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This is a Native American cigarette manufacturer/seller, and I've been a customer for a year or two. This situation is very disheartening not only due to my $ loss but because I was happy with them and their personal contact ... and I recommended them to friends.
I always order 20 cartons at a time and did so this time. When the order was received, I realized it was six (6) cartons short. Wrote immediately and then continually for each following business day. Though the company has always been extremely friendly with almost immediate response to correspondence, not one acknowledgment from them has been received.
They are completely ignoring this matter, and I'm out approximately $100 with no recourse. BEWARE!
They even state on their site that they know mistakes happen, but I guess this mistake isn't one they want to address.
The complaint has been investigated and resolved to the customer’s satisfaction.
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So, just wondering has anyone received a reimbursement yet.
no and I have left constant messages. I think they are all crooks in this together at our expense. If anyone hears anything please put and entry in and let us know what is going on. This is another Government lock down at our excpense.
I have not read all the comments but, was wondering has there been any talk of starting a...class action suit? I have written to the week-end anchor; Howard Thomson of the NY television station WPIX. He has a segment called, "Help Me Howard" . He investigates all types of injustices for " The Little People". I have heard no response, thus far. I originally tried to locate the PA. version of; Help Me Howard but, to no avail; as I am not familiar with the television stations of PA. I had a close friend that was from Cuba. Her parent's owed a coffee shop and when Castro took over the goverment, the soldier's just walked into the coffee shop, opened the register, took out the cash and told the owner, they were now closed. The new US government, is getting more frightening with each passing day.
I have heard through another comment thread that some have received letters stating their claim forms have been reviewed and the funds will be released to them but it will take time. Has anyone here received such letter? Or has anyone received their money back?
So has anyone received a refund of their money yet? Just wondering?
So, just to let you know there are quite a few of us that have received our money back in form of a check. I got mine yesterday.
I order from Threefeatherstobacco.com and have not had any problems. You can only order cigar products from their website. It used to be you could order cigarettes, but a law passed, so now you can only order cigars that look like cigarettes :)
5/1/16 gslippery- I don't know what is going on but I've never had a problem with Three Feathers Tobacco. I order every two months & at times shipping cost has been a issue but resolve quickly with a e-mail from them to add extra cost. No Big Deal! They have been very honest with no delay in time
I would like to make it known that this company did honor it's obligation to me. I am quite happy with the outcome. Please disregard my previous complaint. The cigars arrived at my mailbox and were in perfect condition. Again I wish to reverse my previous complaint as of October 4th, 2023.