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Fed up with trying to get this company to send me my product, so spent several hours doing some digging. Results are below for any of you who wish to take action against this company. Strongly suggest you file a complaint with the Attorney General's offices in Maine and your home state.
Company Business Name: Pinetree Teleservices, LLC
134 Main Street Lewiston, ME [protected]
THIS IS THE CORPORATE OFFICE.
Owner of Pinetree Teleservices, LLC is MARK SAWYER. He is at the Lewiston location, same phone number.
Their product processing and customer service operations are in Auburn, ME. There seems to be no phone number to contact shipping directly, but the address where UPS picks up the packages is:
67 Minot Avenue Auburn, ME
Phone number for UPS Auburn location is: [protected] They will answer the phone promptly and give you information about your product pick-up and tracking.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have taken several actions over the last three months when this company took 80 dollars off the card which I never authorized. I have been in touch with them at least twice a week every week since december 7th. It is now March 16th and I still have not received any refund and the customer service will just Jerk you around. I have been lied to by several reps Mike, Greg, Lee, Mary and I also have there agent numbers. I was told that there one and only supervisor Becky is not in the office and will not be for quite sometime, so this office apparently has no management. I cannot understand why so many lies are told when it is very simple thing to do to be honest and show empathy. This company sucks do not waste your time with them.
For the "Duh" comment, the explicitly state in the add that you can try the product FOR FREE and obviously you can't use the product without the cartridges, and they force you to buy them. therefore you cannot try the Smoke Assassin "Absolutely Free" they have been extremely misleading if not legally fraudulent. and if you start researching e-cigs on the internet, you will find that you are being obnoxiously overcharged for these cartridges at 80 dollars a month. ecig cartriges and "juice" shouldnt run more than 10-20 dollars for a months worth. There are better products and better companies out there.
im waiting for 10am right now o call these guys... i ordered mine in January 8 and never got it... i paid the shipping for the free smoke and an extra 80.90 for the cartridges and never got em..im gonna call em and tell them i want my money back into my account. asking for the managers name and employee number and im gonna tell them in one week if i dont get my funds back i am going to sue..i already talked to me lawyer and he feels that i should sue if my funds are not back into my account. PPL read these comments ppl are posting its true and dont be fooled. There is a website for electronic smokes it wont help u stop but it makes u smoke alot less. google it and type The Screwdriver electronic cigarette. they have so much info on there nice ppl got my supplies in 1 week im happy and i have saved so much money and i smoke alot less...
i been on hold for 24 min now and nothing...still waiting ..playing my guitar while i wait...lol stupid ppl i just learned the whole waiting song on my guitar lol ...these ppl are ridicules
bought smoke assassin in nov '09, worked so-so for very short time. sent product back and recieved replacement. it didn't work at all. talked to rep who suggested a possible fix. it didn't work. cannot contact customer service either on the phone or on the internet. i want a product that works or my money back. mark w.
smoke assassin keep sending me packs and charging my account after I cancelled the order and would not refund my money they took from my account. The amount was a$549.oo they owe me. they fradulatly took it from my account.
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I used to work for Mark Sawyer and my sons father still works for him. He rips people off. He is not even legally supposed to be running a business. He takes child support out of peoples paychecks and then keeps it! The address is no longer main st lewiston. they work right in the minot ave address and have a handfull of people taking calls. I cant even find a name of the call center or phone number to go after these people for my child support. they are all ###!