This has been a constant issue I have been seeing with this brand and it is not with any one specific store but with the multiple across the region, the radio for the stores is terrible, not as in the audio quality nor the songs they play but the ads for the store and the jingle, it sounds small but it leaves a big impact on customers. The one thing I think most customers enjoy about the store brand is it's cleanliness and reliability, it leads to a comfortable feel where the price of the items seem justified, however the environment/design of the store seems to have far overstayed it's welcome, the gray monotone look makes any building seem far older and used, and the constant interruptions made by the radio make all the employees seem cold and distant, they work but they are far too frequent and uninviting with the monotone sound of what I believe is the jingle for the brand being far too loud and sudden, the multi-colored tone the store used to have made me feel like the store was filled with different items where as now, it suits better to a ware-house feel, not a grocery store to buy things to eat. The robot to seems to not be inviting to many customers, I'm sure it has it's use but I feel as though the atmosphere does not help it's presence.
Desired outcome: I would like a new look to help liven up via the stores presentation, I had felt like the company was doing an alright job, changing the feel of the store but it went too far with a lot of the simplicity and feels more lifeless and cold
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