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I reserved a car through Priceline for pick up on 3/23 in Phoeniz AZ #K78542377A2 for
Yolonda Olloway-Smith
I've been unable to do an early check-in all day (eight hours I've been trying). I get "successful submission" each time I upload my CDL pictures along with a selfie. Unfortunately, all ten times I've tried this process your site has said something went wrong and my confirmation needs me to try again. The reason this background is important because I had a horrible experience with your company Thrifty and Priceline in the past with a fully paid reservation. I arrived at airport in the state of my trip at 2 a.m. and I was told by a Thrifty representative that you oversold available cars and we would have to wait hours in airport for rentals to be returned before we would have a car and leave airport and start our trip. My need to confirm my reservation is so that I'm sure my rental is confirmed before I arrive. Both companies pointed fingers at each other and blamed each other for the bad customer service I received but no one has committed to my refund and inconvenience. Can I be contacted by upper management? A COMPLETE NIGHTMARE and I don't feel valued or cared about.
Thrifty Car Rental
www.thrifty.com
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Fri, Mar 22 at 2:58 PM
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Thrifty
CONFIRMATION
K78542377A2
Hi Ollowaysmith Yolonda Olloway Smith,
Thank you for your reservation with Thrifty. We hope you enjoy your rental experience with us. Please see below for your reservation details.
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Bmw X3 or similar
Web Check-in
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Total 0.00
Bmw X3 or similar
Subtotal
0
Discount
IT1006306
location
Your Trip Itinerary
PICKUP LOCATION
Phoenix - Sky Harbor International Airport
1805 East Sky Harbor Circle South
Phoenix, AZ US 85034
PICKUP DATE & TIME
Sat, Mar 23, 2024, 10:00 AM
DROP-OFF LOCATION
Phoenix - Sky Harbor International Airport
1805 East Sky Harbor Circle South
Phoenix, AZ US 85034
DROP-OFF DATE & TIME
Mon, Mar 25, 2024, 2:00 PM
Alert: All-electronic toll roads
Many toll roads are being converted to “all-electronic”, which means there is not an option to pay for tolls with cash or card once you have entered onto these roads. For a flat daily rate, you can add our all-inclusive tolling product, PlatePass ®, to your rental agreement which covers the cost of tolls you encounter during your rental. PlatePass will provide you with access to unlimited, in-network toll road use and you will not incur additional charges.
If you decline our all-inclusive PlatePass tolling product, you will be responsible for paying all tolls with cash, your personal transponder (where permitted) compatible with the toll road, or directly to the toll authority (where permitted). If you do not opt into PlatePass and you fail to pay your tolls by an alternative method, you will be assessed the cash/highest undiscounted price for each electronic toll included plus a convenience fee of $15.00 ($9.99 in Florida & Boston Area) per incurred toll – capped at $90 per rental period unless you make some other arrangement to directly pay for the electronic tolls you incur.
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5601 Northwest Expressway, Oklahoma City, OK 73132 [protected]
Claimed loss: Car Rental $261.72
Desired outcome: I'm refund full amount of rental and given apology by management
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