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Simply Piano did not reimbursement for an unknown 2023 subscription payment of $149.90. I immediately cancelled the 2024 payment after a review of my Bank Statement.
I immediately spoke several times via text/e-mail with a Paolo who confirmed that someone provided my financial information for a free-trial without my knowledge. I spoke with several Personnel without success. Nash, Lanie and others who stated they were having difficulties with PayPal in transferring the second refund though a Paypal Representative states that there was no problem(s) in doing so.
Therefore, I am requesting an investigation to rectify this matter. Your assistance in this matter would be appreciative. My contact is Rosa Flounoy via e-mail: [protected]@aol.com, [protected].
Claimed loss: $149.90
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Contact PayPal directly to dispute the unauthorized charge and initiate a refund claim. Provide all evidence from Simply Piano’s communications confirming the unauthorized use. Escalate to Simply Piano’s management with documented proof, and consider involving your bank to block further charges.