Rollies.com review: Rip off 41

I made an order at rollies.com 13 months ago, have talked to the guy 3 times now(1 man operation he says). That is 3 times i've gotten through out of about 200 calls. Everytime I have gotten through he says sorry for the long wait but he dosn't carry any products and has to pick them up from 4 different warehouses, and only goes to one once a week. He said he'll be taking care of my order and it will be shipped in a week or two. That was probably 8 months ago, 5 months ago, and 1 month ago I got ahold of him through email, he says the same exact thing, it still hasn't came, now he's stopped returning my email's, he never awnser's the phone, or returns calls when you leave a message. This is the worst company i've ever dealt with, I hope this guy gets shut down and put in jail! All I want is a refund.