somebody walked in the room and stole both our cell phones which were on our head sets.

Security guys and police came (report to follow - you may ask the manager to have a copy if needed).

We were really shocked and desappointed since we thought we were in security and never thought that something like this could happen.

Regarding this bad event and the consequences for the rest of our vacations, we expect to have compensation from you for the loss of our phones (value of 500$ canadian each).

We are "repeat ghests" since 6 times at this hotel.

Hoping to have good news from you soon.

Nicole Dube
173 Samson blvd
Laval, Quebec, Canada
H7X 3E4
nicole.[protected]@intact.net
[protected]

Richard Bedard
175 Samson blvd
Laval, Quebec, Canada
[protected]@gmail.com
[protected]

Update by Nicole Dube
Feb 13, 2020 10:10 am EST

For the police report, you may ask the manager. Police said they will write it for Friday the 14th of February 2020.

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  3. RIU Hotels & Resorts emails
  4. RIU Hotels & Resorts address
    C/ Llaud s/n (RIU Centre), Balearic Islands, Palma de Mallorca, 07610, Spain
  5. RIU Hotels & Resorts social media
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    Nov 20, 2024
RIU Hotels & Resorts Category
RIU Hotels & Resorts is ranked 5 among 115 companies in the Hotels and Accommodations category