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I purchased custom slipcovers from Todo Es online in June 2009 and they were absolutely beautiful. The people in customer service were friendly and very helpful every step of the way.
The slipcovers were custom-sewn and shipped to me on August 20. There was a slight problem with the fit on some of the items, so I called customer service and was advised to return them for adjustment. That was in September. The person who helped me was very friendly. She did tell me, however, that the company was in the process of moving to another location and that I should wait a few weeks, until mid-October, or my shipment could get "lost in the shuffle."
I boxed the slipcovers for return, exactly as the customer service person told me to, and waited until October.
It is now November 1. I have been calling and sending e-mails to the company regularly for two weeks but no one answers or responds. I leave a message every time. I have sent numerous e-mails. These all receive an automatic response saying:
"Thank you for your inquiry.
Our customer service staff is available to respond to your questions Monday - Friday, from 9 AM - 5 PM Central time. They will get back to you as quickly as possible.
Todo es Custom Decor"
No one does.
I spent more than $400 on these slipcovers. The workmanship is beautiful. I had no complaints whatsoever until now.
I do not want to have to get involved with costly legal action just to get my slipcovers adjusted as promised.
I want Todo Es to (1) call me and give me instructions on returning the slipcovers to them via Federal Express at their expense, (2) adjust the slipcovers as promised, and (3) return them to me via Federal Express at their expense.
And I want this to be made a priority, not to be put at the end of a long queue.
The complaint has been investigated and resolved to the customer’s satisfaction.
I had charged over $600 for Todo es to make custom slipcovers for my couch in late August 2009. In early September I emailed pictures of my couch to them. Late September I got an email from them informing me that they were moving to Texas. Early October I got measurement forms to get this information to production. I just got a copy of my credit card statement and discovered that they charged over $60 to my card on Oct 22.
They had sent nothing notifying me on why they charged it or what this charge was for. I also have been emailing and calling throughout this entire time without receiving any paperwork or response from them.
I wonder if there are any other people that have experienced or are now experiencing this kind of 'bad faith' treatment from this company?
I am having problems with Todo es too. I paid more than 462. up front for one slipcover 6-12-09. 9-11 they said they were cut and ready to be sewn. They told me on 10-17 they were complete and as soon as they went through quality control, they would mail them. I contacted the BBB 11-5 and Todo es said again my order is ready & will be shipped early this week (week of 10-9) As of today, 10-12, still nothing. Oh, and also when I looked at their web site 10-17, the were having a fall sale.
I purchased slpicovers in late August and as of today, Nov 30th, I have received nothing and none of my calls or emails have been answered. I have yet to be able to get somone on the phone to try to explain. I wish I knew what was going on.
I also have ordered slipcovers from them and I fear I've been completely scammed. I'm in the hole $800 for a couch, chair and ottoman. THey every so often send me an email telling me I'll be shipped soon, or I'm being patterned. The PO box company in TX told me they weren't paying their PO and were being canceled. I've asked my credit card to investigate and refund. The real kicker is they just redesigned their website. I cannot believe the gall.
Has anyone hear received their order yet ? I have been waiting since August and recently filed a complaint with the BBB.
I TOTALLY AGREE. I'M READY TO HIRE AN ATTORNEY FOR THE UNDUE STRESS THIS COMPANY HAS CAUSED ME. WARNING! DO NOT PURCHASE EVEN A SWATCH OF MATERIAL FROM THIS COMPANY. I ORDERED A CHAISE SLIP COVER IN MAY 2009, TODAY IS DECEMBER 11 AND I HAVEN'T RECIEVED IT YET. THEY MOVED TO TEXAS WHICH THEY SAY CAUSED THE PROBLEM OF COMPLETING ORDERS. GOOD BUSINESS SENSE WOULD HAVE BEEN TO COMPLETE ALL ORDERS THAT THEY HAD ALREADY TAKEN PAYMENT FOR BEFORE THIS MOVE. AND PUT OTHERS ON HOLD. I'VE ASKED FOR MY MONEY BACK, FOR AN ITEM THAT HAS NOT EVEN BEEN PROCESSED, WHICH THEY WON'T ACKNOWLEDGE OR THE EMAILS AND PHONE MESSAGES I'VE MADE. I'M PISSED ABOUT THIS AND WOULD NOT RECOMMEND THIS COMPANY TO MY WORST ENEMY! BAD BUSINESS, BAD BUISNESS! WE SHOULDN'T BE PUNISHED FOR THEIR MISTAKES AND LACK OF BUSINESS SENSE! LYNETTE HIGGINS
I finally filed a complaint with the BBB today. I have had the exact same problem described above...no return calls or emails and several promises that my order will be shipped by a specified time, but never arrives. I am fairly reasonable, patient and understanding but cannot tolerate awful customer service, system generated responses, and standardized form letters. I ordered on August 5th...It's now January. I am hoping that the BBB will help me to get a refund, but I'm not holding my breath. $487 down the drain. Do not order from Todo Es!
DO NOT ORDER FROM TODO ES! THEY TAKE YOUR MONEY AND SEND YOU NOTHING! I ORDERED SLIPCOVERS IN AUGUST AND IT IS FEBRUARY. THEY DON'T RETURN PHONE CALLS OR EMAILS AFTER THEY HAVE YOUR MONEY. I REPEAT, DO NOT DO BUSINESS WITH THEM!
I am having the same troubles with Todo es. I was offered the choice of a refund or to just hang on and they would complete my order. That was in December. Now it is May and I finally told them I just want my money back. They finally sent one piece out of the 11 I ordered. It didn't fit. I want to send it back but they want me to send measurements before they will give me the shipping information. Today's email is very snotty as compared to earlier emails which were full of excuses about their production problems. Newsflash: not my problem, your move and business plan is failing! Has anyone out there found a resolution from these clowns? Do we need to do a group legal action? How do we get them to give us our money back?
I ordered my slipcovers in September 2009. It is now May 2010, and I just received an email from Fedex saying a shipment has been initated. However this was a few days ago and nothing has been actually been shipped. They have new fabric on their new website. Do not be a sucker like me! DO NOT ORDER FROM THIS COMPANY!
I, too, have a very similar situation to the rest of the complaints listed here. I purchased a slipcover, cushion covers, and pillow covers for $642.71 on August 31, 2009. My credit card was charged the full amount the next day. It is now July 2010 and I have received nothing. I have emailed and phoned on numerous occasions to be met with many excuses (company move to Texas, out of fabric, etc.) I have asked to have the money refunded or the goods delivered. The company has produced neither. I have waited in good faith and kept up my end of the agreement. Today, I am done. I have registered a compaint with the Better Business Bureau and with the Federal Trade Commission. If neither of those avenues work, I will explore legal options. If any of you would like pursue a group legal action, please post and we'll see what can be done.
I am experiencing the exact same problem. I have now been waiting 5 months. I get the same lame emails about delays, my slipcover is going into production, blah, blah, blah. Now they have rebranded themselves as Needles and Shears. Stay away from them!
I'm shocked to read these complaints I personally had two slipcovers made for me and I felt the workmanship, quality, customer relations, price were FABULOUS! I like that Shabby look and got exactly what I wanted.