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Telkom SA SOC Customer Service Phone, Email, Contacts

Telkom SA SOC
Customer Service: Phone, Email, Contacts

www.telkom.co.za

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  1. Telkom SA SOC Contacts

  2. Telkom SA SOC phone numbers
    +27 123 112 186
    +27 123 112 186
    Click up if you have successfully reached Telkom SA SOC by calling +27 123 112 186 phone number 633 633 users reported that they have successfully reached Telkom SA SOC by calling +27 123 112 186 phone number Click down if you have unsuccessfully reached Telkom SA SOC by calling +27 123 112 186 phone number 401 401 users reported that they have UNsuccessfully reached Telkom SA SOC by calling +27 123 112 186 phone number
  3. Telkom SA SOC emails
  4. Telkom SA SOC address
    2nd Floor, Telkom Mobile Building, 92 Oak Avenue, Highveld Park Centurion, South Africa
  5. Telkom SA SOC social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024

How to contact Telkom SA SOC customer service?

What is Telkom SA SOC's phone number?

Telkom SA SOC's phone number is +27 123 112 186 (Support)

What is Telkom SA SOC's Email address?

Telkom SA SOC's Email address is (Support)

What are the social media links for Telkom SA SOC?
What is the address of Telkom SA SOC?

The address of Telkom SA SOC's is 2nd Floor, Telkom Mobile Building, 92 Oak Avenue, Highveld Park Centurion, South Africa.

What is Telkom SA SOC's website?

Telkom SA SOC's website is www.telkom.co.za

Frequently asked questions (FAQ) about Telkom SA SOC customer service
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What does Telkom SA SOC do?

Telkom SA SOC is a wireline and wireless telecommunications provider based in South Africa. The company operates in more than 38 countries across the African continent.

How to contact Telkom SA SOC?

You can contact Telkom SA SOC by phone at +27 123 112 186.

Where is Telkom SA SOC located?

Telkom SA SOC is located on the 2nd Floor, Telkom Mobile Building, 92 Oak Avenue, Highveld Park Centurion, South Africa.

Can I see Telkom network outages/upgrades and planned maintenance in my area?

Yes, it is possible to see if there are outages or upgrades.

You can check if there is anything planned using this page on their website or here

 

Can I transfer my Telkom account and services to my new address?

It is possible to move your services if you move your house or business. You can check if Telkom provides coverage at your new address on their website.

To request a move of your service, you should fill in this form on the website.

 

What if my Telkom line is not working?

You can try to restart your modem or phone. If it did not help, you can report an issue on Telkom’s website

 

Can I do a speed test if my Internet connection is too slow?

Yes, Telkom even offers their own speed test on their website

 

How do I cancel my Telkom contract or follow up on a cancellation?

You can cancel at any time. Start your cancellation process by visiting their website, navigate to the bottom of the page, choose the service you wish to cancel, and follow the cancellation steps.

 

How can I make sure my Telkom EFT or direct deposit payment goes through?

The best option is to use your full Telkom account number as a reference in your transactions via EFT or deposit.

Are all Telkom smartphones compatible with VoLTE calling?

There are certain requirements that have to be met, hence, not all smartphones are VoLTE capable.

Why has my Telkom cellphone been suspended?

Your cellphone can be suspended if there are account arrears or you reached your spending limit.

How can I get connected again if my cellphone was suspended?

You have to contact the Telkom support team at the bottom of this page https://secure.telkom.co.za/today/help/personal/talk-to-us-anchor/ 

 

What's the per second rate on Telkom?

Rates vary for Telkom's mobile and other mobile networks between 1.9c - 4.6c per second and for Telkom & Neotel numbers is 1.1c per second.

Can I upgrade my Telkom existing contract or plan before it expires?

Yes, you should choose the plan you’re interested in, download and fill out an upgrade form and either send it to 180@telkom.co.za or take it to a Telkom store.

 

How do I cancel my Telkom contract or follow up on a cancellation?

You can cancel your contract in your MyTelkom account in the “Manage Accounts” tab.

 

How much does it cost to port at Telkom?

You can port to Telkom for free.

What does it mean to port my number to Telkom?

Porting switches your current phone number to a different mobile network while keeping your original phone number.

What can I do if I don’t get my PIN at Telkom?

You should contact customer support at 081 180.

Do I have to go to a Telkom store to upgrade my contract?

If there is an upgrade available for you, Telkom will get in touch and deliver the new contract and phone to you.

Do I pay a penalty fee for upgrading at Telkom?

Upgrading is free at Telkom.

How do I know when I qualify for an upgrade at Telkom?

You will receive a call or a message as a reminder for an upgrade. You can also visit a Telkom store if you have a question about upgrades.

Will I get a new cell phone if I upgrade my contract at Telkom?

Yes, Telkom offers a new phone as a part of a contract.

Can I change the spending limit more than once a month at Telkom?

Telkom allows you to set the spending limit an unlimited amount of time.

Is Telkom SA SOC trustworthy?

Telkom on average has low and satisfactory reviews on various platforms online. Customers’ complaints mainly concern unresponsive and unhelpful customer support, mistakes in contract and services. Given the poor customer service, the company does not address the complaints on our platform. Considering this we suggest being cautious if you choose to use Telkom.

Telkom SA SOC mobile applications

You can download these applications to your device

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Is ComplaintsBoard.com associated with Telkom SA SOC?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Telkom SA SOC Customer Service. Initial Telkom SA SOC complaints should be directed to their team directly. You can find contact details for Telkom SA SOC above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.