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Be careful of this company. We inquired a hard to find part and they quote us shortly with a good pricing. We decided to take this part and sent a PO. The supplier provide proforma invoice and ask for prepayment (because of first transaction between us). So we have made our payment and waiting for goods to be delivered. After 3 weeks they wrote us that they received a wrong part number and that they are now checking other suppliers. We asked them to cancel the PO and refund the amount. All has been communicated with Echo Xie - Sales Manager. Since nothing happened from our last email I checked SUV Systems Ltd for some references and found similar stories like ours. Be careful and do not make your payment in advance! I am attaching a cutting from email they sent to us as a proof of above written. This issue is dated 09/2014. I will add a comment if any change.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello dear, this is Juny from SUV System Ltd(http://www.suvsystem.com/l/After-sales-1.html), we are an electronic components supplier.
I inadvertently see the two complaints about our company on Google. I do remember that we have proposed a solution at the first beginning and we've already refunded the money to our customer by Paypal. In addition, our phone number and email address have never changed.
We only provide original items in the market, and we can provide one year of after-sales service to our customers. Most of our VIP customers are came from Germany, Czech Republic, Brazil, United Kingdom, Singapore, Spain, Malaysia, Switzerland, France, etc., you can know the Customer Reviews of our company at our website.
After discovering these two complaints, we immediately made an introspection and found out the problem: We are very sorry that our employees are not doing for the handover work, which has led to such problems. But now we have strengthened our training of our employees and we can ensure that such after-sales problems will never happen again.
I have attached the photos for your reference, please check it in the attachment. It shows we have solved that problem at that time. Thank you very much.