Stop & Shop review: Delivery and billing

Stop and Shop delivery service is terrible. I used to order weekly and every order was missing items. Customer care would refund me for those but what's the point of ordering when I would have to go out grocery shopping for the missing items. It’s like ordering shoes online but have to go out shopping for the laces.

Attention Stop and Shop: Pork loin is NOT a substitute for London broil!

Also, Delivery was ALWAYS late. 6 - 8 AM delivery window meant 10 AM. Food would sit in the hallway outside my door for hours.

Last delivery never arrived at all. 6 - 8 AM delivery. Called at 10 AM to ask when it would arrive. Called back at 3:40 PM to ask again and was told that it was delivered to the wrong address. Customer care placed a reorder for the next day. I was billed for both deliveries.

2 weeks and 5 phone calls to Stop and Shop customer 'care' and still have not been refunded for my missing delivery. Each time I call and explain the rep agrees I am due a refund but it never happens. Still have two charges on my credit card and have spent what amounts to hours of my time trying to solve this issue and past order issues. Insulting.