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The website for Sistemi di Luce lighting systems is very professional and slick looking. I didn't hesitate to order my new Flos lighting through their online site on 1st June, 2010. Unfortunately, I never have received any lights. I kept emailing and calling them, but they consisstently said that there was a problem with their "supplier." By mid July I was getting frustrated so I called their "supplier" Flos, also in Italy. flos informed me that no order had been received by them from Sistemi di Luce for my lights nor was Sistemi di Luce nor the owner, Sandra Maffezzoni an authorized dealer of their lights. They further informed me that as a result of so many other customer calls regarding missing deliveries that they were involved in a lawsuit against Sistemi di Luce and Sandra Maffezzoni to have her cease and desist from using their trademark, Flos name on her website and claim to sell and distribute their product.
I then contacted Sistemi di Luce to discuss the situation and they next reassured me that there was a misunderstanding and that half of my order was already in the warehouse and that they were merely waiting on the other half before shipping. I explained to them that it was urgent that they ship the half of the order that they have and simply refund the rest. I have not received any lights, any refund nor any further communication from them. I intend to pursue them to try and obtain a refund or at least have their website shut down until they are ready to deliver the lighting that they claim to sell.
In searching on the internet in English and Italian, I've discovered other victims of the "sell and not deliver" scam mastered by Sistemi di Luce. One created a blog and pursued other avenues to attack Ms. Maffezzoni and did finally receive his lights, but was also threatened by her lawyer with a defamation lawsuit for simply telling the world about his negative experience in doing business with Sistemi Di Luce.
Product ordered never delivered and never refunded. Don't be fooled by their good looking website.
Hi.
Me and my friend solved the problem other way, we purchased Artemide from Poland (we are Hungarian). Bad thing is we had to wait app. 6 weeks and organize transport, but lamps where delivered without any further problems. I guess they are official distributor in Poland. Contact this guy: export@lira.com.pl
I am just another victim of sistemi di luce. Received only partially my order, only 10% of the value. tried several times to contact them but was never able to have them on the phone, neither reponses to my mails. This sistemi di "mafia" website must be shut down. If someone wants to take legal action against them, I am more then willing to help.
The only thing "Sistemi di Luce" sells on the net is anxiety, worry and anger.
They take the money, don't deliver and pretend they have problems with their suppliers but it is just a lie : "Sistemi di Luce" is in fact a shell game and a forgery.
Don't ever trust them : you would be waiting for your product in vain...
"Sistemi di Luce" is a real danger for customers and should be avoided by any means.
Hello!
I am now understanding that I was totally stupid paid them 2, 000 EUR by credit card and now waiting second month. But it was promising two weeks delivery. Instead was received a couple of e-mails that "their suppliers are overloaded" etc.
I am going to make some legal and absolutely illegal steps against "Lightsten Srl staff". I am Russian and have some good friends in Italy, some of them can claim whatever from thefts, without applying to the court.
If anyone wants to join me, or to have a better idea, very welcome, let's try to f.k them all.
For any ideas, my e-mail: coil.region@mail.ru
Hi Everyone,
WAOOO.interesting comment and a bit lucky escape will l call this. I'm early 30's and
My 1st order was on the 13th June 2011 (Grand total Euro 458) 11 items, which l'v already believe it will be deliver soon after 2week.
l immediately placed my 2nd order on same 13th June 2011 (artemide Mercury Suspension - Euro 1620.00 - pz:1 - Euro 1620), because l so much love the quality look of the product because l reside in UK and l'v got some project back home that will suite this quality lights and lamps, hoping this will be shipped in 3days according to the site description. On the 14th June 2011 l received a dispatched message of my 1st order which was delivered after 3days to UK and due to that fact.
Now l decided to place all my orders once and my 3rd order was placed on 14th June 2011 ( Artemide Pirce - Euro 549.00 - pz:1 - Euro 549)
My 4th order was placed on 16th June 2011 (Artemide Cadmo White/White - Euro 763.00 - pz:2 - Euro 1526). On the 22nd June 2011 l received another dispatched message for my 2nd order which was also delivered 3days after. On the 25th July 2011 l received a dispatched note for my 3rd order and it was delivered after 2weeks.
My 5th and last order was placed on the 30th JULY 2011 (Grand total Euro 3347) Catellani & Smith 4 table lamps
ON the 30th September 2011 l finally received message for my 4th order which was un- expectedly delivered on my way out after 3days.
I received dispatched mail for my 5th order (Last order) on 17th January 2012, and l got only 2 items delivered instead of 4 and the most expenses one are not delivered at all up to date.l wrote to sistemidiluci.it at many occassion but no respond to notify them that l'v change my address.l didn't have any idea that this so call sistemidiluci.it was a scam site until right now
Right from the beginning they have a very poor customer service, because l have to be calling all day and will eventually got through on the 3rd day. Though l was scammed but not too much and l'm happy for a particular reason only known to me. I think l'm smart, but l feel sorry for everyone who genuinely purchase good from sistemidiluci and got robbed.
P K70 . any1interested can mail me on (itry16@yahoo.com)