Skylux Travel review: Skylux misled customer service that left me a dent of $569.85while booking a flight for myself and my two children to India

I am writing to address a highly concerning experience I recently had with I am writing to address a highly concerning experience I recently had with Skylux customer service while booking a flight for myself and my two children to India( date: Aug 9, 2023). I am disappointed by the lack of transparency, miscommunication, and subsequent complications that have arisen from this situation.

When I contacted Skylux to book the flight, I was not provided with complete details regarding the flight ticket. Furthermore, the agent, whose name I'd prefer to keep confidential for now, failed to mention that protection/travel care would be added as a separate item to the ticket. This was added without my full awareness, leaving me blindsided by additional charges. To my dismay, I later discovered that this fee is non-refundable, a fact that was not communicated during the booking process.

I made the decision to cancel the reservation within a few hours, as I found a more suitable deal elsewhere. However, the complications continued when the agent informed me that the protectio/travel care fee could not be refunded due to airline policies. I find this deeply unfair and unreasonable, as I was misled about it while booking.

In an attempt to rectify the situation, the agent promised a voucher for the full amount of $569.85. I was relieved to hear that this voucher could also be applied to a ticket for my niece, who was traveling as well. Regrettably, the resolution process only became more convoluted. When my niece reached out to the agent to use the voucher, she was told that only a fraction of the amount (1/3rd to be precise) could be applied to her ticket, as the voucher was intended for three people. Subsequently, after prolonged discussions, the agent offered an additional $100 and mentioned a future $250 voucher refund, which, I was told, is issued at the end of each month. He kept changing the amount of money he can add to the voucher, and it didn’t seem fair, given that he claims he cannot refund the entire amount but continues to adjust the voucher amount. This elaborate process has only added to our frustration and sense of being trapped.

Moreover, I want to emphasize that I do not wish to be bound by Skylux to make another reservation solely because the company is unable to refund the entire amount. This situation has caused unnecessary stress and inconvenience, and I firmly believe that as a customer, I should have the flexibility to make travel arrangements without feeling coerced.

It is important to note that after prolonged conversations and hours of exhaustion, I even requested to speak to the agent's manager, to which he responded that he doesn't know how to reach his superiors or have information about the company's hierarchy. This added to the already frustrating situation.

I expect a fair and reasonable resolution that respects my rights as a customer. My priority is to have the charges for the travel care refunded in full preferably to my original mode of payment (to my credit card) or to receive a straightforward voucher that can be used without unnecessary complications. I value clear and honest communication when conducting business, and I believe this experience does not reflect the standards Skylux claims to uphold. I trust that you will take the necessary steps to rectify this situation and restore my faith in your company's commitment to customer satisfaction.