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I received a letter from this company to contact them to purchase Extended Warranty on my vehicle. I first spoke with a guy named Eric, who provided cost, coverage, and qualified discounts. I said thank you and that I need to discuss this with my husband before purchasing. He then passed me on to another person who claims that I am eligible for even more discounts. She continued her pitch and I also declined immediate purchase. Then Eric passed me to on a guy who tried to close a sale by telling me that he will offer the best deal on coverage that I can afford to pay on monthly basis. I again declined immediate purchase and asked who I should call back for. He then continued to be extremely harassing with me, stating that I should not need to discuss anything with my spouse and buy the warranty since its my car and that I should realize the importance of auto coverage. He raised his tone of voice and made sarcastic and harassing remarks about my relunctance to purchase. He said I will regret not taking the deal and that I will not have a special discount should I change my mind later to purchase. I was scared and shaken up after the call. Please do not let this company continue to do business!
I am a widow and I had an even WORSE experience of 4 people trying to play me. At first they would not even tell me the name of the company. I would advise people to STAY AWAY FROM THESE SHYSTERS. :) A Recent Widow
I would have to agree! I like a fool, was suckered in. I took the bait, they made everything sound so good with all those discounts. THEY SCREWED ME. Once I realized this was a scam they had already taken $300 out of my account, and a payment of $158 on the 1st. The day I called to cancel they harrassed me and told me I was silly for canceling, that I need this! That I'm being very foolish for canceling. Finally after a back and forth argument with this representative he agreed and let me cancel. I checked my banking statement the next day.. they took out another $158 which it was the 30th. So they went ahead and took the money they would have for the 1st!
I, on the other hand, was scammed over $1, 000! When I tried to cancel, they kept transferring me around. Once I reached the final person, he continued pushing and questioning me. The guy tried to have control over me by demanding a better reason for my wanting to cancel, but I just made my statement and wouldn't budge. He immediately said, "Ok, it's cancelled now." I just didn't believe him because he NEVER asked for any security questions to confirm I am who I claimed. He refused to give me a cancellation confirmation number. Plus, I did not hear any typing in the background. I've cancelled accounts in my past and I always hear the person over the phone typing in my reasons of cancellation or complaint. This person was FAKING it. I had to contact my credit card company about this situation. I will keep an eye out on Service Protection Direct. If they try to charge me, I will have to dispute their charge via my credit card company and get a new credit card. Any way, I'm relieved I cam across this site. It really gave me the courage to confront the jerk over the phone.
If you are a California resident and have been contacted and/or scammed by this company, please contact me:
Christina E. Wickman, Esq.
WICKMAN & WICKMAN, Consumer Rights Attorneys
5151 Murphy Canyon Road, Suite 100
San Diego, CA 92123
Tel: [protected]
Fax: [protected]
It sounds like a lot of you had a bad experience or purchased coverage you just did not fully understand. I currently have this coverage and have put 3 claims in over the past 2 years. 2 out of the 3 claims were paid fully. I was upset when the one claim was not paid but after some investigation I found that I was not covered for this to begin with. This blog has been active for a little over 16 month and there are only 34 complaints... Of course if you have a bad experience with a company your going to check up on them and write something up. I'm sure they talk to and sell 100's of policies a day. As far as the sales people go... THEY ARE SALESMAN! There job is to sale you something hence their titles. Stop being petty. As far as I am concerned this is a reputable company. Sure you may have some pushy sales associates here and there but you can not equate that to it being a horrible company.
This is amazing! Is there no limit to how many shady operations that are out there? Not only do you have to check out businesses attempting to sell you something, you also have to check out businesses attampting to hire you. I posted a resume on Careerbuilders.com and they called to set up an interview. I'm so glad I checked into it! This is one interview I will not waste anytime with, I won't even call to cancel the interview. This is freakin' crazy, is there no decency left in this world?
Terrible customer service. They take your money, do not cover anything, and do not want to refund your money when you cancel. Even the managers are rude and not helpful.
I recently received a letter from this company regarding services to extend my factory warranty. When I called to inquire notice I stated I was not interested.
A few days later I received 2 more calls from this company, one stated he had a wrong number, the second just hung up.
I called back and spoke to Christine who stated it was the warranty company. I asked to be removed from their list and that I would like to speak to a manager to ensure that my name was removed. She stated that because I called an outgoing line she could not transfer me. I said I would hold for someone to get on her headset because i didnt not want to call another number. She then spouted a 1800 number and hung up. I called back because I didn't even have the chance to write the number down. After being hung up on 2 more times, being insulted the 3rd time by Christine I finally got the number. She apparently forgot to hang up on me because she tells her co-worker while I'm on the line, "I can't believe this @$$ hole called me 3 times" I was outraged with her and spouted back that she should hang up the line before she makes remarks of that nature.
I then reached Mark Zimmerman through the customer service department who was a "manager" but then treated me with the worst attitude I ever received. My question to mark was how was my information obtained by this company. I stated to mark the vehicle I own is not registered to me, it is a company vehicle I operate and maintain. He then accused me of fraud, theft and the stealing of this vehicle. Among many other insults he stated I needed to go outside walk a dog, hold a baby, and calm down. His constant statement was that I was out of control, rude and didn't have anything better to do. I asked him to provide me with this company's website, he refused. He stated that if I called back he was putting a note in my system to let everyone know to hang up on me. I did call back to customer service and asked the gal who has taken my call before what the website was. Www.Proyectiondirect.com now working out of st. Louis.
Does anyone know where these people get their information, i believe this to be total fraud.
Tmlm82,
We take customer service very seriously at Protection Direct and strive to ensure every customer is satisfied. We sincerely apologize if you had a poor experience. To be removed from our mailing list please email your customer ID (should be on the letter you received) to feedback@protectiondirect.com and you'll be removed immediately.
Sincerely,
Customer Service Team
I just made my claim with Protection Direct. After reading the booklet and bringing my vehicle to the Audi service center. I was amazed when the Audi technician told me it was going to be $3120 to get my Audi A-4 fixed.
I immediatly got on the phone with Marathon which is the policy owner.
I am happy to say the vehicle is covered with Platinum coverage from Marathon and I paid $100 deductible and had to pay for fluids which were not covered.
Word to the wise : Read the booklet.
I will recommend Service Protection Direct again and again.
SPD is awesome...Free food and free money... my type of environment but if you truly feel its a scam don't buy. Nobody can tell you how to spend you money. Just realize you will look like an assclown when your precious 6-10 yr old "dream" vehicle starts sputtering. Repairs aren't cheap folks, so ask yourself, do you want to be the person in the repair shop with or without coverage. Choose wisely people.
- Former Fan of Taco Tuesdays
Little after my car's original guaranty expired I decided to open a policy with the "Service Protection Direct" as a replacement program for my manufacturer warranty. Their mailing address is 1301 Jamie Lane, Waterloo, Illinois 62208 and their phone number is [protected].
A few weeks after I started my policy I called for some repairs and was denied! Their reason: "there is a restricted period of time before having the freedom to open claims"; which I though was understandable. But recently, my transmission broke-down due to internal transmission failure; I called and was denied coverage for this service! Their reason: "I don't have sufficient oil-change's receipts since I first opened the policy with them". I explained that I usually purchase my own oil and have it changed by family members. Furthermore, since the transmission was not cover I had to pay for the car rental out of my pocket.
I have been paying $186.67 every month for this policy, over a year now. I'm supposedly under their "Platinum" package. I really think that they are targeting me, because oil change is in correlation to the engine not the transmission. I showed them prove of a few general maintenance services, and a maintenance service I did to the transmission about 30, 000 miles ago but that was not enough for them.
The contracts that "Service Protection Direct" sells to the public are backed by the administrator Marathon, which is registered in the states it does business in. Marathon is responsible for all of their claims. Marathon's mailing address is PO Box 961, O'Fallon, Illinois 62269 and their phone number is [protected]
Is there a single complaint out there from a consumer that purchased the coverage, and then had a bad experience with "said coverage"...i certainly cant find one...they all seem pleased...So you people are complaining because they were "rude" to you...I would be too, you all either never called and just sat around and made assumptions, or you called to waste someones time...None of you are "customers", you deserve to be treated badly..your just a waste of time..and most of you that did call, just called to harass someone...I hope you were harassed in return. Seems fair.