Terasen Gas reviews and complaints

$312 million in profits for their last quarter financial reporting for 2011 and they still hire these goons with no compassion at all to write abusive responses to customer complaints - fortis has a monopoly - and last time I checked the industry giants and their insiders are being paid bloatd salaries and directors fees while senior's and single mothers who would be thrilled to "pay their bills" if they had the means to do so. I believe the BC Liberals who are responsible for the legislation allowing the privatization of gas provision in this province call themselves a "free enterprise coalition". However, with a private company being given carte blanche to take advantage of customers throgh a monopoly I would call this closer to communism or fascism than "free" enterprise. Russia anyone? The lack of compassion displayed by their "PR men trolling the Internet to abuse those that speak out with customer complaints certainly harkens back to Cold War Russia, or worse, Hitler's reign of terror in WWII Germany. Nice folks!

Funny how the ones complaining are the ones that don't pay on time! Don't see any posts from those hundreds of thousands of FortisBC customers that pay on time! Just sayin!

Buy the time your gas is locked off, You are 65 days overdue and have received two letters and two phone calls. Is you account information up to date?. Do you honestly think they want to waste time and resources figuring out that you are overdue, phoning and sending letters, sending someone to lock you off, then send someone to come and unlock your gas and restart your appliances?(there is a cost associated with that, and it's probably more than what you are charged). Wakeup and pay your bills. I would know, cause I'm the guy that locked you off.

Well here is my opinion which isn't going to make a different to Fortis BC. Fortis BC has a monopoly on gas in the province, they have no competition which results in them taking advantage of their position and business practices. People are just an account number on a bill, not a person, a family, or anyone worthy of negotiating with, just a number. When I asked about my first gas bill being $580 dollars they said it was the going rate for one month. I asked about equal payment plans. They said I could sign up for that for a monthly payment of $110. However, I'd have to pay the first billing off completely before they would approve equal payments. I asked if they had an alternative solutions, here is what they said "you could move out if you don't like it" Now if that doesn't say we don't give a ###, what else does!

I too have had my gas cut off by Fortis BC and I am a 20+ years customer. They also required a $105 reconnection fee and $315.00 deposit. My gas bill is $100 a month so this amounts to 3 months payment that they will keep for 13 months and then return to me if I am a good customer? No interest! What other company can do this? I understand I didn't pay on time was disconnected, paid $105 for reconnection which by the way took a total of 10 min. But to take $315.oo of my dollars and hold on to it for a year is incredulous. How is it legal for Fortis BC to take my $315.oo for one year in return for nothing. I still have to pay my bill on time and I still will have to pay reconnection if I am late. This is thievery and everyone should complain to 'Complaints@bcuc.com'

i stumbled across this page by accident but i thought id say one thing after readin your comments. i did pay terrasen there bill on time and some how my payment was missed and i was shut off as well without notice. when i phoned obviously i was upset and when they first found out that it was there mistake the customer service ### tried to say i had to pay a reconnection fee. obviously i spoke to a manager and after our conversation i obviously didnt have to pay. but a waste of hours of my frekin time for there screw up and they didnt offer any compensation either until i demanded it. they r a bit of a frekin joke

I have faced the same experience. I have a bank account designated to pay all the bills by PAP. Because the other utility company, Telus, withdrew money from the account excessively without my notice for a few months and did not send me any paper bills. It caused NSF for paying Terasen Gas. They mailed me bills and notified me of the case. I phoned them and told them I was writing a check to them. On the due date per the bill, ie. April 11, yesterday, Terasen Gas disconnected our gas services without our notice. When I called them, they said they did not received our payment. I mailed the check to them more than a week ago. When I complained to them why I did not got any notice for disconnection. They said that they have phoned us and mailed it to us. Never, never, never. I did not receive any such kind of notice by mail or such calls as our phone does have call ID. If I really received it, no doubt I would take it extremely serious. When I gave up and agreed to arrange stop payment of the check that I mailed to them and pay the amount due. Terasen Gas asked for reconnection fee and security fee. They did not consider our good history of payment, ie. without any default payment. By 1 pm today, I made payment by cash to them, faxed the proof to them and called them for this an hour later (This is what they require me to do so, 1 hour later). They said the reconnection fee is $105. When I asked them why it's not $65, they replied that it's already passed the cutoff time 2 pm. Nobody from Terasen Gas notified me of the cutoff time. When I further complained this, the man passed the line to his supervisor. The woman's manner is much worse, she just read out a number of terms without letting me say a word. when I reiterated none from their end notified me of the cutoff time, she said it's stated on the bill. I found that there's none shown on the bill. It's really REDICULOUS AND TERASEN GAS IS TRYING TO ROB ITS CUSTOMERS. What kind of this company it's?

Innocent and poor guy

Terasen Gas just cut me off this afternoon with no notice. My bill was due Feb 4th (yes I realize it was late, but I had unforseen expenses this month) I paid Monday (Feb 21) via telepay with my bank. When I phoned Terasen, they said they sent a Notice of Disconnection on February 14, which I did NOT receive! ( I have since called and complained to Canada Post as this is not the first piece of mail to go missing)

It is now 8pm at night, I am waiting for them to come and reconnect me (for a charge of over 100.00) after hours, and it is now approx -5C outside. We are expecting snow.

Had the employee came to the door, I could have provided him with the banking info proving I paid 2 days ago.

I am very very unhappy with Terasen and their customer service right now. I am not sure what else to do/who to complain to...

Terasen? crooks and theives all the way, Fortis/ Terasen Same gangsters. They hide $millions in Cayman Islands where Mafia and drug cartels operate, politicans in back pockets of course.
New crimes of Terasen, they send letter to anyone who has cut off their poisonous gas, Trasen threaten to take back meters, dig up pipes if one does not reconect, they cover up and lie about safety even though no gas at house for years, scummers

if they did this they are highly unethical and you should complain to your govt.
heat and hot water are a right
fees for re-connection are unethical and a way to make some easy money on the elderly.

That is disgusting how people can treat the elderly. That company is full of ###s as far as I'm concerned. That should be illegal because you should have i believe 30 day's plus to pay bills usually they would add you're previous bill to you're past due and then if you don't pay that then they will shut off not 12 days that is stupid I feel bad about that situation.