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Mine is the same story. I was naive to believe that it was a trial. My husband is furious about the hours he has spent trying to get the $274.11 refunded. The next time I find anything of interest, I will look for information like this site provides. If I had done that before, I wouldn't be out the money! The worst part about it is that I have attempted to go back and reread the terms and conditions, but the site blocks my computer... I guess so, they have a lot to hide!
The complaint has been investigated and resolved to the customer’s satisfaction.
Sparkle White and Premium White are two internet companies scaming people all over the U.S. I am trying to get a refund of my monies that they took from my bank account. They say they are offering FREE TRIAL SAMPLES for shipping and handling charges. Then approximately 10 days later, they hit your account for $92.37 and $87.62 respectively. I hoping that everyone reading this email will write to the States Attorney General's office in Colorado and Utah as I have done. Maybe by getting enough complaints on these two companies, the AG's offices will have someone check them out and hopefully put them out of business and return everyone's money.
C Hoffmann
I found an updated phone number for Sparkle White at [protected]. When I talked to the customer rep I kept a level head and they were helpful enough. I got my order canceled. I also found out you can cancel at white-smiles.com.
I also suggest making sure you have the right company, or checking if you are receiving products from multiple companies. It’s a frustrating waste of time to call one company, spend all that time trying to figure out your problem only to find out you have the wrong people. It’s also frustrating canceling for one product, then receiving more of another product because you didn’t realize you signed up for multiple company’s products.