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CB Skincare RoseSkinCo Company claims to have a 90-day return on their products
RoseSkinCo

RoseSkinCo review: Company claims to have a 90-day return on their products

V
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2:51 pm EST
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I ordered a Lumi handset from RoseSkinCo on 23 November 2023, it arrived on 4 December 2023. I would like to return the item under the 90-day return policy due to dissatisfaction on the product and filled in the Satisfaction Guarantee Form on 23 January 2024. Then I received a confirmation email of the form submission, with a message of “Our team is on it – we’ll review your inquiry and a member of our team will get back to you within 48 hours.”. However, I’ve waited for 3 days but there’s still no response from them. So I sent an email to info@roseskinco.com to check out the status of my return process.

Their response was they’ve checked the system but they don’t seem to have a record of my return form submission with my email address. Then, I replied with the screenshots of the confirmation email of form submission, which stated the same email address as well as a screenshot of a message on the form mentioning “Form with this email is already system”. It has been another 2 days but still got no response. Apparently, the 90 day return guarantee is a scam, this company never reply within 48 hours as promised and repeatedly trying to find different excuses to not process the return. Worst customer service ever!

Desired outcome: I want my money back!

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  1. RoseSkinCo Contacts

  2. RoseSkinCo phone numbers
    +1 (778) 381-9970
    +1 (778) 381-9970
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  3. RoseSkinCo emails
  4. RoseSkinCo address
    Montreal SUCC.H PO Box 93, Montreal, Quebec, H3G 2K5, Canada
  5. RoseSkinCo social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2024
RoseSkinCo Category
RoseSkinCo is ranked 36 among 117 companies in the Skincare category