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Secure Horizons

Secure Horizons review: Customer Service 2

D
Author of the review
5:02 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
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Secure Horizon has the WORST customer service... They NOTE everything in their "system" but then continue to ask the SAME QUESTIONS over and over each time you call..
I WISH THEY would RECORD MY CONVERSATION so they could just LISTEN BACK TO the same complaint OVER AND OVER..
USEless

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The complaint has been investigated and resolved to the customer’s satisfaction.

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S
S
Shaun.A
Brooksville, US
Nov 18, 2010 6:48 pm EST

Cry baby!

T
T
T GLENN DAVIS
Garland, US
Nov 03, 2011 4:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was looking forward to having AARP Medicare Complete hmo because i had their insurance thru my employer before i was disabled. They have the worse customer service department for medicare members than any customer service department i have ever dealt with. The put you on hold and never come back. Nobody want's to take ownership of a call. They always want to transfer you to somebody else. I was on the phone for 3 hours yesterday and still didn't have my issue addressed. I will not stay with this new year.

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