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CB Magazines and Newspapers Subscriber Services Inc. Fraudulent magazine subscriptions, harassing phone calls!
Subscriber Services Inc.

Subscriber Services Inc. review: Fraudulent magazine subscriptions, harassing phone calls! 104

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12:00 am EDT
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Using fraudulent and deceptive business practices, this company subscribed numerous magazine subscriptions in the name of my son. My wife and I are now being subjected to around-the-clock harassing and abusive phone calls regarding amounts allegedly owed by my son to your company. We are appalled by the unethical and unprofessional behavior of this organization and it representatives.

104 comments
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LAM
Needham Heights, US
Mar 31, 2009 2:01 pm EDT

These people are such scam artists! They hook you in with a diamond watch and a cash prize. ( which you have to filll out paperwork for)And then take your credit card and make it sound like a GREAT deal! They even start billing BEFORE you get the magazines, so you are paying for something you don't even have! After I agreed to their terms I lost my job. In less then 24 hrs I called to cancel the service and was told wait till you get the paperwork in the mail and then call us. So I did and got the run around that they don't have cancelation policy AT ALL! What kind of business is this? I explained to them I lost my job I don't need 7 stupid magazines I need to pay my mortgage and feed my kids! I then had to speak to 3 people before demanding to speak to a manager! And I got the same story no cancelation policy! I then called the BBB in my state and before I was even done telling my story they knew who I was talking about. There has been over 300 complains filed agains this company in the past 3 yrs! This should tell you something! I'm taking farther action against them and I have learned my lesson!

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lacy
US
Apr 10, 2009 7:15 pm EDT

This is rediculous. I get three to four phone calls a day from Subscriber Services! I've thought about getting a new number just to get out of the phone calls. I got a bill in the mail for around $120 saying I didn't pay my previous bill. The jerks told me it'd be automatic withdrawal and this last month came out like they said. All I know is this is messed up and wrong. I sent a complaint against them with the Colorado BBB. I sure hope it works. This whole trick is seriously hurting me. I'm a full time student and got my hours cut. My paycheck won't even cover my rent let alone this bull crap.

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chickn_patty
San Mateo, US
May 15, 2009 10:19 pm EDT

I came across it about 9 months ago also. I did ask the lady that i wanted to cancell even before the whole thing went through. She stated that it couldnt be done because they had already sent it through. I ended up moving and my mom kept getting phone calls regarding the money. When I finally got the phone number and called, they said that I could of called and cancelled. I told them about my situation and when they brought up the recording, they only brought up that I had said yes to it. I knew that it was a lie the fact that I do remember saying that but I only said that because the lady had already said that I couldnt cancelled. Then they brought up the whole "are you calling me a liar and disrespecting me" and that they were going to send me to collection that I just gave them the money. and to make things worst they havent even send me the right magazines.

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mari
Jersey City, US
May 26, 2009 11:24 am EDT

THESE PEOPLE OFFERED ME SEVERAL SUBSCRIPTIONS LIKE LIFE LOCK AND WHEN I CALLED TO CANCEL THEY TOLD ME THEY DIDNT KNOW WHAT LIFE LOCK WAS THEY DIDNT WANTED TO CANCEL MY MEMBERSHIP WITH THEM IT WAS ALMOST $60 A MONTH BECAUSE IT WAS A NON CANCEL ACCOUNT THEN I CALLED THREE WEEKS LATER AND A LADY CANCELLED RIGHT AWAY. DONT CALL THAT PEOPLE NOT PROFFESIONALS JUST ANOTHER WAY TO TAKE YOUR MONEY!

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stev wil
Oak Harbor, US
Jun 08, 2009 4:49 pm EDT

i have to fell victim to this service, i have not recieved anything i was promised by these people, i canceled my cards and ignored their calls now i got a letter from a collector saying i owe three times the amount originally stated by the company. i still refuse to pay, whats the worse they can do

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squirrelmama
Norfolk, US
Aug 03, 2009 12:13 pm EDT

I also was so they thought duked by these sick individuals.only to call and they tried to use the recording of agreement as well...They didn, t realize that I too recorded the conversation in which on there half was what they choose to record.What I recorded was the whole conversation in which I explained I am a terminally Ill.and asked them more then once if I can cancel and was told that I could at any time!Now when I called to cancel they played only what they needed to bill me and not the whole conversation.Now I have a dog in this fight and will be getting in touch with good morning america and other avenues to finally get these people out of business.So please record every time someone is trying to sell you something over the phone to protect yourself!God Bless you all!Lisa

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rattler_law1
McKeesport, US
Aug 04, 2009 5:15 pm EDT

A relative recently fell victim to the unethical and improper business practices utilized by this company. Fortunately, I am an attorney and I authored a pretty straight-forward letter demanding the immediate cancellation of the account and a full refund of the money withdrawn from the bank account that was provided during the initial phone call. Luckily, only one payment had been withdrawn from the account, but they did agree to the demands of my letter. I would warn others not to provide bank account or credit card information to anyone until you have done your research into the company they represent.

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dayday89
US
Aug 04, 2009 10:15 pm EDT

I also received a phone call last week from these people saying I had won 1, 000 dollars and pretty much they told me the same thing with the magazines, and we all know the story right? Well this is so stupid because everyone should have a right to cancel any subscription at any time. The best thing i would say fro everyone to do is CANCEL YOUR CREDIT CARD! Its that SIMPLE! If they keep charging you for something you dont receive or they wont let you cancel, then call your bank and tell them! Thats what i did and they refunded the $37 they charged me for and sent me a new card. Now if they try to charge me again for anything, they wont have my information! Haha!

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910Sarah
Fayetteville, US
Sep 18, 2009 12:41 pm EDT

One day I recieved a phone call from a tellemarketer wanting to sell me magazines. I was told if I bought some magazines I qualified for a $1000 shopping spree because I was a preferred Visa or Mastercard holder. I was assured I would be able to veiw the contents of the shopping spree and I could cancel at any time if I was not happy. Mind you, this part of the conversation is not being recorded. The only part they record is you saying you will pay thirty some dollars a month for 24 months. When I recieved the information on the " shopping Spree" I was aware I was involved in a scam. When I called the company to cancel I let them know I did not want any magazines ( I had not recieved any yet) and I did not want to be appart of their fraudulant shopping spree. I was told I had entered into a CONTRACT and I could not cancel and it was unfortunate for me that I was not pleased with their free shopping spree. When I continued to argue I was hung up on. I spoke with another person from this company later on. The conversation went the same way and once again I was hung up on. I was then contacted by a manager who offered for me to buy my way out of the contract for $400. Their is no way I am paying $400 for something I do not want, was told I could cancel, and have not even begun to recieve. I was then told I would be sent to collections. I can not beleive that in this country something like this could legally take place. I am distgusted.

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bman_ez
US
Sep 22, 2009 7:10 pm EDT

I had a problem with this company as well. If you really want to get rid of them, file a complaint with The Better Business Bureau. I respectfully stated my complaint and received a somewhat positive result. I didn't get my money back but they don't call anymore. Also, don't hesitate to note the cease and desist order by the Federal Trade Commission directed at the CEO Dave Keown for the same shady practices that 99% of people allege. You can check it out at the link below.

http://www.ftc.gov/os/1996/10/9623247a.htm

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dont worry about it.
noneya, US
Sep 30, 2009 1:34 pm EDT

subsciber services is a scam they're located on 6660 wadsworth blvd arvada, co 80003 they scam there employees as well as the customers. They don't appreciate ANYTHING anyone does for them and to be honest I KNOW FOR A FACT THEY'RE GOING DOWN HILL. Dont worry customers of theirs. The business will soon fail i am sure.

to get out of there subscription threaten the BBB or FTC, or Attorney General or that you talked to your credit card company and they are putting in a dispute for ALL the money that was tooken out. DO IT YOU'LL GET YOUR ### CANCELED.

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YOU NOW WHO IT IS
ELM TOWN, US
Oct 09, 2009 1:18 am EDT

1st of all you are all stupid (im a current customer), you subscribe to a weekley magazine (cover price for 5 years. ok, autoweek, jet espn, you pay around $3.90 an issue( cheaper then the store ), that comes out to around 16 $ a month, u pay t 59 $$ a month for 15 months then you get the mag for 3 1/2 years after you are done paying. you people are the scam, u order the magz you want and then dont pay. you say they scam you but YOU give them your credit card, name address work # reference #s and they have you speak to 3 people b4 your cc is even billed, you agree to non cancelable service on tape, so if you as me you are all a bunch of stupid crybabyv who need to pay attention to what you agree to, stop trying to mae them look bad just bcuz you are a bunch of ###s.

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Saim843
Staten Island, US
Oct 24, 2009 11:19 pm EDT

Like with everybody else, they absolutely lied esp about the No cancellation policy.. What the hell..its just a magazine service.. Why on earth they can't cancel the subscription.. Its not a house lease or a car loan.. They should all be behind the bars. We must do something.. I hope they read these comments .. They all must go to Hell.
Saim

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hatlee0728
Troy, US
Nov 10, 2009 3:17 pm EST

the best thing that I can tell anyone who comes across this company is to tell them no and to hang up. This company is a fraud and I have reported them to the BBB and I also cancelled my debt card that my husband gave them on the phone. Luckily they only got the first payment of $44.94 but I also had to eat a $5.00 charge from my bank to cancel my husband's card. Like everyone else my husband thought it was $44.94 for 12 months and when he received the letter to cancel the subscription the customer service rep. told him he was locked into a contract and that they would debt our account every month. Keep in mind that we haven't received one magazine from this company. I hope that someone puts a stop to this real soon so more people will not be a victim anymore.

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allthegoodnamesaretaken
Lebanon, US
Dec 06, 2009 4:24 pm EST

I was also victim to this scam. LETS ALL USE THE POWER OF YOUTUBE TO WARN PEOPLE ABOUT THIS. Post videos and comments on youtube. You never know it might get 1, 000, 000 veiws! Also use facebook, myspace, and twitter to warn people about this. Maybe we can put these crooks out of buisiness or better, behind bars were they belong.

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Scammed in NWNJ
Washinton, US
Dec 17, 2009 12:51 pm EST

I was told AFTER the fact that I could not cancel. It is nowhere on the recording that I could not cancel.
I was contacted by this company in October. I was not told during the call that I could not cancel. The only details on the recording were that I would be charged 39.88 monthly for a period of 5 years. Total amount coming to somewhere around 950.00. After the initial phone call, I had called the company the day after to cancel, I was told that I was not in their systems, so i should be 'OK', I was then told someone would get back to me, and no one ever did. I called for a week straight, and even during business hours, I could not reach anyone. My credit card was billed on 10.20 as well as the following month, until the card declined after it went into the negative, because I was unaware that I was even being charged. I received numerous harassing phone calls in the past 2 days, and decided to call them back. The person I spoke with told me that it says right on the recording that I cannot cancel, I listened to the recording myself, and it was not mentioned at all. He then told me, he could put my card 'on hold' until I was able to afford it, even though I did not want that either, but I figured I would prolong it until I got it figured out so it doesn't hit collections. I was told that the reason I cannot cancel is because the company pre-orders the magazines? Bogus in my opinion.THIS IS RIDICULOUS and an obvious scam. I filed a complaint w the BBB and they'll be taking it from here, that's all we can do...

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What next
Elgin, US
Jan 17, 2010 12:14 pm EST

I agree completely with all of the complaints. I tried to cancel my subscription three times and filed a complaint with the BBB of Colorado and their still sending me magazines in the mail. Along with that I'm getting threatened with legal action for nonpayment and an ever increasing bill amount. If anyone out there has any info on how to stop their "service" and keep them from putting this on my credit report please e-mail me at acer6561@yahoo.com any info would be much appreciated.

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allthegoodnamesaretaken
Lebanon, US
Jan 25, 2010 8:04 pm EST

I went to the bank and had my card canceled and refuted the charges and I got some of my money back. So if you've been scammed by this company just REFUTE THE CHARGES and GET YOUR MONEY BACK!

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Deandra Hopson
Louisville, US
Mar 01, 2010 8:19 pm EST

Thank you! I was going to call these jerks back in the morning. To tell them I'm not giving them another red cent. But I'm glad I read your posts first. Now I know it wouldn't do any good. I just call my bank and they will be sending me a new bank card in the mail. These people are liars. I was told I would get 5 free mags for the price of one. Now they are acting like they don't know what I'm talking about. They don't know who told me that and now I can't cancel (when I was told that I could cancel at any time). I will never take their calls again. And I just made sure they can't get in my acct ever again. Good luck to the rest of you. Do not give in to these con-artists. Call whom ever you need to call. Write the BBB and keep an eye on your credit report. Thats how they stay in business. People just want to get rid of them so they pay them off. And thats what they are counting on.

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0the0truth0
Denver, US
Mar 06, 2010 4:49 am EST

I am writing this as a former employee of Subscriber Services Inc. - The number one request that customers ask is to have their service canceled. If you want to have your service 'canceled' with them, simply threaten the Attorney General or the Better Business Bureau. They would rather deal with a "loss" on a "contract" than a $9, 000.00 complaint filed against them. (Honestly, what company that runs a legitimate business would have such a negative reaction to a complaint which is filed to either the A.G. or the B.B.B. if they weren't running a business that gained 100% profit from ripping people off or doing something that is considered bad business practices?) They say that they "pre-pay" the accounts in advance, which is why they say that you cannot cancel once you have been 'sold' the service, when in fact, IF they happen to pay commission to one of the 'dealers' (sales offices) which they obtain their accounts from, it is only a very small fraction of the amount they hold the customer liable for (which usually ends up around $500 - $1, 500, depending on which sales office they retain the account from and the number of years that the account is 'sold' at.) The amount they pay on a $1, 000 + account MIGHT be around $150. Keep in mind they receive thousands of new accounts every month and only a very, very small amount of them they actually pay some kind of money towards to the dealers. One thing that made me realize how bad they were ripping off customers was when I learned that for five years of service on multiple magazine subscriptions, the total price for the company to order the magazines for, was less than $10, (Yes that says ten dollars.) yet they charge close to $1, 500 for some accounts which are for five years of magazines.

One thing that they do to get large amounts of money from customers is call them after they have paid three months worth of service, (many of which haven't received any product from the company and don't even know that their credit cards are actually being billed) and offer them a "discount" off of their total balance which is literally no more than a 5% "discount" off of the price they are holding they customer to pay.

[An example is this: $79.95 a month for 12 months equals $959.40 for 5 years of magazines. If a customer pays three months of service, their balance would be $719.55. They have their employees call customers and say that they are eligible for a discount if they pay their accounts in full early. The way they word it to the customers is this: "If you pay the full price for the full five years of service on the account, you will be paying $959.40. However, today I could let you pay it off in full for $683.57!" -- Keep in mind, this is only a $35.97 "discount" off an account that is 100% profit for the company. They just word it in a way that makes the customers think they are saving hundreds of d0llars off of their balance on the account.]

I hope this message helps.

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Auscopy
Monrovia, US
Mar 06, 2010 5:41 pm EST

does anyone have any trouble actually getting the magazines they ordered? i get what seem to be different ones every 3 months or so...i have called 4 times to adjust the magazines i get and it seems to either be ignored, or what i am suspecting, they just cant deliver certain magazines...anyone else who has actually paid for this crap finding them unreliable?

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LAWXX
US
Jul 09, 2010 11:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Received 2 separate renewal letters both dated 7/5/10. Each was worded differently, but both requested immediate payment. No specific magazine being renewed was stated. Payment amount in each letter was identical. This has to be a fraudulent company running scams. Why hasn't the U.S Attorney General's office investigated this company?

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Ryan Hinderlider
Westminster, US
Jul 26, 2010 11:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I also have a problem with this company. I don't want my magazines anymore. I don't want them calling me anymore. I want all my money back. I have started a petition against them @ www.thepetitionsite.com. Called ripoff magazine companies. Visit the site and, sign my petition. Also if any of you were successful at ending the subscription. I would like to know how. So that I may finally get these LOSERS OFF MY BACK!

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HelpfulHinter
Denver, US
Aug 25, 2010 4:54 pm EDT

Okay, so I have a few things to say being in a situtation quite similar. Not with magazines but with another company again I thought was "fraudulent" and I was getting "ripped-off". Well here's the thing. Did any of you hang up the phone when asked about the subscription? Did any of you refuse to provide payment information while ordering? Did any of you LISTEN to what you were agreeing to? I just say this because in my situation (the same thing just a different product with another company) it did not get resolved. If you go to the Better Business Bureau site they will actually tell you that THEY CANNOT CANCEL A CONTRACT for you. So going to them may or may not resolve anything. Again the Attorney General CANNOT CANCEL A CONTRACT for you. I know and I have tried. The best thing to do is just to hang up when you don't want something before it is ordered. I mean really, you don't want to be rude, but I would rather be rude than sucked into a $900 contract that some of you are stating. And I was also afraid I was "scammed" however, I received the product I ordered. And a little bit extra they told me was "free". So how is it a scam, if they are sending you what you ordered (maybe with some more stuff that is free) and only charging you what you agree to? I was on tape with this other company and they told me how many payments and how much the payments were. I didn't ask for a total nor did I calculate it myself and felt ripped off when learning the total but it wasn't anything I didn't willingly agree to. I know you are all mad about your situation but saying that people that work there are scammers when in fact they are giving you what you ordered isn't fair. If you worked at a company like Walmart and didn't like what you were charged for it, but received the product, they wouldn't refund you your money just because you felt ripped off. And some of you are saying you signed a contract. To me it sounds as if you are all being a little bit on the stupid side like I was and are trying to "scam" your own way out of a contract you started. Remember that when pointing the finger of blame, three fingers are pointing back at you. Try to contact them reasonably. Being rude on the phone will only make them not want to help you. Trust me, in my situation I was offered a settlement to get out of mine. Try asking for a settlement, see what they offer you and tell them you will pay 50% of it and see if they just close it for 50% of the balance. They will usually agree to that so that they can get some of the money they have fronted for the products. Just hoping this will help...

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Fiesty
San Fernando, US
Oct 20, 2010 7:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

From my experience I was told that I was eligible to win money, car, or a vacation from the company affiliated with pch.com (Public Clearing House) if I give them my information. So on and so forth they offered me what sounded like a sweet deal of getting cheap magazines and they would also throw me a watch for free.

I didn't feel right about it so I called the company the same day I ordered the magazines to cancel my contract before they can bill my credit card, and no one answered. When I called the next day or so, they said that my name and information hasn't been processed yet to their system, so I can cancel and call back within a week. I promptly phoned back the company only to be told by the operator that the contract could not be canceled (I already paid the first bill) even though I received no magazines.

I had a phone call back that I could not cancel my subscription and I was stuck with that predicament. They tricked me with their false advertising saying that I could cancel my subscriptions at anytime in the beginning and recorded only me saying yes to pay 39.88 /month for 2 years. They didn't have a full recording THEM saying that I could cancel my subscription at anytime did they now.

Talking to one of the operators, I explained to him my situation and to my understanding he said, (just to be nice i guess) that I can give them a document saying in "good faith" that I can pay $15-$20 dollars every month instead of $39.88 (since I'm still going to school and all) but the penalty would be paying extra $10 dollars a month.

To my curiosity I asked when my 2 years is over, will it automatically bill me again and he said within the 20 days of notice of renewal I have to call them to cancel and yes they will bill me automatically (another trap) for God knows when. In addition to that I even asked if I can call the Publisher’s whom they claimed they prepaid their money to if I can cancel my order to get their money back and they simply said that I could not.

They called me the next day saying that I had another bill to pay for the month (wtf, in my mind I was like, how are they billing me twice now without even having my magazines?). That was the last straw and I told them that I’m going to complain to the BBB, FTC, and A.G if they won’t cancel my contract. Then they offered me this deal, ”instead of paying $900, we’ll subtract $700, so you only have to pay $191 from prepaying the magazines.” (I thought back from other conversations I had with the other operators and they said they already prepaid my whole $900 and now they are saying they only prepaid $191…. very inconsistent. Seems like they lied when they said they prepaid my whole money from the very beginning…) they were trying to milk me thinking that they at least can still get some of my money. I will not pay a cent and that is their own fault whether they are lying or not for installing money to the publishers . So what I did to get out of the system was….

1. Replaced my credit card with a new one and explained the situation to the bank and filed for a dispute. They are very accommodating and they will fight for you. ^_^ In addition to that I got my money back.

2. Whoever the SSI operator is, I got their full names, phone numbers and the dates that I talked to them.

3. The company said that they have a recording of me agreeing to their terms, but I said that I want the whole conversation recorded sent to me for more proof other than me saying yes… to their terms cause I know they said I could cancel at anytime from the very beginning .

4. When they still kept arguing with me, I said that I will send complaints to the
a, Better Business Bureau in Colorado
b, Federal Trade Commission
c, State Attorney General Office

5. Be sure to get the cancel number as a reference

6. I didn’t give up and fought for my rights. I stated that I will not keep my commitment if they can’t keep theirs.

The BBB that will handle your complaint is they persist:
BBB of Denver / Boulder Colorado
Web: http://www.denver.bbb.org

The Federal Trade Commission Office Info is
https://www.ftccomplaintassistant.gov/
http://www.ftc.gov/bcp/menus/consumer/phone.shtm
http://www.ftc.gov/os/1996/10/9623247a.htm

Site to petition again them • Sponsored by: Ryan Hinderlider
http://www.thepetitionsite.com/1/ripoff-magazine-company/

Hope all this info will help, Good Luck and God Bless

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Ryan Hinderlider
Westminster, US
Oct 20, 2010 9:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Don't let them get you anymore. Go to www.thepetitionsite.com. Search Ripoff magazine company. Help me reach 1, 000 signatures. To put THESE [censor]S OUT OF BUSINESS!

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HelpfulHinter
Denver, US
Nov 26, 2010 8:14 pm EST

I think you are all hilarious! I read these and just laugh at all of your stupidity...I mean really, complaining about something YOU gave YOUR credit-card information to? If it said publishers clearing house why did you not verify any information that it was them? Or is your complaint agains Publishers Clearing House and you just posted on here to be a follower? I mean, how stupid must you be to put on your complaint on here (Ryan in particular) that you agreed to the magazines, but no longer want it so you want all of your money back. You are a scam artist my friend. Wanting your money back for services already rendered? Reading these has made my day, honestly, it truly has. I felt bad about my situation but realized it was my fault and ended up having to pay for it. How did I resolve to not be "trapped" again as you guys put it? I put myself on the national do not call list. Its easy, just do it online and prevent any headaches. I feel sorry for this company, I wouldn't want any customers like you guys ina million years. I would only want customers that stick with their word. And to the supposed "employee" that worked there before? Bitter about being fired? Thats what it sounds like. If you truly thought they were a scam you would not post it on "complaintsboard" you would actually do something about it.

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CWeezy
US
Feb 15, 2011 12:04 am EST

Got my gf's order cancelled by telling them the contract is not enforceable because it does not comply with the Statute of Frauds (Colorado Revised Statute 4-2-201). Under the SoF, contracts $500 or more are not enforceable. Also, under common law, contracts not capable of performance within 1 year must also be in writing. A 3-year magazine subscription for $600 falls under both rules, therefore the oral agreement is not enforceable.

Note: you MUST NOT accept delivery of any magazines if you want to use this defense.

They were pretty pissed off but after being transferred to the manager they finally gave up and said they would cancel the order as a "convenience" to me. LOL.

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KitKat44
US
Apr 11, 2011 10:13 pm EDT

We were scammed for $30 by this company - fortunately, my husband was smart enough to pay in cash. Needless to say, we never received a magazine. I tried to contact the company (which in my case, gave a receipt showing an Oklahoma City address). When I was unable to contact the company, I complained to the Better Business Bureau. First the BBB told me they hadn't gotten a response. Then a BBB rep told me they'd spoken with a rep of the company, who hadn't not received a copy of the complaint, so the BBB was going to resend it. Then they said again they got no response. So they closed the case. I then filed a complaint with the Oklahoma Attorney General's office. They too told me they got no response from the company. It seems a shame that when there's clearly a scam going on, the BBB and the state Attorney General's office have no power to do anything.

I just checked the BBB website to see if my complaint is noted, and it isn't. The AGs office said they'll keep the info, and if they receive other complaints about the company they may be able to take action. I would encourage everyone to at least report the scam to the AGs office. Maybe if they get enough complaints, they'll do something.

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SMarti018
Arlington, US
Apr 12, 2011 3:24 am EDT

please someone respond with the answer to this Question... My Fiance foolishly accepted a phone call from these [censor] and said yes to what she thought was free magazines. What she didn't give them was a Credit card number or Debit card number or SSN to confirm purchase because she had just turned 18 at the time and didn't have any debit card or credit card in her name. we have yet to receive any magazine from them only bills... My thought on this is she thought she was signing up for free magazines, she didn't give them any form of identification whatsoever (they tried to get a Credit card number but she didn't have one thank god!) other then a name and address, and we haven't received any magazines... Im just going to change her cell phone number and leave it at that. they have no records at all to come after her with and we dont receive magazines anyways... they can waist there mail stamps on me all they want and sent me letters all day long, its going straight to my shredder without even a glance at it. Is there anything they can do against me being i dont receive magazines and they dont have any form of identification on her (SSN, credit card, debit card etc) thanks guys and good luck! my Fiance definitely is getting "the talk" about avoiding scam artists in the future! to anyone els who reads this PLEASE if you were mis-lead in any way and do not want this subscription then DONT PAY IT! File complaints, change phone numbers, do anything and everything you can, this is a company operating on the border of being a crime! they can not enforce these subscriptions they are only surviving because some weak people pay the bill and all that does is put money in there pockets to scam someone els! lets all do this together and end this crime.

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Tammy Jean
Vancouver, US
Jun 17, 2011 7:20 pm EDT

I am having the same problem with them. When I recieve a phone call saying I won a watch (to which I never recieved) and agreed to 2 magizine. All of a sudden I am receiving magizine that I not only would never buy, nor would I look at in the check out lines of the stores. I have even sent notes to the magizine companies of the ones that I had no intrest in, explaining that I never ordered them and couldn't send them back for the reason of the post office does not return magizines! This company is sending me threatening letters saying that they are sending this to collections...but here is the kicker, they are still taking payments out of a disibility account when they said it would only come out for three months. But they are sending this to collections for non-payment. So what I have done is gathered all the information and will be sending copies to the BBB, and perhaps the Attorney Generals office. Because this place is fraudgently taken funds from my SSI disability and still threatening to send my account to collections, for two magizines that as already been paid for in abundance.

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SatisfiedCustomer2
Kansas City, US
Jun 17, 2011 9:06 pm EDT

I have an account with this company. Actually I have multiple accounts and have been with them since 2006. I have never had any of the problems I am reading on here. So in order to test my theory that the only people complaining on here are the ones that just don't want to own up to what they agreed to I contacted them and told them the same stuff that you all have been telling them. This is exactly what happened to me:
1. I was explained my order from the day that I first placed it. I then told them I still didn't believe them.

2. They then proceeded to play back the recording of me agreeing to the orders. In each and every recording (I have multiple ones since I have several accounts with them) they are worded the exact same way and in each one I have agreed to everything that they told me I agreed to in the beginning.
There was a time that my magazines were messed up and I was getting magazines I did NOT order. When I asked about that I was told that they were free from the publishers. I have yet to receive a bill and they have not lied to me about anything else so I am guessing that this is true.
3. I mentioned the Better Business Bureau with them and said that I had seen multiple complaints online about them and didn't feel comfortable. The lady that I spoke with said that every company out there is going to have complaints. She asked what my favorite store was (Target) and asked me to look them up. So I did and low and behold there was more complaints for the Target in my area then there was for this company. She told me that they had over 80, 000 customers and had less than a 1% complaint rate. I did the math with the complaints online and have found out that what she said is true.
The person on here under the name "helpful hinter" has said some things that have made perfect sense. I do not agree with the tone in which what they have said their views, but I agree with the majority of what was said there.
My only advice to anyone on here is this. I have been a customer of theirs for five years now. They have not done anything to me that has even felt remotely like a scam. When I want to change my magazines, they let me do so without raising my rates, they were very helpful when I moved to make sure that I did not lose out on any of the issues that I have paid for, and they are always courteous on the phone. I would say that if you do not want to be paying for something in the future, do not agree to it. There is a saying out there for most of the people I am reading about on here, that saying is "you pay for your mistakes" It is not this company's fault that you are not a person of your word, and that you feel that you should let this company send you out product and that you don't need to pay for it. I sincerely hope that people take what I am saying to heart because I have had great service and will continue to be a customer with this company and would hate to see anything bad happen to a good company just because there are a few people out there that aren't going to pay for something they have ordered.
Please don't let this be the way America is viewed. If you agree to it, be a man/woman and pay for it.

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dusty07
ravenna, US
Jun 18, 2011 4:49 pm EDT

The same thing has happen to my sister they are a scam company. I will call the company and the BBB and the State Attourty General and News station and get them put in jail they pray on older people. I hate how we struggle to live and the people keep on what there doing and why!Please call and share this with everyone you know, so it doesn't happen to anyone else.. good luck.

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norespect
Amesville, US
Jun 19, 2011 1:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

There is no question that this is a scam. Called my elderly father in law and got to sign up for five years worth of subscriptions and to mags that he has no interest in. Tried to cancel and they said that they could not because the order was placed with the publisher company and could not be stopped. But for 283 dollars they could reduce today for two years. Now if they could reduce the subscription from 5 yrs to 2 yrs there are ways to change things with the publisher. They have his CC and are billing it and have charged up 95 dollars . So for 2 yr subscription for 8 mags it would cost 378 dollars. You could go to the local store and buy them cheeper . And to advantage of the elderly gets my dander really up. They did know his age because they had his birthday.

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Mrs.Mad
US
Sep 27, 2011 4:24 am EDT

My husband got a call from this company and agree to pay about $65 .4 month we pay $65 and rest of the year(1year contract) we dont need to pay. That was the agreement. ( lady on the phone told him he cant cancel after he agreed with contract) when we paid about 3 month they told me we owe them about $700! so we stop paying( he lost his card so automatically it was stopped).they send us a lots of magazine we didnt even order. we gets 'LATINA" even though we're not. they kept calling us a few month and It suddenly stopped. we thought they finally gave up. Nope! we got 2 letters from collection agency that we owe $337.35. a week after the 2nd letter came we got a letter from Attorney at Law. My husband should done something long time ago but he didnt so this is what happened. He's gonna call the attorney tomorrow we'll see what happens. I'll let you know.

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Mrs.Mad
US
Sep 28, 2011 11:09 pm EDT

well I'll give you an update. We call the attorney at Law( Melody K. Brown / Great Falls MT) they told me they can't do anything except collect the money we owe so they suggested to call the company so we did. . First time we call We asked the lady to play the tape but she said her boss isn't letting her to do that. 2nd time we call the person said our account has been moved to the collection agency so they cant do anything so they can't platy the tape. their Lawyer also can't play the tape, they can't play the tape which is BS. the Lawyer told us their is a chance for the lawsuit or 20% off from what we owe to the company and be done with it. we decided to take the offer unfortunately. price was $618 after 20% off( we paid about $65*3 month before we find out they're scamming us). Deal is pay half now and pay the rest of them next month. I rather pay to our lawyer to pay $600 but thinking about what If we lost and cost of lawyer's fee and all that...this is very unfortunate some people rip off or scam other people. well we learned never to arrange something on the phone. I am still mad but I'm glad this is over now. (hopefully) btw they told us our contract was 15month payment for 5yr contract. OUR contract was 4month for 1yr.

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beverly williams
richmond, US
Oct 07, 2011 3:18 pm EDT

I am receiving calls at all hours of the night for magizines I have not received yet. I tell them this and I get all types of attitudes and smart remarks. I am tired of this. I'm goin to need someone to do something about this. Because this has going on for to long now.

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Sand Springs, OK
Sand Springs, US
Oct 09, 2011 5:19 pm EDT

We never asked for the magazines, we aren't even remotely interested in these magazines, we don't want these magazines. These aren't even good for making compost. Yet they keep sending us bill after bill. I've written CANCEL on the bills and mailed them back, I've put a magic marker on my mailbox and asked my mailman to return to sender all the magazines. Nothing stops them! Now they are sending me letters saying they are going to turn the accounts over to a collection agency. I've filed with the Federal Fraud complaint board, the OK BBB, the police department fraud complaint department. Thank goodness they don't have any phone numbers for us. Our police department told us that the door to door salesmen (the deadbeat ### that are too lazy to get a real job...) just submit the phony subscriptions and get paid for them. Then it's up to us to figure out how to get it all to stop.

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Mr.Mcnasty
Parker, US
Oct 17, 2011 8:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I worked for this company for years as a verifier of mag sales. I was the one legally binding people to the "un cancellable" service. They claim the buy your subscription from the publishers at todays price so as mag prices rise yours do not because they pre paid the entire 3-5 yr. service.. Which is false. We were told if in he verification they say cancel 3 times to cancel. but after you agree to terms and conditions of the 5 yr. 1200 dollar mag sub. on recording your legally binded to said contract. ITS A JOKE! I got wrote up for canceling a 90 year old womens acct because she didnt know her own b-day let alone she just gave her cc info to be billed monthly for 79.99 for a 5 yr. subscription. I left the company due to the horrible un ethical way they conduct buisiness. NEVER AGREE TO ANYTHING THATS RECORDED.. It legally binds you the same as a written contract in colorado at least where sub. services operates

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0607
US
Oct 25, 2011 10:17 pm EDT

i ha ve a problem whit that ppl right now they are trying to take me to court for like $400.00 that I dont have they say I order magazzines but I cant even get a hold a them to talk about it and if nothing else just so they can cancel the suscripcion they say i have if someoe has a # for them pleasse post it

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