I would give the cats themselves 10 stars in terms of personality, but they are both in poor health and my experience with Jane was so awful I cannot help but to tell my story and suggest you buy these wonderful breed of cats elsewhere.
When I first met Jane she was very nice, and the day I met her I purchased 2 kittens. Her house smelled AWFUL which I have now researched, and it says to not buy from anyone who's house has a smell. I made some mistakes buying from Jane, but I love my cats so dearly I can't say I regret the pricy lesson. I am the proud owner of 2 beautiful ragdoll cats (a blue mitted girl and a seal bicolor both pet quality). Needless to say, I am in love with the breed and wish to purchase another ragdoll because we simply have too much love to give 2 cats. I am disabled and live with a caregiver who also takes care of the cats (when I say WE, he is who I am talking about). I had a very unprofessional experience purchasing my current ragdolls; our runt male was not neutered because Jane confused him with a different cat and the girl has asthma. We have spent tons of money on vet bills and for a $650 cat that just shouldn't be the case, the breeder has also not paid for the neuter or the female cat's asthma treatment, although she did offer to replace my baby girl which instantly made me start bawling... Thats my baby, I am not giving her away for anything or anyone for any reason and I am just happy that I am her mommy and I can afford to make sure shes medically taken care of and I work at home so I have the time to give her lots of attention (which she loves!). My ragdoll cats are my whole world and I think of them like children- we spare NO EXPENSE for the happiness, health and wellbeing of our babies, but the vet bills alone were over the 650 we spent on each cat.
After we took the cats in about 10 times to the vet, they suggested i call the breeder and complain. I did that, after having the cats about 8 months. I should have called sooner, but I am so in love with my cats I couldn't bring myself to complain until the vet told me I needed to. Jane eventually offered me a free cream point kitten that she had and said her and her husbad would drive it up for 100 dollars. I said I knew it cost more than that to raise a cat and offered 200. A few weeks later I called her and she told me that her cream cat she had offered me free and sent me videos of and even started calling it by the name I was going to call it already had a deposit. I had my mom paypal her the 200 dollars and she said I needed to pay the carriers who would fly the cat up, but this was not the original deal, she said she would drive them up and that is by far my preference, so once again she asked her husband and they agreed to drive the cat up. She told me there was still hope i could get the cat if the lady who put down the deposit could be persuaded into a different kitten. Jane told me if the woman picked up the cream male she would call me asap to let me know, but this also didn't happen. I called her a few weeks later (this was around the holidays) and she said she would drive up a few kittens and let me pick one for the same 200 dollars. This was her only cream, she claims to have confused the cat again, but this is just silly- creams look different than any of the cats she had at that time, she should have checked if there was a deposit on him before offering him to me. Our male and female get lots of "mudbutt" very often and when I talked to a more legitimate breeder she said that is not common in healthy cats. Our female is so fluffy she cant bathe herself and we need to trim and or shave her, although now we know the cats butts need regular shavings along with the base of their tail. The ragdolls are amazing cats, but ours are not in the best of health and I firmly believe that is because we got them from Jane, who has proven to me more than once that she can't tell her kittens apart. Jane has not contacted me one time since I got the cats, even when she said she would. She has broken many promises and sold me sick cats. I love my cats and I do not blame them for being sick, I am sick too, and if people just stopped caring about me because of that I would have a very empty life and I treat my cats the way I would like to be treated (if I were a cat).
I called Jane a few weeks ago and briefly asked for my 200 dollar deposit back, she said she was going to bed and would return my mom's money the next morning. My mom hasnt gotten a cent from them. I cannot imagine a more unprofessional and expensive experience in buying any cat. Do not buy a cat from this woman unless you're willing to pay a lot of vet bills for her mistakes. I am purchasing my third ragdoll from a woman I trust who worked with Ann Baker herself. I will be purchasing all of my future kittens from Halmarkragdolls in the future, after the experience with Jane, I did a lot of research as to who to buy from in the LA area and it is Ellen for sure. I just feel bad for my cats health and lucky I can afford to take care of them, but if you don't have that kind of money, you should not purchase from Jane- she confuses her kittens, gives out sick ones and is a little catty herself. Many reviewers on http://www.yelp.com/biz/rock-creek-ranch-ragdolls-cattery-orange have commented on how she never returns calls and her general unprofessionalism, there are also positive reviews- and I love my cats, they are well behaved ect. but in poor health and I think the good reviews are people who just got lucky, but feel free to make your own choices regarding where you purchase your pet.
The complaint has been investigated and resolved to the customer’s satisfaction.
Obviously, you still have not learned a thing. If you put in Hallmark Ragdolls and complaints in your search engine, you will find pages and pages of complaints about Hallmark Ragdolls, and her sick and dead cats and kittens that she has sold to unsuspecting buyers. It looks like you wanted a free kitten, and didn't get it fast enough for your liking. You don't look very credible to me. Anyone can say anything that they want on complaint boards, and you don't have to prove a thing.