Menu
For Business Write a review File a complaint
Saxon Mortgage Services

Saxon Mortgage Services review: Loan Modification 1

J
Author of the review
7:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We have been waiting on a modification loan since January 2009. Always the same story lost document did not receive documents. Taxes and insurance not paid from esrow. If we told the whole story we could write a book.

Update by Jo Ann Zepher
Apr 24, 2011 7:20 am EDT

saxon need to be shutdown

1 comments
Add a comment
J
J
Jeramia J. Parker Jr.
Saint Augustine, US
Mar 25, 2013 5:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

We Live in Florida and always paid our mortgage on time, one day an insurance adjuster walked by our window, saw a dog that he thought was a bulldog, cancelled our homeowners insurance. Next thing we know Saxon puts the expensive forced insurance on the house wich doubled our payment, wich we could not afford.So we call them right away and they tell us we can do a repayment plan.They tell us if we pay a certain amount for six months on time, then at the end of six months get our own insurance that thry would
give us a new loan.Well we did what we were suppose to and turned in our financials and they said they had to process it but it could take up to 90 days, to call twice a month and keep checking on the process.Well by the third phone call the person I was speaking to was different and had no record of any payment plan or any agreements, so I sent them mine because I had proof of everything.They said to go ahead and send in new financial info. because by then it had been a couple months.Well everytime they say to wait and then call in to check, then same story different person, they have no record of any payments and to resend in my financials!We wound up loosing our home that all my girls were born and raised in and seeking advice from a lawyer this week! It's more than money it's personal, we can't even drive by our old neighborhood without getting upset! Sandra and Jeramia Parker Jr.

More Saxon Mortgage Services reviews & complaints

Saxon Mortgage Services - Predatory services! 125
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Saxon Mortgage Services - Scam and cheating! 29
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Saxon Mortgage Services - MORTGAGE FRAUD 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Saxon Mortgage Services - Short Sale Response Time 16
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Saxon Mortgage Services - Advice to all: 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.