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Unbelievable! I managed to find at least 12 related complaints on Google about this company, its many agency representatives (other companies that funnel money to Travel Service Network), or affiliated companies (Infinity Incentive Group). They have operated under the name of Travel Service Network, TSN Travel, 123Free Travel, and many, many, more. They've taken (s**kered) consumers in the states of AZ, MO, IL, FL, TX, and many more to now include CA. I might be the first CA residence who has caught on to their scam. They are operating as Star Vacation Club in San Diego, CA.
Let’s take a step back and explain the events leading to today’s email. Like some of you, I received the typical marketing call guaranteeing a prize, in this case 1 of 5. I attend the sales presentation that promises club membership with too many good benefits to be true. I fall for the scam and we start talking price. Membership starts out costing me $8,500 (discounted from the standard price of $10K) and is dwindled down to $2,295 because I get sticker shock. After charging my card and having me sign several agreements, they give me a scratcher with a “lucky” penny to help reveal one of the 5 prizes I’m guaranteed to win. I scratch and say "darn" because it's not the Cadillac Escalade. It’s a voucher from Infinity Incentive Group for a free vacation, the voucher scam that hit some Complaints.com complainants.
Everything in the information package that I received after being duped out of $2,295 this evening showed the name of Star Vacation Club, even their member website (starvacationclub.com). Notice the similarity to Travel Service Network's site (tsntravel.com), of whom some of the Complaints.com complaints are directed. Everything showed Star Vacation Club, except the sales receipt which showed Travel Service Network. So, I got home and noticed this and said "huh?"
That's when the online research ensued and I’m just dumbfounded by the amount of activity this company has been engaged in. Several BBB chapters show unfavorable ratings for this company and some of its “affiliates,” as well as numerous documented court cases brought on by state attorney generals.
The San Diego Better Business Bureau has no complaints filed on record. Even though the San Diego BBB shows this company's file open in 2002, the sales person told me that they opened up shop three months ago, maybe too early for victims to be the wiser.
I’m going to follow Star Vacation Club’s three day cancellation policy written in the agreement. I expect that they’ll give me the standard run around Illinois consumers received by Travel Service Network .lip service and no refund. I’m prepared for that. My credit card company will be informed not to pay that charge and I’ll show good faith by following their cancellation policy. By the way, I’m not going to submit the travel voucher. Fool me once, and thanks to some of you, not twice.
I hope to prevent other Californian’s from being duped too. A complaint was filed with the CA State Attorney. I’ve filed a scam report with the Chicago BBB in hopes that they’ll share their information with the San Diego chapter. I’ve filed a consumer fraud alert with the local TV station to investigate them, hopefully on the air. And finally, I’m educating ya’ll here who helped me realize how stupid I was. By the way, thank you to the folks at Complaintsboard.com for an availing this forum to us.
We joined Star Vacation Club. We've had several vacations booked through them; 2 different weeks in Branson, MO and 2 weeks in Hawaii. The Hawaii trip was wonderful in every way - price, accommodations, transfers and amenities. This encouraged us to recommend it to my brother and sister-in-law and we planned to all go for 2 weeks in May, 2013. We paid everything (2 1/2 weeks) we were asked in order to guarantee prices through next spring. Now we are told that we need to pay more because the extra money we paid to reserve priciing doesn't count. That money can be used for another trip but not Hawaii. Basically, we got a lot of double talk and must now consider alternative legal actions to resolve this issue. Beware. They can be good or they can be totally bad. They will not do anything in print which allows them to say that whatever notes you may have made are wrong. If we hadn't already have over $4000 invested in this trip we would just walk away. However, this story is not over.
I joined your Club, when your Team visited Chandigarh on 21 February 2017, by paying IRE 1, 70, 000 /- >
I joined it ONLY because I was promised that Merriot Hotel in Chandigarh is also a member of your Club, and I and my family can visit and use their Health Club everyday without paying any money.
I was told that I shall receive the Membership Card and other Kit by mid-march.
Nearly two months have passed since I made the Payment, but so far NO kit has been received, nor is Merriot Hotel a Member of your Club.
I, therefore, do not wish to retain my Membership.
Kindly return my Money [ One lac and seventy thousands only ] at the earliest.
Thanking you,
~ Lt. Col.( Retd) Narinder Singh Bhandari
House No 62, Sector 27 A,
CHANDIGARH. PIN 160019.
Recently they started another one called Choice Rewards Platinum (choicerewardsplatinum.com). They duped us out of $4300. I can't believe these places are even allowed to operate. They basically steal money from people excited for what they promise but then they bait and switch. They book hotels for these presentations because they can disappear or tell you they are only here for one day so you better purchase.