Teka review: built-in oven (compensation as a result of it is burn out kitchen unit)

Gentlemen / Teka Company
A tribute to your esteemed company and its employees
I would like to offer you a long-term complaint after i almost lost confidence in the product or the company's keenness on its customers:
1 - My name: Maj Gen / Raouf Abd El Hamid Ahmed Seda
2 - Established: Arab Republic of Egypt - New Cairo - the first settlement - Banafsig (5) - Villa (40) - Mobile: [protected] - [protected].
3- I purchased one of your company's long-standing products and marketed inside Egypt-Teka Built-In oven.
4. During the warranty period and the operation of the oven, and with a defect in the oven, the kitchen unit that contained the oven inside the house was set on fire and completely damaged (picture attachment).
5 - Contact with Teka in Spain (after the agent refused to Egypt - Cairo to fulfill its obligations in the face of the product defect and replacement during the warranty period) with the request to replace the product and compensate for the resulting losses and damage due to defect of the product as of 18/10/2016 and through Email to the company's leaders in Spain

A- Fernando Velasco
[protected]@teka.com
+[protected]
B- Maite González Sánchez
[protected]@teka.com
C- [protected]@teka.com
D- [protected]@teka.com
E- Jose Pablo Roiz Nuñez
F- [protected]@teka.com

6. During the communication period, the company sent the replacement product on 27/12/2016 and was completed on 28/12/2016. However, we paid the sum of 4, 200 Egyptian pounds, about 300 USD at that time to the shipping company (DHL) (Attached to the bill of lading) - which is equal to the purchase price of the same product at the time.
7- The company has been informed of this, which has sent a copy of the invoice in addition to the estimated value of the damage to the kitchen unit (850 USD) caused by igniting the product such bank statements to us to transfer the amount at the request of the company by email from the company on 28/12/2016.
8 - The company has been provided with the required and the total estimated value included in the value of freight, which was estimated 850 US dollars in addition to the required bank statements by email on 29/12/2016.
9 - It is worth mentioning that we are still ignoring by the company and evading its responsibilities in the face of a defect in the product and during the warranty period and not to send the compensation owed to us after the full approval as above explanation and even the last email sent to us on 29/10/2017 - The Great German companies - which we trusted in their products and preferred to the local product and we have only the name Germany - Teka.

I hope to hear from you quickly and receive the estimated compensation of (850) US dollars
My sincere greetings and appreciate it.

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