RoundPoint Mortgage Servicing
Reviews and Complaints

I tried to refinance through this company; and everything had been going very smoothly; until the point of appraisal. At that moment it turned out that they were using the services of Streetlinks Lender Solution. Please check online reviews for yourself to see what kind of a racket that company is. To cut a long story short - the appraisal fell shockingly short of being in touch with reality - the assessed value was less than 50% (sic!) of the recent, comparable sales. Needless to say - the whole refinancing deal was scuttled. I was left holding the bag, and having paid the appraisal fee - north of $500. I know that there is a tendency to imagine that "there are two sides to every story", and tendency to doubt the negative reviews. Please take my word for it - I am an experienced real estate owner and investor - about 20 years experience with all aspects of residential real estate; dozens of refinancing in different economic conditions, and areas of the country. Never ever have I seen a more blatant grab for my money by an appraisal company, which at the same time did not even pretend to perform an ounce of competent and professional work. To sum it up - Round Point's association with shady characters like Streetlinks reflects very poorly on them. I would strongly encourage you to check twice before working with tham, or *anybody* who is associated with Streetlinks appraisals.

I am posting a review that I submitted on zillow about our experience with roundpoint mortgage. We almost lost our dream home due to their underwriting department. I have more gray hairs and feel 10 years older after the experience. However, I need to give a counter point due to the fact that we did manage to get the loan closed and funded and with their low interest rates and almost zero mortgage fees save thousands of dollars.

We recently used roundpoint mortgage for a new home purchase. I had used them in the past for a refinance and was familiar with their loan process. The easiest way to work with roundpoint is via online uploads and email, and that system works pretty well. However, our loan was stuck in underwriting and with the clock ticking down to lose our home due to a firm close date by the sellers it became very problematic. Waiting on an email for hours is not the same as being able to contact someone and find out why things are happening. This became very frustrating as the days to close slipped away and we were no closer to getting the loan closed. Thankfully, our loan was escalated to senior management just in time. Once management became involved our loan moved rapidly through the system and we were able to close on time. I am very appreciative of roundpoint management and their commitment to do what was right and personally work with their customers. I would recommend roundpoint mortgage based on a strong management team and their exception sense of integrity.

They never told me about additional fee up front and by the time when I saw the final paperwork with the numbers, the additional cost that I have to pay was way more than what I was told when I initiated the process. They embedded a lot of cost without disclosing to you until the last minute. The communication with people at different department was really tough. They do not seem to have any record of previous conversation. It is the first time when I was trying to do refinancing through the internet company and I ended up wasting money and time.

I too was connected to roundpoint mortgage via lending tree. I tell you, the level of customer service at this company is awful! You can't even speak to anyone who will answer a simple question - they can only record the conversation and take down your phone number and have someone call you back at their convenience. What a way to service a needed customer base... It appears to me this organization is a call center sending off calls to "so called" service agents - to who knows where. When I connected to a service agent yesterday afternoon, I was told that I would have an answer yesterday afternoon - thus I didn't receive a call back yesterday and now they have all of my personal information to share, sell or expose - because I can't get in touch with the "sales agent" that I spoke with... What a joke!

I was put in contact with roundpoint through lending tree on january 26, 2012 to refinance my va loan to a lower rate. I was advised by the loan officer that the process is extremely efficient and consists of 3 primary steps, introduction & interview, disclosure review & commitment and processing. That with my cooperation, "the entire process from start to finish should take no longer than 21 calendar days." though I provided everything they asked for within hours of their requests, it has now been nearly 60 (Sixty!) days to complete what should have taken 21 days. Do not use roundpoint to refinance your va loan, unless you do not mind the process taking three, going on four times longer than it should. To address the ratings, it required multiple requests before I would receive what I asked for, their key person dependency on a single va certified underwriter demonstrates their poor knowledge of simple operational/reputational risk. The vp who finally advised me that the loan was taking an exorbitant amount of time to process due to an hr issue basically stated "it is what it is, but we will do what we can to expedite the process and get your loan closed" and contacted me only after rates started to climb. Now that the underwriter has been hired and the loan has moved to processing, it has taken three weeks (That same amount of time that it should have taken to complete the entire process). This has been a nightmare of an experience, and I urge anyone considering roundpoint to refinance their loan to strongly reconsider, find another lender.