Stop & Shop
Reviews and Complaints

My elderly mothers bank account was hacked. In December she placed an order with Peapod and the check bounced. She was charged a $30.00 fee on her mastercard. I have been trying to get in touch with accounts receivable for 6 weeks. I have spent hours on hold with customer service and left numerous message with accounts receivable with no returned phone calls. Since then she has been charged 4 (30.00) fees because the company keeps trying to get the funds from a bank acct. that is closed. How am I going to take care of the matter if I cannot get in touch with somebody?

Many customers like myself enjoy shopping at Stop & Shop every week. However, we are also unable to take advantage of digital coupons. We are missing out on many specials. Can you be of some help in this regard? I can send and receive e-mails but cannot print, etc. Also, I only have a flip phone (Don't laugh!) Thanks...

Most of the time, the workers remove the ice so that you are able to get a good amount of jumbo crab legs. Today, I spent approximately $40 and there is barely anything crab legs in here. I am having to remove a lot of the ice off the legs and not to mention the ice that had fell off into the bag.

I was verbally attacked by an employee and followed outside. She bullied me to the point of me filing a police report because I'm afraid. She is big and loud and I wanted someone to watch the surveillance video of her attacking me.

I've been ordering from Stop and Shop online every week for a year now, due to the pandemic. They always send the fruits and vegetables after expiration date, as if they send the products they about through away-- super rude.
Then their fruits and products are SUPER GMO, cucumbers and bell papers that melt like water balloon. Oranges with horrible thick skin, tasteless and smells rotten, so goes for the tangerines and mandarines (1 out of 10 deliveries the tangerines are good, other times they charge of for MANDARINES and send tangerines.

Then, in rare occasions Stop and Shop send REAL avocados, but most of the time they send horrible GMO avocados that the texture is oil like with a chemical teste.

And last but not least, I tried not to buy their yellow roundup-ready potato, so I order red-- well guess what? Stop and shop sends their red potatoes (its their brand), and painted in red. Meaning, they dye the yellow potatoes red.
WE HAVE CALLED THE STORE TO TELL THEM THIS IS FRAUD (since red potatoes cost more), BUT STOP AND SHOP DOESNT CARE. Their dyed potatoes keep coming up in our order. So then we ordered SMALL red potatoes, thinking this time it will be organic or at least red, well not-- the expensive bag of over due potatoes came ALL RED, but at closer inspections half of the red potatoes were yellow ones painted in red, too.

At the end, half of these fruits and products always makes us very sick to our stomach. And I'm not even going to complain they always miss about 010 to 15 items on each order-- meaning we pay shipping for products that never arrive and we have to pay for shipping again next time we order the same products we didn't get. A TOTAL SCAM.

HORRIBLE DISHONEST STORE. They used to be good, but someone took over and turned it into a corrupt corporate mafia with zero regard of their costumers health and pocket.

please call me asap, I have to discuss a problem that is harmful and awful that happened to me with your natures promise grass fed beef. It is now safe, you need to email me as soon as possible. It is very disturbing.

I was just released from Huntington Hospital following a heart attack, and a vital script that was prescribed could not be picked up on New Years Day because your Northport pharmacy was not open the four hours (10-2) listed on your website!

This is incompetent and incomprehensible!

If there is any health fallout due to this mismanagement, be assured that Stop N Shop will be named in a legal action.

Brett G. Sherris
34 Norfolk Drive
Northport, NY
[protected]

I had a vaccine appointment for today at 10:45 I was not called to tell me pharmacy was closed. A worker from the store was told it would open at 12pnm
I came back and was then informed, no shots until 1 What a way to spend day off

Denise Ross
4873914

This morning I 12/24/21 @ 8:16 am I purchased several Stop and Shop brand frozen Brussels sprouts 16oz bags from the Stop and Shop 99 Linwood Avenue Colchester Ct 06415 location. When I got home, upon opening one of the bags I found part of a dead animal in the bag. I have attached pictures for you to review. I understand these things can happen however this is disgusting.

Stop and shop in shirley NY is awful.
And I will be telling everyone I know how awful it is.
The employees are rude.
The manager is a dinosaur that needs to retire or put out to pasture.
Thete is no product on the shelves..
And instead of getting a reasonable explanation...
I was told ... it is what it is.
When I asked him where the 24pk water is...
He said .. did I check the isles.
This is the same company that said I didn't have enough experience.
I've only been a store manager in East Hampton NY for 20 years. Guess thats not enough
I will never shop at your stores again...
And anyone I can advise... I will say the same

(1) One cashier in the Watertown St. Watertown Ma store checkout?

I was in the Watertown St. Watertown Ma store today: 12.21.2021 around 10 am, and noticed only one cashier with about ten empty checkout aisles with no cashiers? A long line behind me, too. Why is this? Can't find any people to fill the cashier positions? I'm trying to be understanding, BTW.
Saving money as they want to have mostly auto self-checkout?
In contrast, Trader Joe's has at least 7-10 checkout cashiers always?

(2) No handles on their grocery bags!?!

Why is this? If Trader Joe's & Whole Foods has them, so can Stop & Shop too, I imagine? I was told they have a shortage of handled grocery bags? Why doesn't T.Joe's and Whole Foods have a shortage? Perhaps Stop & Shop can find out who or where T. Joe's & Whole Foods acquires their handled and strong grocery bags?

Thank you.

I was in your Lincoln RI store Monday 12/13 and ask the girl in the hbc department where something was she was nasty and very rude. I was not going to say anything because everyone has bad days. But then I ran in for something the next day and overheard her being nasty to another person. Her name is Jamie. I hope that you take some action about her attitude. This is a stressful time for all of us she should be spoken to about her attitude.

I shop at the store in Clinton Ct. Even though it is the holiday season and a Friday and the sales flyer is valid today, there still was only one manned register open. This is now pretty much an every day occurance. There are plenty of self-serve registers, but when a person has a cart full of groceries, it
is a hardship to have to scan and bag everything personally. Plus the new
self-serve register requires that everything be put on the scale instead of being able to bag as we go along. This is not convenient at all.
So anyway, today, with a cart full of groceries and 3 customers in line ahead of me at the ONE manned register and also 2 more customers behind me, I was
frustrated enough that I almost walked out of the store leaving my cart behind. Luckily someone in charge apparently noticed the bottleneck and one register opened up. The clerk that was told to man that register was apparently not happy about it and muttered and grumbled to herself about how she "didn't sign up for this". She threw my groceries into my bags and when she gave me my change she slammed it into my hand. Apparently she was not in the Christmas mood.
The fact that Stop & Shop now has more competition (new Big Y opening) should in my opinion make the store more willing to accomodate their loyal customers. But they don't. One manned register is the norm now and no bagger is usually the norm too. I'm sure I"m not the only customer thinking of giving Big Y a try. I'm sure that corporate cutting back on register staff is a money saving game, but if your customers leave you, you will be losing money in the long run. Thank you.

This was yesterday 12-15-2021 at 11:14 am at the Somerset location. I have portable oxygen and was at the check-out line, having a hard time putting my items on the counter. The cashier Jayden came from behind the register and put my items on for me. She was professional and super helpful. I really appreciated her assistance and will be forever grateful.
pin#[protected]

Please make sure she knows how much it meant as a customer to actually have someone care.

Shirley A Rodgers
[protected]@aol.com

I applied for a part time position at The Waterford store in CT.

Was called for an interview, set the interview time and date confirmed.

My complaint is, Knowing, I could not work Saturdays from the on-line
application.
So, I never had a shot of getting a position !

The last thing, I did ask, what is considered part time hours with Stop and Shop ? Looking for 20 -24 hours a week or more are we on call ?

Never got a strait answer, Just if you can't work Saturdays we can't use you. She did say if something changed I could come back

The Store has Fliers for Full and Part time positions ? Both entrances and at every checkout