Terasen Gas review: Extremely rude customer service agent

I called customer service at the above number as I needed a name change on my account due to a change in my marital status. I also needed a reference letter faxed over to BC Hydro that I had my account in good standing with Terasen Gas.

Leah was unable to help me with my name change as she needed an emergency phone number on my account before she could do anything. I asked her what if I hadn't called would she have called me to get my emergency number, to which she had no answer, but insisted that she would not help me if I did not provide her a phone number. I asked to speak to a supervisor, was put on hold for another 15 minutes and she came back to say that there was no supervisor. I insisted that the reason for my call was to get a name change for billing purposes and that I would call back with a number. Leah got very rude and said that she needed to put an emergency number on my account or else she would not help me with a name change or a reference letter. I gave her a number after much argument and she said she had changed the name on the account and would fax off a letter to BC hydro.

I received a letter of disconnection from BC Hydro on December the 2nd and phoned Terasen Gas to find out why my request for a reference letter was not faxed to BC Hydro. I was told it takes 4 to 6 weeks. I talked to a supervisor who told me it would take 2 billing periods to fax a letter for my account and was rude. She said that it would be January before they could do what I had requested. I told her that I expected a company like Terasen gas would have better customer service and that I was going to get some at their head office and I did talk to a supervisor who apologized and promised to look into the matter.