Hey guys, I was going through many of the complaints about not being able to get a full refund from Satellite Direct. This isn't a complaint from me but to tell you that Satellite Direct outsource their sale/refund transactions to Clickbank. This software is sold in the Clickbank marketplace and you get an email from them immediately after sending your payment once accepted. DO NOT go to Satellite Direct for a refund, go to Clickbank. Just look for their email. It will have your order number and information that tells you where to find answers to your order. You can also contact Clickbank via 800 number and request a full refund via phone or email. Just read your email whenever you make a purchase through Clickbank. This is no-question-asked, iron-clad money back guarantee.