Menu
For Business Write a review File a complaint
TomTom International Customer Service Phone, Email, Contacts

TomTom International
Reviews and Complaints

www.tomtom.com

Learn how the rating is calculated

2.3 42 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

TomTom International Complaints 42

ComplaintsBoard
M
11:39 am EDT

TomTom International Customer Service

I bought the Tomtom one New Edition for $400 less than a year ago. When I tried to access Map corrections, I got a message that the map is out of date. I contacted TomTom support and was told that I need to buy the new USA & Canada map (v7.15) for another $100 in order to use mapshare. I complained about having to spend an extra $100 ($500 in total for Tomtom one new edition). The Tomtom one 3rd Edition now costs half the price ($189.99 at BestBuy) I bought mine less than a year ago. TomTom is adamant to provide an updated map free of charge. This isthe last TomTom product I buy.

Read full review of TomTom International
Hide full review
ComplaintsBoard
P
12:00 am EDT

TomTom International Defective product, refund not received!

I bought TomTom One GPS on November 25, 2006. When I purchased it, I also purchased an extended warranty. The purchase price for these was over $600.00. On December 2, 2006, I had to return it for another new one as it refused to work. I was given another one w/o any problem at Staples. The problem began when the $50.00 rebate was sent in with the original purchase. After I received the new item, I received a notice that since the purchase (which had been canceled by the clerk at Staples when I received the second GPS and then entered w/ the new identifying code) was a duplicate and I would not receive the rebate without sending in a letter.

I sent a letter to:

Resubmission Dept. Dept 06-53643
P.O. Box 028516
Miami. FL [protected]

I still do not have the $50.00 rebate. The second TomTom is working the same way as the first one. Sometimes it starts and sometimes it does not. I can find no address to reach the TomTom company.

On top of that, the GPS in the meantime was sold over the holidays w/ a rebate for $200.00. I feel that I have paid over $600.00 for a $400.00 item and have yet to hear their answer to my letter and the $50.00 rebate.

Oh, in the "Fool me once, shame on you. Fool me twice, shame on me" vein. I received an e-mail stating that the new maps were out for the TomTom One and I would have to pay $6.00 for this "free map upgrade." I did so and received a DVD in the mail that I was supposed to some way enter into the GPS, something about a "card." This information did not come w/ directions other than a diagram. As stated, I do not have an address to reach these people so that I can find out exactly what to do.

Read full review of TomTom International
Hide full review

TomTom International Reviews 0

Looks like TomTom International has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent TomTom International, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of TomTom International complaint handling

TomTom International reviews first appeared on Complaints Board on Mar 12, 2007. The latest review Inability to contact Tomtom by phone or email was posted on May 16, 2023. The latest complaint Battery dead in less than one year. was resolved on Jan 14, 2012. TomTom International has an average consumer rating of 2 stars from 42 reviews. TomTom International has resolved 14 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.2
2215 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. TomTom International Contacts

  2. TomTom International phone numbers
    1300 135 604
    1300 135 604
    Click up if you have successfully reached TomTom International by calling 1300 135 604 phone number 0 0 users reported that they have successfully reached TomTom International by calling 1300 135 604 phone number Click down if you have unsuccessfully reached TomTom International by calling 1300 135 604 phone number 0 0 users reported that they have UNsuccessfully reached TomTom International by calling 1300 135 604 phone number
    Australia
    +1 (800) 123-4123
    +1 (800) 123-4123
    Click up if you have successfully reached TomTom International by calling +1 (800) 123-4123 phone number 0 0 users reported that they have successfully reached TomTom International by calling +1 (800) 123-4123 phone number Click down if you have unsuccessfully reached TomTom International by calling +1 (800) 123-4123 phone number 0 0 users reported that they have UNsuccessfully reached TomTom International by calling +1 (800) 123-4123 phone number
    India
    1800 815 318
    1800 815 318
    Click up if you have successfully reached TomTom International by calling 1800 815 318 phone number 0 0 users reported that they have successfully reached TomTom International by calling 1800 815 318 phone number Click down if you have unsuccessfully reached TomTom International by calling 1800 815 318 phone number 0 0 users reported that they have UNsuccessfully reached TomTom International by calling 1800 815 318 phone number
    Malaysia
    +31 207 575 000
    +31 207 575 000
    Click up if you have successfully reached TomTom International by calling +31 207 575 000 phone number 0 0 users reported that they have successfully reached TomTom International by calling +31 207 575 000 phone number Click down if you have unsuccessfully reached TomTom International by calling +31 207 575 000 phone number 0 0 users reported that they have UNsuccessfully reached TomTom International by calling +31 207 575 000 phone number
    Netherlands
    +44 207 949 0134
    +44 207 949 0134
    Click up if you have successfully reached TomTom International by calling +44 207 949 0134 phone number 0 0 users reported that they have successfully reached TomTom International by calling +44 207 949 0134 phone number Click down if you have unsuccessfully reached TomTom International by calling +44 207 949 0134 phone number 0 0 users reported that they have UNsuccessfully reached TomTom International by calling +44 207 949 0134 phone number
    United Kingdom
    +1 (866) 486-6866
    +1 (866) 486-6866
    Click up if you have successfully reached TomTom International by calling +1 (866) 486-6866 phone number 0 0 users reported that they have successfully reached TomTom International by calling +1 (866) 486-6866 phone number Click down if you have unsuccessfully reached TomTom International by calling +1 (866) 486-6866 phone number 0 0 users reported that they have UNsuccessfully reached TomTom International by calling +1 (866) 486-6866 phone number
    United States and Canada
    +49 180 500 3842
    +49 180 500 3842
    Click up if you have successfully reached TomTom International by calling +49 180 500 3842 phone number 0 0 users reported that they have successfully reached TomTom International by calling +49 180 500 3842 phone number Click down if you have unsuccessfully reached TomTom International by calling +49 180 500 3842 phone number 0 0 users reported that they have UNsuccessfully reached TomTom International by calling +49 180 500 3842 phone number
    Germany
    +33 170 363 582
    +33 170 363 582
    Click up if you have successfully reached TomTom International by calling +33 170 363 582 phone number 0 0 users reported that they have successfully reached TomTom International by calling +33 170 363 582 phone number Click down if you have unsuccessfully reached TomTom International by calling +33 170 363 582 phone number 0 0 users reported that they have UNsuccessfully reached TomTom International by calling +33 170 363 582 phone number
    France
    +39 245 281 004
    +39 245 281 004
    Click up if you have successfully reached TomTom International by calling +39 245 281 004 phone number 0 0 users reported that they have successfully reached TomTom International by calling +39 245 281 004 phone number Click down if you have unsuccessfully reached TomTom International by calling +39 245 281 004 phone number 0 0 users reported that they have UNsuccessfully reached TomTom International by calling +39 245 281 004 phone number
    Italy
    +351 808 781 222
    +351 808 781 222
    Click up if you have successfully reached TomTom International by calling +351 808 781 222 phone number 0 0 users reported that they have successfully reached TomTom International by calling +351 808 781 222 phone number Click down if you have unsuccessfully reached TomTom International by calling +351 808 781 222 phone number 0 0 users reported that they have UNsuccessfully reached TomTom International by calling +351 808 781 222 phone number
    Portugal
    +34 913 496 508
    +34 913 496 508
    Click up if you have successfully reached TomTom International by calling +34 913 496 508 phone number 0 0 users reported that they have successfully reached TomTom International by calling +34 913 496 508 phone number Click down if you have unsuccessfully reached TomTom International by calling +34 913 496 508 phone number 0 0 users reported that they have UNsuccessfully reached TomTom International by calling +34 913 496 508 phone number
    Spain
    +54 114 109 3000
    +54 114 109 3000
    Click up if you have successfully reached TomTom International by calling +54 114 109 3000 phone number 0 0 users reported that they have successfully reached TomTom International by calling +54 114 109 3000 phone number Click down if you have unsuccessfully reached TomTom International by calling +54 114 109 3000 phone number 0 0 users reported that they have UNsuccessfully reached TomTom International by calling +54 114 109 3000 phone number
    Argentina
    +55 800 892 1259
    +55 800 892 1259
    Click up if you have successfully reached TomTom International by calling +55 800 892 1259 phone number 0 0 users reported that they have successfully reached TomTom International by calling +55 800 892 1259 phone number Click down if you have unsuccessfully reached TomTom International by calling +55 800 892 1259 phone number 0 0 users reported that they have UNsuccessfully reached TomTom International by calling +55 800 892 1259 phone number
    Brazil
    +64 800 450 973
    +64 800 450 973
    Click up if you have successfully reached TomTom International by calling +64 800 450 973 phone number 0 0 users reported that they have successfully reached TomTom International by calling +64 800 450 973 phone number Click down if you have unsuccessfully reached TomTom International by calling +64 800 450 973 phone number 0 0 users reported that they have UNsuccessfully reached TomTom International by calling +64 800 450 973 phone number
    New Zealand
    +65 800 616 2269
    +65 800 616 2269
    Click up if you have successfully reached TomTom International by calling +65 800 616 2269 phone number 0 0 users reported that they have successfully reached TomTom International by calling +65 800 616 2269 phone number Click down if you have unsuccessfully reached TomTom International by calling +65 800 616 2269 phone number 0 0 users reported that they have UNsuccessfully reached TomTom International by calling +65 800 616 2269 phone number
    Singapore
    +90 212 356 9707
    +90 212 356 9707
    Click up if you have successfully reached TomTom International by calling +90 212 356 9707 phone number 0 0 users reported that they have successfully reached TomTom International by calling +90 212 356 9707 phone number Click down if you have unsuccessfully reached TomTom International by calling +90 212 356 9707 phone number 0 0 users reported that they have UNsuccessfully reached TomTom International by calling +90 212 356 9707 phone number
    Turkey
    +27 800 980 670
    +27 800 980 670
    Click up if you have successfully reached TomTom International by calling +27 800 980 670 phone number 0 0 users reported that they have successfully reached TomTom International by calling +27 800 980 670 phone number Click down if you have unsuccessfully reached TomTom International by calling +27 800 980 670 phone number 0 0 users reported that they have UNsuccessfully reached TomTom International by calling +27 800 980 670 phone number
    South Africa
    More phone numbers
  3. TomTom International emails
  4. TomTom International address
    De Ruijterkade 154, Amsterdam, 1011AC, Netherlands
  5. TomTom International social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
TomTom International Category
TomTom International is ranked 2 among 7 companies in the GPS and Navigation category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.