Stop & Shop
Reviews and Complaints

I was harassed at your whitman massachusetts store by a women who identified her name as sheila she kept following me around strode from. 1035 on harassing me to hurry. She made me cry and when I told her I had a disability. She laughed at me. I have it recorded. How can someone be so mean. I forgot hot chocolate and asked her to get it for me. She ignored me. As I was approaching the line she said you better get in line now we are closed this was 1050. There were other people still shopping. I am sitting in my vehicle so distraught. Not right she s should not have a job and treat people badly and get away with it. The other workers are so nice. You don't need someone like that. Mimic my disability. That's teri me. I could sue her

Hello I want to start off by saying I am a very loyal customer of store number 0018 freeport street stop and shop, on Wednesday 9/3/2020 I was shopping with my children at this store, and I happened to look over and hear one of your store assistant managers by the name of shawn not really sure how to spell his last name but... Killaleese talking with someone else about snorting coke, and still snorting coke, also I want to mention my children had to hear this disgusting talk. So he goes on to talk about how he got locked up in Mexico he was using a lot of nasty profanity that me and my children had to overhear, I don't want you guys to loose me as a very loyal customer that I have been for over ten years now due to this it was very very unprofessional for anyone let alone the assistant store manager to be talking this way in the work place, I want to shop not hear this very unpleasant talk me and my children had to endure please look into this situation it would be greatly appreciated thanks.

Why have they stopped using the cardboard tray to hold the bottles.
Now they are shrink wrapped the bottles fall out . I have had them fall out in the street, in my car, in my driveway and numerous other spots. It is much more difficult way to carry the water. Please go back to the cardboard tray.
Please acknowledge my complaint. Thank you
Dorothy Megill

You walk into the vestibule of stop & shop in dumont and there is a horrendous odor. The store is so run down filthy. Freezers arenot working properly. It's just disgusting. Floors cracked and broken.
Just very run down. Seems like nothing gets done there. Used to be a beautiful store.

First I am happy that your employees are working and that they are being paid incentive. Short supply does not mean to neglect your job though . For 2o years I have shopped at the same store without issue. This time however I was treated extremely rude . It took over 2 hours to shop because many many items are not in the spot. I'm not talking a few moves by customers I'm talking 6 rows of wrong shrimp. Which I was charged 25.09 and I know u can't refund. So I'm stuck out 25.00 . But the carrots for 1.98 had 3 rows of carrots for 6.38 the same for broccoli and Brussels sprouts. All through the store rows and rows of wrongly placed items ( again not 1 or two put back this is not much to a person who does not have vision problems but I am legally blind and cannot read the prices. Do a fifteen min trip took 2 hours and I was overcharged 25.00 for items they can not return or price adjust? And to be treated rudely . I will never shop at this store again and I will make sure I report that they are not disable friendly. I do feel bad for the people who usually work the front counter. They were not there. No excuse.

I was at the Bristol Stop & Stop Gas station on Rte 6 today around 1:30pm. I needed assistance at the pump with an issue concerning my card not working correctly and the man that was working came out to assist me after he looked up from his handheld video device and noticed I was there. I was trying to maintain social distancing due to this pandemic we're all in and he just kept getting into my comfort zone no matter how many times I moved away. He was also not wearing a mask or gloves which was also a concern because he was in my space and touching my cards. He was very inappropriate and made me feel VERY uncomfortable. I've never had a problem at this gas location before but I feel that if he's working again while I'm there and I need assistance, I'll just go somewhere else.

The South Orange NJ store has a very rude, disgruntled pharmacist working there. Everyone is entitled to a bad day once in a great while however, she is never ever customer friendly. I hate going there to pick up scripts for family members. I do not use your pharmacy for those reasons. She is crasp, looks evil all the time, speaks rudely and is never customer friendly. She was there April 30, 2020 at approximately 4;40 p.m. I hope to never have to encounter her again. She is bad for your business!

Since Corona virus is spreading rapidly we should not be negligent in prevention. I went to one of the store I was really saddened by the one of the employee's attitude when I spoke to them about wearing mask and social distancing. She told me we do not have to do those things.

I do not blame her or make an issue but it is a pure ignorance, As an institution I hope you will take necessary action in this regard