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I have noted the recent reviews of Smartways logistics and I totally agree with the other complainaints. I work in the orthopaedics business and we have been using smartways on a regular basis. We have nothing but problems with this outfit, from the drivers to their office staff to their directors (Richard Affman, past) and Marcus Wyborn (present). Their actions have resulted in us losing a substantial amount of revenue and I really don't know why we use them at all. I have had dealings with their drivers in Melbourne and Adelaide and have found a particular driver in Adelaide, Adam (don't know his last name) very obnoxious and over-familiar. He acts like a child when he botches our deliveries and refuses to accept any fault and gets quite aggressive when questioned on deliveries. I have seen the comments about Kon in Melbourne and of all the people in Smartways I have delt with, he would be one of the few I would be happy dealing with. I wholeheartedly agree that medical companies should avoid this company like the plague.
His last neme is Barnett. Dodgy as the day is long. Wouldn't feel safe with him if we didn't have cctv in the hospital. J.
I think I can top the list of Smartways Logistics complaints. We had one of their drivers Jason Palasty deliver to our hospital, he was caught in the act signing off a delivery himself. Once confronted he got really angry and exposed himself and said s**k on this to our sterilizing staff. We reported the incident to Richard Afman and Allan Bonifacio, both of them did their best to sweep the incident under the carpet. We reported the incident to our orthopedic supplier and was told Richard Afman pays a hefty commision to our national manager to keep on using Smartways and there is nothing we can do about it.
I'd have to agree with all the other posters, this company is as shonky as it gets.
If it is true that this company pays kickbacks for client services, maybe asic can do something under the companies act ? Hard to prove but I've heard from different sources that they do this and that it is an acceptable industry practice as far as they are concerned.
Lol. Well I'm not the only one. They asked me to pick gear up for them on my way to work in Sydney.When I invoiced them for the service they said they wouldn't pay as it was on my way ! I could go on and on about these people ... and may do so in another forum... court ! That guy In sa had them pegged from day one and treated them like the flogs they are. If only the others had the guts to do the same
Lol ! Leave Adam alone ! He's my supplier !