Menu
Login
Replied
I had some items shipped to Ship 7, to repack and forward to my country.
It was several items, sent from multiple sellers.
When I received the 2 boxes in my country, I noticed 2 items missing.
It was 4 wheel adapters, and 4 wheel spacers.
After sending them info on what was lost, and the value that was close to 500 usd, they sent me very general response, seems they did not read the details I provided. First they offer me 20 usd because this happened, then 30 usd, I refused due to the much higher value of the items.
After over 3 months of email, back and forth, and chats, with constant excuses from them, and not resulting in anything, I sent in again asking for a senior admin handle this.
I then got offered 100 usd, but this cover just 20% of the lost value.
"I assume, if they knew they were in the right, they had offered me nothing...
I then sent them again, for the third time, this to the senior person, pictures they had initially sent me, proving they had received more items than they sent me, I sent them receipts of value, and asked to either be reimbursed in full, or if they reorder the items and send them to me.
No answer.
I then went on a chat, asking for answers.
The person on the chat promised me he would personally look into it, and get me a feedback the following week.
This is now 6 weeks ago.
Either someone working there stole this, and is covering it up, or they misplaced it, or sent it to a wrong person.
Either way, I paid for it, but did not get it, and they refuse to answer me, or offer me compensation.
I have copies of communication with them, that I can send on request.
Desired outcome: To be reimbursed for my loss, in full.Or they reorder the items, and send them to me
This complaint has been resolved automatically due to user's inactivity.
