Total Cleanse
Reviews and Complaints

The United Staes Secretive Service (last time I heard was a part of the Treasury Department - but who knows now after 9/11) handles credit card fraud, and they do not play around. When they contact a company about your card being used fradulantly, the company knows they are caught, and will correct the error quickly, or face a team of agents with a Court order to seize their (everything) ...

Had always thought their job was just to protect the President, and other elected high ranking government officials, but no, they do credit card fraud too.

Anytime a company has made a mistake on my carf, and Bank of America is not involved to correct with the company or refund my money, I contact my nearest Secret Service Office, and it has been handled successfully every time.

Hope this helps.

carl
bizinfo3324@gmail.com

I TOO HAD A SIMILAR SITUATION WITH THIS COMPANY..i WAS MAILED A BOTTLE OF TOTAL CLEANSE, WHICH i RETURNED UNOPENED, AS i HAD NOT ORDERED THE PRODUCT (2 WEEKS PRIOR TO THE SHIPMENT, $79.00 WAS WITHDRAWN FROM MY BANK ACCOUNT) i TRIED SEVERAL TIMES A DAY FOR 2 WEEKS TO CONTACT THE PHONE NUMBER PROVIDED WITH NO LUCK...e-MAILED THEM DAILY WITH NO RESPONSE, THEN AS LUCK WOULD HAVE IT, ONE PHONE CALL DID GET ANSWERED. i EXPLAINED THAT SITUATION, AND WAS PROMISED MY ACCOUNT WOULD BE CREDITED. 3 WEEKS LATER, NO ACTION. i ENDED UP CLOSING THE BANK ACCOUNT, BECAUSE i HAD A BAD FEELING ABOUT THESE PEOPLE, AND BOY WAS i RIGHT, i JUST GOT AN E-MAIL NOTIFICATION THAT MY NEW SHIPMENT WAS ON ITS WAY. hAVE FUN WITH THAT...tOTAL CLEANSE...YOU NO LONGER HAVE ACCESS TO MY ACCOUNT AND A FRAUD INVESTIGATION HAS BEEN STARTED.

I was hit with this same thing. I did can't through my suppport trial and received a full refund for the Total cleanser but there is another product that we all fell prey which is the 84.33 amount. the number provided is a hoax. This causes you grief. I will still find this company and dispute the charges with my cc company and change my number.

It is unfortunate there are greedy people preying on us but this teaches us to be more careful.

The entire product is a scam. If you notice when you call the number provided all circuits will be busy for the rest of your life. How sad.

I'm in the same seat as you all. How can you cancel when they give you a number that states all circuits are busy every time you call. I ordered a product through the acai noni and recieved other diet products such as Total Cleanse and clear colon. I received confo for a full refund through mysupporttrial for the total cleanse after explaining that I live in hawaii and they don't allow 15 days to cancel and that their product and service is a fraud for providing a fraudulent number and having us to research for more then 5-10 days to find a legit number a ways to contact them. We are prey and they need to be reported as an illegal, greedy practice. I'm still trying to find the legit number for clear colon...I cancelled back in February the acai but these other products are not associated. what a catch. someone is really smart out there and I'm an idiot to fall prey.

I too was a vitim of this scam.. I was hit twice for $83.14, I called the number that showed up on my bank card detail and they cancelled my membership and said they would credit my account back, but couldn't give me an exact date as to when that would happen. I talked with my bank and they told me that because it states on the terms and conditions (the fine print) that they couldn't file a claim against this company but since I have a confirmation number to my cancelling the membership if they charge my card again I then couldn file a claim against them.. try this number [protected]

CANCEL TRIAL OFFER AND ALL OTHER PRODUCTS FROM YOUR COMPANY. DO NOT CHARGE MY BANK CARD!
I HAVE NOTIFIED MY BANK, AND THE FTC. CANCEL IMMEDIATELY. ORDER #1243284! E-MAIL CANCELLATION CONFIRMATION TO lolasnugharbor@yahoo.com!

I sure wish I had read these comments before I too fell into this trap! I was charged 4x because it kept coming up saying that it would not accept my cc, please use another one. I have called all the #'s that have been provided (there have been a few), they all have the same operator, amazingly, they say please wait for an agent to get to you, it's the same girl every single time! What are the odds of that happening? Once you tell her your problem, she's says please hold, and she hangs up on you. I even tried live chatting with someone, the same song & dance as the operator, basically saying they don't have my order and cannot help me. However, she said she couldn't give me a phone # for support unless I had and ID #, which of course I didn't, because I never got any confirmation that the order was placed except my Credit Card. I have contacted my Credit Card company, and the charges have been pending for 5 days already, but said it can take up to 10 days for a charge to be pending, however it is unusual. After the 10 days, the charges will disappear, but my fear is that whoever this company is, still has my information, and I plan on making sure they don't get it again. I have a friend who advised that I contact FTC.gov (Federal trading Company) to send in a complaint. I think everyone here should do the same...let's get these creeps before they sucker others into their trap!

Just another customer with the same exact problem. Ordered the trial of Achi Berri and Total Body Cleanse and immediatley cancelled both upon receipt of the trial. I've since been hit by the Total Body Cleanse for $78.84 even though they said they were unable to bill my credit card. Of course the 888 number on my credit card was able to bill my credit card. The funny thing is that I give my same information to both operators at both 888 numbers and one finds the charge and the other says they were unable to charge. How do they both know about Oder Number : 719732? You know they are sitting right next to each other grinning from ear to ear.

Sorry, that phone number listed above is the phone number for the Acai Berry people, for the Total cleanse I used this toll free number and received both an e-mail confirming my cancellation of the membership and a cancelation number. I called [protected]. After reading all the complaints about this product I refused delivery of this product within the 14 day free trial period.

I called this phone number and received acknowledgement that I was returning the product to them, the toll free number is [protected]. You will need to be patient and wait for an operator. But you can get a mailing address to return the product and you can always take the product to your local post office and 'refuse' delivery. Just write down the tracking numbers for all the shipments that you do this with.

THE same has happen to me I order the trial size, and they charge me 5.95, then they charge 78.44
and another charge of 87.33. I called them several times and they said they would issue a refund. 01-09-09 they
refunded the 78.44, i called about the 87.33 they have no know record of that . One number I called said that Total cleanse was not the same company as Easy Body Cleanse that's who stole my 87.33. I don't know what to do I put a complaint to the BBB in FL. I have not heard from them. I d have at least to of the calls I made on tape.

My number is [protected] call please if you can help me
E-mail address is debbiejbrown000@att.net

Debbie J. Brown

HELP...Never got yhe trial, now sending me 30 day supplies every two days, called my credit card people and it is under investigation...Have no idea how to stop this as no phone number ever works... Can I send all this stuff to that florida address and get them to stop and refund my card?

I have unsuccessfully attempted since Octber to stop deliveries and charges... my credit card company has started dispute procedures but I cannot get a phone number that is not always busy in order to discontinue. So they continue to charge me and I continue to return and dispute... on and on and on.

HELP! How can I get out of this. The product does not work and I cannot cancel! Does anyone out there know how I can get them to stop charging my account, short of closing my account? Do you have an e-mail or address to mail a letter requesting cancellation. Help!

http://www.pureacaiberrypro.com/1002178/images/footer/terms.html

READ ALL THEIR DISCLAIMERS and go way to the bottom!

Ok, I just pulled my online Credit card account again. The pending I had earlier was for ONE acai charge and ONE total cleanse charge and the TWO one dollar pings. They doubled it. I will copy and paste. 01/27/2009 pending EASYBODYDETOXONLINE $5.95
01/27/2009 pending MY ACAI OFFER $4.99
01/27/2009 pending EASYBODYDETOXONLINE $5.95
01/27/2009 pending MY ACAI OFFER $4.99
01/30/2009 pending UMG*SERVICES $1.00
01/30/2009 pending UMG*SERVICES $1.00

This is so unbelievable!

Adding to my previous comment. I called the acai company back and spoke with a man named Peter from INDIA. He said he canceled my account but I have to send the product back..but, I opened the darn thing! This is crap..anyways.. how do I know they canceled it and how do I know they will receive my product back AND...why should I have to pay to SHIP it back when I was supposed to get a trial? They give you a bottle for 30 days but it is only supposed to be for 14 days and you are supposed to take the 14 days and if you don't like it return the rest..that is BULL! It is a big bait and switch bunch of BS! I have not received the total cleanse yet.. Oh gee I can't wait. Also, if you look on the bottle of the ACAI there is an * asterisk on the 2500 mg of acai and on the side of the label there is a disclaimer basically saying it is not approved and it might not be ACAI? WTF are we taking? I am still ticked about them PINGING my Credit Card for TWO 1dollar charges while I was on the phone with them. I brought that to Peter's attention and he said was not our company..blah blah blah blah all a bunch of BOLOGNA! BTW if you return the product you have to put their SPECIAL cancellation code on the envelope..and guess what it is...YOUR ORDER NUMBER with an RM before it. That proves you canceled it so they say...SCAM SCAM SCAM.. if you just ordered this report your CC LOST Or CANCEL it.. and GOD help you if you used your DEBIT BANK CARD!

I ordered the acai and total cleanse. I ordered it a few days ago and received the acai today. I called to cancel and he told me I could not cancel and tried to offer it to me for 20 a bottle etc. I told him I WANTED to cancel and he said I could not cancel until FEB 10.m 2009. I found this site and felt REAL STUPID for falling for this scam. I figured it was a scam after the fact when I read some advertisement of HOLLY MILLER bradenton Florida. I took the end of the url off and there was another HOLLY MILLER from Bradenton florida boasting the white tea..same story..blah blah blah. RACHAEL RAY and OPRAH should also file a LAW SUIT for their name being used in this horrendous scam! After I got of the phone I went online to my CC account. I was PINGED 2 $1.00 charges TODAY. They must of done it when I was on the phone.. It said UMB. I reported my CC as LOST immediately online! Then I called my CC to tell the the story and she said KEEP it as lost they cannot charge anymore. I used a CC that was maxed out for this reason. I figured they couldn't take money out they could not get. NOW, what do I do regarding the CANCELLATION? I went to the website it says I do not have any orders out to cancel and they would not let me cancel on the phone.. JUST SAY FORGET IT? Are they going to try to bill me? This has to be stopped! WARNING...BUYER BEWARE!

These stories are all too familiar... I as well ordered these great products..or so i thought. I have been able to reach the company(s) w/the number displayed with the charge n my creditcard Yes, after a long hold time I got somebody who claims there is no record of these charges taking place. As i explained to this operator that i was looking at the charges on my online banking account she proceeded to tell me otherwise and than hung up on me! Customer service my a**! I did contact my bank and reported the disputes and they advised me to go to www.myorderhelp.com. I was advised that this site was the only way people were getting the accounts canceled

I sort of fell for the acai berry scam a few months ago. Same deal, fine print signs you up for all kinds of pricey "special offers" and then the 15 day "cancel or we'll bill your card" thing.

Too bad for them I only use a pre-paid debit card when shopping online and only put money on the card when I intend to use it. I cancelled the acai within the 15 days (after being on hold for 25 minutes) but didn't even bother with the "special offers". They pinged my card - which had a grand total of $3 on it at the time - and got NOTHING.

I hope trying to get money from my card cost them a merchant's fee!

Anyone who orders anything online or by phone might find the pre-paid debit cards or the new "single use" pre-paid cards worth looking into.

NEWEST UPDATE- I am happy to report that, after 5 weeks, my credit card was finally refunded yesterday.

My advice is to be persistent because I am convinced that this company makes the return and refund process so difficult and daunting that they are hoping that their unsatisfied customers will simply give up. DON'T GIVE UP! Be persistent. It may take more than one phone call. They give you the run around. I was told in December that it would take 10-12 business days (which is BS nowadays with electronic banking)to refund my credit card. After 22 business days had passed, I called again and the operator was sarcastic, asking me how did they know if my shipment had been received? I knew it had because I'd sent it priority mail, which is traceable.

My further advice is, be persistent, be firm, but not angry. Anger will get you nowhere. I simply told this woman that I'd checked USPS site and I knew the package had been delivered on December 12th. I told her it's been more than a month and I want my money back. She finally agreed to refund my credit card and told me my card would be refunded within 3 business days(what happened to 10-12 business days?). On the 3rd business day, I got it. I am frankly surprised. If I hadn't gotten it by Monday, I would've filed a complaint with the Better Business Bureau. You can do this online on their website.

Be calm when talking to these agents. They are supposed to give you their name and their agent number when you talk to them. Write all this down, together with the date and time of your call. Keep all your paperwork handy so that you'll have everything you need to proove your case.

This company makes money off unsuspecting people who don't read the fine print of their terms. Then, they make it more difficult to get your money refunded even if you manage to cancel. At $84.95, I wasn't going to let it go.

Their number is [protected]. Keep calling until you reach them. You may be on hold for several minutes. I have had more luck calling them first thing in the morning.

UPDATE- It's been a month since I sent the Acai-aSlim back and I am still waiting for my credit card to be refunded. I called again today, and the woman I talked to tried to make it harder for me to get my refund. She said, "I need the tracking number from the Post Office." I told her I HAD the number, but she wasn't getting it, and I had already had it traced and they received the package back on December 12th. I then told her it's been much more than the 10-12 business days they claimed would be needed to refund. I flat out told her I want my refund and I want it NOW! I told her if it's not refunded this week, I will file a complaint with the BBB. She then said that she'd refund my credit card, but that it would take 3-5 business days. I told her they have already had 20 business days, and why has this not been done? I am really not trusting in anything these people say. I requested a confirmation number from her for the refund I am supposedly getting. She said I didn't need a confirmation number, and I said yes I do. She gave it to me. I'll update whether or not my cc is refunded. I am not holding my breath.

For all of you out there that have been and are being scamed by Total Cleanse and Acai Berry & UMG and any others: Take the time and file a complaint with Better Business Bureau, Federal Trade Commission AND file a fraud report with your bank or credit card. Banks especially look very closesly at fraudulent charges.
Most important - close your bank card if you have used a credit card or debit/credit check card. Your bank can close the card down and leave your checking account alone. BUT, if you have given them your checking account #, close it immediately. Regions Bank was very understanding and helpful to me.
It was my own stupidity on Total Cleanse and Acai Berry. I do not know how the UMG (internet company) charges came about.
And if those three weren't bad enough, AT&T allowed charges on my phone bill for a company called OAN Services.
There are all sorts of scams out there. I have learned the hard way and I will never shop from an untrusted/unknown source on the internet again.
But you must do your part and file complaints or these companies will continue to get richer by scamming others.
Fortunately with enough ###, all monies have been refunded to me.
Good luck. Tennessee Girl

I to fell pray to this scam, I had to call my credit card co to cancel total cleanse.This product is a rip and Acai slim is too .It's almost impossible to get a hold of these company's and I still get no answer from total cleanse.They have a disconnected no.
So beware, your better off going to a health store.

Buying samples/free trials off the internet or television is the worst thing you could ever do. Companies like Wu-Yi Tea, Fit Factory, Acai Berry, Natural Cures, Online Health, etc, etc will all give you the same story "free-trial with a 14-day cancellation period" Problem is, most of the time you won't receive your "free" trial until AFTER the 14-day period has expired, which means you're automatically renewed for their monthly fee. Also these companies will sign you up for 1, 2 sometimes 3 more sites/products without telling you. Unfortunately, this information IS available on the merchant's website, usually buried in the fine print somewhere. Because of this, it is 100% legal for them to charge your account every single month under a variety of different merchant names. Charges that come associated with free trials are pricelimbo.com, web access, membership fees (usually with Wu-Yi Tea) and a variety of others. If you've paid for this with your credit card, you can dispute the transactions with your bank. The only thing is, you HAVE TO CANCEL with ALL the companies in order to be successful with your dispute. If you don't have phone numbers for the companies, your bank should be able to provide you with some. Otherwise, send emails, find a mailing address and send a registered letter, anything and everything you can think of. And keep copies of everything you do/send. Also, if these companies are still sending you any merchandise (the original company you ordered the sample from), you HAVE to send it back through registered mail so you can have a tracking number and postal receipt - otherwise, the company will simply claim they never received it, and you won't have any proof that it was sent. The worst part of these scams is what they're doing is completely legal (charging without your knowledge, charging under different company names, adding on additional services, etc, etc) so protect yourself. Bottom line: don't EVER order a "free" sample unless you're willing to put a lot of effort into canceling it. If something actually works, it'll be available in stores soon enough.

Hello Fellow People,
I am another that got screwed from this company. I never even asked for this. I still don't know what the product is or looks like. I did get 1 repayment back from the company after 1 month of calling every day. I have 2 more charges I am trying to get credit for. My best advice is dont even speak to the lower level reps. I demand a sup every time I call.

I just got off the phone with some guy who wouldnt give me his name because of " his right to the 5th ammendment" ... i have been dealing with this crap since november 3, 2008.. I finally just told him that if mymoney ws not deposited then i was going to take legal action. I actually looked up a lawyers name in the yellow pages and just told the guy that was my lawyers name. (absolutly not true) but he told me it had gone back into my account as of 20 min ago... hmmm so if monday its not deposited by noon time i really am gonna take legal action. this is the worst...

I ordered the acai berry first. It was a trial offer. I never received it; but, my account was charged. Then, I received a month's supply. When I called, they said to return it and call back with the delivery confirmation number and I would receive a refund. I shipped it back by USPS priority mail and called back and gave them the delivery confirmation number. That was 11/18/08 and I have not received a refund. I also ordered a trial offer of Total Body Cleanse. I didn't receive the trial offer; but, received a month's supply. My credit card was charged. I tried to call the toll free number; but, it was disconnected. So, I had no way to contact anyone. Then, on 12/19/08, I received an email that my order was being shipped and my credit card was charged again. I tried to call the number and was put on hold forever. There was a web address on the bottom of the email. I went to that page and chatted with a representative and got nowhere. The order arrived and I, again, went to the web page and chatted with a representative. I was given a return number and address to return it for a refund. I returned it by USPS priority mail with a delivery confirmation number. I have not received a refund.

I have never ordered anything like this before and never will again. I feel so stupid for falling for these scams! I am out a total of almost $300.00. I felt like I was caught in a rut and couldn't stop the charges. So, I cancelled the card. When I explained what happened, they said I could file a protest. I did and we'll see what happens. At least they can't charge me for anymore Acai Berry, Total Body Cleanse or whatever they want to use my credit card for.

This is a two part "scam" in the fine print of an Acia Berry free trail.

Beware of the little adverts on the side bar in facebook and other social networking sites. The ones that talk about Oprah's amazing Diet or Rachel Rays, or Dr G's. They take you to a "personal" testimonial site where someone goes on and on about losing weight with Acia Berry and colon cleanse. I have researched colon cleansing and it is complete crap. Acia Berry is however very high in anti-oxidants and I did end up ordering the Acia Berry for $1 shipping and handling from www.extremeaciaberry.com (this is not a valid address though it was given to me by costumer service) which the other sites direct you to. In the terms and conditions which I of course neglected to read I agreed that I had 14 days from the date of purchase, not arrival of the product, to cancel or I would automatically be enrolled for monthly shipments for 89.31 a pop. YEAH! So I have called and canceled my "membership". I was told that once I received the monthly shipment I could return it to the return address listed on the package to receive a full refund. I provided costumer service with a tracking number for the package and was given a confirmation number for a refund, that as of yet has not been credited back to my account. Here is the best contact number, [protected]. Another person that also posted about this mentioned that they spoke to a supervisor David Miranda and his employee number is 797630. He may be able to help you get a refund with out having to return the product.

The second part of this is that when you agreed to the terms and conditions for the diet supplement you also agreed to a trail membership to a fitness website fit-fac.com. You have 7 days from the original trial order to cancel this membership or you will be charged 29.95 for a monthly membership. The website fit-fac.com listed this number [protected] for customer service complaint. Unfortunately I missed the first monthly charge on my card and didn't catch it till the second month. I called and they gave me a courtesy refund of a month. I didn't feel like fighting about it so all said and done assuming I get the two refunds I will still be out 30 bucks. An expensive and irritating lesson.

I hope this helps anyone else that gets duped by this.

Hello, I am sooooo upset and hope I can use this site to vent and get some guidance from all of you since you are in the same boat. I keep getting money taken from my account when I don’t have a membership through the company’s Total Cleanse & Acai Berry. I cancelled them both as soon as I saw the first charges. I am so upset! My account has been overdrawn 2 times..how can they keep doing this.? Money is tight for everyone right now and it's just being taken from us.

I am sharing my log of what has happened to me, I’m keeping tons of notes!
11/10-ordered my trial of Total Cleanse and Acai Berry, never got trial!
11/18-charged $89.31 (under the name "14 Slimtabs")
11/18-cancelled my subscription (didn’t even know I had one) and supposed to receive my refund 7-10 business days.
12/4-called, STILL NO REFUND, the rep told me I would get it in a few days
12/8-CHARGED AGAIN for $78.84 TCLEANSE
12/15- called, STILL NO REFUND, the rep said it is in process and wait 72 hrs.
12/19-called, STILL NO REFUND, it has been 1 month! The rep said, yet again, my refund is in route through corporate office and to call back at the beginning of next week if I dont see the money in my account.
12/21-I HAVE BEEN CHARGED AGAIN $84.79

Cliffnotes version (lol): I have been charged 2 times for the Total Cleanse and still waiting on my first refund. I tell them every time I call that I cancelled the subscription and they say they see that in the system..BUT WHY AM I STILL GETTING CHARGED? I have gotten charged AGAIN a few days after my last conversation about getting my first refund..this is just horrible.
Does anyone notice that these companies are all listed under a different name on your bank statements?
Is there any action that can be taken against them?
Thanks for reading and allowing me to vent! I will keep you all posed on the outcome and I will continue to read your postings as I find them helpful.

Happy Holidays,
Kelly

I too have been a victim of this scam. It has been 2 monthes of phone conversations and BS from the people at the call center telling me that thei are no supervisors available. They also are not able to give the phone number of their corporate office. I have never worked for a company where the employees couldn't give out or didn't have the phone number to corporate office. For them to call themselves customer service is a total lie...there has been NO service at all just a bunch of BS, and still i have not gotten my refund. I am going to try this David Miranda approach.

Ok guy, I got a hold of a supervisior, I let him have it and I got my refund his name was David Miranda and his employee number is 797630, I even told him about the website number that is not working and he said that that number has been gone for a while, he said he will be willing to talk to yall so you can get your money back the number is [protected] and ask for him. he was an @ss at first but once i told him i would lawyer up he started to talk and we were calm, I got both of my refunds back well he game me number saying it was a full refund. Plus I read him everyone complains on here and main when he read Barbara Nelson post he was trying to fix things so there is the number and everything I got.
Thank you guys for posting and had it not been for this then I dont think I would not have gotten my money back. So thank you for posting and I hoped that I have helpped yall get your money back.

You better believe that this is a SCAM.
This outfit (2enhancemybody) has several "companies" distributing the same items and debiting under different names. I received an unauthorized debit (89.31) for a product that I never received or ordered. When I called customer service, they said the supervisor was driving in his car and couldn't be reached. Then they abuptly hung up on me. I called this company for many days and was put on hold for over 45 minutes ea time, with an announcement "due to heavy calling, we are unable to take your call right now".
I intend to get my money back, will file a formal internet complaint and turn it over to my attorney for FRAUD.
Please spread the word...there are at least 3 companies connected with this SCAM. BEWARE OF : TOTAL CLEASE. ENHANCE MY BODY, BEST PURE CLEANSE. FIT-FAC.
ALL OF THESE COMPANIES ARE DEBITING FOR THE SAME ITEMS.

The corporate/fulfillment office address for Extreme Acai Berry is: 4650 SW 51st Street, Suite 711, Davie, Florida 33314
The call center is in an undisclosed area in Utah.

The "customer service" department fought me about the unauthorized charges, and told me "the trouble with you people is that you don't read the fine print". " all of the sister companies are listed" . I guess that means that they are all going to debit with any account information that you give. THIS IS TRUELY A SCAM.

Anyone who would like to join me in a class action suit for unlawful practices, please contact me on this post and I will add you to the list of irate customers for this purpose.
Barbara Nelson

I was dooped as well! I was outraged at all the ridiculous charges they made to my card, but then again i should have read the user agreement. =( Little did i know i would be sign up for that stupid "FIT-FACTORY" and charged another, surprise, 89.31. They also charged me for fit-factory. I immediately called [protected] and asked as kindly as I could to please CANCEL my subscription to acaii berry cleanse slash colon cleanse, which the pills are crapola anyways! I finally had to tell them that I am pregnant and cannot take acaii berry for him to quit harrassing me to keep trying their product! It does zilch for dieting. So we will see if they, in fact, cancelled by subscription.

ME too! I realized something like this might happen so I called right away after making the purchase of the Acaii berry . . . they assured me that I would not receive the unwanted membership and would not be charged any additional $ . . . then, there it was on my credit card bill along with the enhance my body charge. Visa has temporarily removed the charges from my account and will investigate the charges. I conversed with an online contact at Fit Factory which resulted in promising a service rep would be contacting me within 24 - 36 hrs. I will never respond to an internet ad again . . . this one was using the Oprah show as a come on. I wonder if Oprah knows that her name is being used for a SCAM ! Calling to cancel right away did not do any good !

Report your credit card lost or stolen to stop any new charges then try to get refunds. Refunds will post to a closed credit card account. Also, challenge any charges with your credit card company.

Legally, these scammers are on fairly solid ground since these charges are listed in the web site's terms and conditions. Sure it's trickery but it's fairly legal trickery. Always be careful about giving your credit card out to some stranger on the internet. A lot of these scammers are Phillipines or located outside the US so you can't touch them. Credit card processors are also almost always outside the US.

I did the same thing and I was able to get my money back from the Fit Factory. The fraud department from my bank called me about the 89.31 charge and I told them I didn't authorize so they stopped the payment. I didn't even know the charge was comming because they didn't send me a conformation number through e-mail or anything. I had not even got the product and they tried to charge me. When I called I actually got through and they guy got rude and said that it said 14 days after ordering the product you would get charged and that it was my fault for not reading it correctly. If I get another bottle I am sending it back and I am going to get a new credit card.

Thanks so much this helped me alot! xxx

The numbers to reach fit-fac.com is [protected] and to reach MY VIP FIT is [protected]. Hope this helps.

I ordered Acai Berry through website www.vitalitymagazine.com . Website states that you have to pay only $ 3.95 for shipping charges. But I saw my credit card aer a few days being charged for $29.95 and $89.31 from 2 different companies. When I called one company said it was 7 days trail period and you automatically get charged after that for more items. One company, fit-fac.com said they will refund money back but other company nobody picks up the phone and music is always being played in the background. I had to cancell my credit card number and get another one for not being charged again. Its a total fraud being held on a big level.

Oh my goodness! I do not feel like such an idiot. How do these people sleep at night? Do they have children Telling them, "oh, honey its ok to lie and cheat people"? I have made countless attempts and tried as I have for the past month to get a hold of these scums to no avail. There must be something we all can do, as one - and put a stop to this.

THANK YOU TO "FAIRGAME" for the information you provided. You, definitely did your home; work, job! As many of you, these people litterally took our money and ran. This also proves that many of the websites anyone visited are providing advertisement for these sonofa[censored]es, once again, its all about the damn money. I do pray that these people will get their dues, may it be in this life time or the next, carma comes in many shapes and forms.
LET US ALL WORK TOGETHER AND SEND IN COMPLAINTS, REFPORT THIS COMPANY TO OUR CITY, STATE AND FEDERAL GOVERNMENT. DEMAND SATISFICATION, CHARGEBACKS, REFUND.

NCL NATIONAL FRAUD CENTER
1701 K Street, NW, Suite 1200
Washington, DC 20006
Hot Line: [protected]

Federal Trade Commission, Bureau of Consumer Protection
600 Pennsylvania Avenue, NW
Washington, DC 20580
[protected]

FBI Headquarters in Washington, D.C.
Call [protected]
Federal Bureau of Investigation
J. Edgar Hoover Building
935 Pennsylvania Avenue, NW
Washington, D.C. [protected]

I have to agree with the above. I have tried calling the toll free number and it does not work at all. SCAM, SCAM, SCAM. I am trying to cancel end of story. I have tried the live chat and sat there and sat there. I called the [protected] and am still waiting. trying the live chat thing again as well.

I had problems getting in contact to cancel my order as well but I finally got through and I told them what it was saying and cancelled my order and i was only charged shipping. I did have to call because I hadn't received my order as well but I got it a couple of days later.

I think your product is a scam. When I ordered total cleanse and got to the bottom of the order to check out it stated a sum of 79.95 was going to be automatiaclly charged to my credit card each month. I did not want this to happen. THERE WAS NO WHERE TO CANCEL THE ORDER. Why would anyone want this charge when you do not even know if the product works. I received my order and immediately tried calling to cancel the charge that was going to be added to my credit card. I called and called and could not get through. I then got on the internet and came across all these complaints the same as mine. I then read if I didn't like the product I had to return it within 15 days of the postmark. What happened to the FREE months supply? I also had to get a authorization # to return the product plus insure the product. I am not spending my time and money on a product that you can not even stand behind. I am actually afraid to take the product after this kind of treatment. Therefore I have cancelled my credit card. anyway how can I return the product when you can not even get through on the phone # that is listed to get an authorization #. Fed up with your poor business management.

I called this number [protected] and was able to cancel my order. It took me about 30 min for someone to answer but I did get it cancelled.

This company is a total scam! Of course, the number does not work, and in 5 days I have been charged over $150.00 for product that have not received! I'm at a loss here. When I called my bank to dispute the charge, they told me to wait 30 days. This is so frustrating! If anyone figures out how to get our money back, any info would be greatly appreciated!

I ordered my free trial of total cleanse on Nov 15th. I have been calling since monday trying to get through just to be put on hold for a long period of time and then hung up on before anyone answered me. I have sent two emails so far and have yet to recieve a confirmation on my cancelation. I contacted my bank to let them know what was going on and they told me to keep a record of my call times and my emails so that if they charge my account they will they will be able to file a fraud complaint and refund my money. I didn't even get this stuff until saturday and it doesnt do at all what it says it will so don't even try it. Its crap. Here is the actual terms and conditions on the website:

Terms and Conditions

Our terms and conditions apply to all transactions throughout our website and are set out below. Please read through these carefully before placing your order and print a copy for future reference. Please also read our Privacy Policy section, which forms part of the Terms and Conditions, regarding personal information provided by you. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions.

For questions regarding terms please contact us at [protected], chat live with a customer service representative or send an email to support@sflnutrition.com.

Health Disclaimer
Any statements on this site or any materials or supplements distributed or sold by www.total-cleanse.com have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease. If you are pregnant, nursing, or taking medication we suggest consulting with a physician before using any of our products.

Trial Terms and Conditions
The 15 day Free Trial offer is designed to display the quality and effectiveness of the Total Cleanse product. This gives you the opportunity to try this remarkable program for FREE (just pay shipping and handling) so you can come to a decision for yourself if this is the right product for you.

Upon ordering, you agree to pay the shipping and handling fees for the free trial bottle. You'll have 15 days from the date of your order ships to evaluate the product and see the results for yourself. If you enjoy the formula, simply do nothing. You will be billed the super low price of $78.84 at the end of your 15-day trial period.

15 DAY TRIAL PERIOD INCLUDES SHIPPING AND TRANSIT TIME

You are not obligated to purchase after you receive your free trial bottle and you may cancel anytime by calling [protected], chat live with a customer service representative or send an email to support@sflnutrition.com Monday thru Friday 9AM-6PM Eastern Standard Time within the 15 day cancellation period. Even if you decide to cancel, please keep the FREE bottle as our gift to you. You will never be billed.

Unless you call to cancel, you'll continue to get a fresh one-month supply of Total Cleanse every 30 days for the low price of $78.84 plus $5.95 shipping and handling for a total of $84.79. You can cancel anytime.

Total Cleanse Return Policy
We have a 15-day satisfaction guarantee return policy on all shipments.

Returns
If you are unsatisfied with our product, you may return the unused portion 15 days from the date that the product was originally shipped to you for a refund according to the following terms. To obtain a refund, your return must be postmarked 15 days from the date that the product was originally shipped to you. All returns are subject to a 30% administrative handling and restocking fee. We do not refund or credit shipping charges for any monthly shipments. Please note, the following terms apply for all returned items:

To return a product for an exchange or refund you will need to obtain a Return Merchandize Authorization (RMA) number by contacting the billing department at [protected], chat live with a customer service representative or send an email to support@sflnutrition.com.

An RMA number can ONLY be obtained by contacting the billing department at [protected], chat live with a customer service representative or send an email to support@sflnutrition.com.

Please Note:
We cannot process or refund packages marked "Return to Sender."
Refunds will be issued to the same credit card that was charged when ordering the product.
To ensure a refund is processed for you, please send returns to the address provided along with your RMA number. The RMA number must be clearly written on the package that you are sending back. Our shipping department is NOT allowed to accept any packages without an RMA number.
Returned products must be sent to the following address:

Total Cleanse Shipping Department
127 NW 13th Sreet, Suite #4
Boca Raton, FL 33432

We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery.

After the shipping department receives your return, it generally takes 2 business days or sooner to process your refund. Once a return is processed, it usually takes 3-5 business days for this return to be posted to your account, depending on your financial institution.

Ok but here is the thing they say something different at the bottom of the page for trial. It actually says their to send the unused portion back for a refund. So which is it do you keep it or send it back? I am totally peeved with this company. I ordered this in conjuction with Acaiberry500 ( which I havnt recieved yet) At least when I called customer service about my Acai Berry order I got someone to help me instead of ignore me or avoid me like the plague. Buyer Beware. This is just another scam and all you'll get for your free trial is a headache.. I'm gonna try that number left by Rhi in the morning. Hopefully that will help.
Best of luck everyone..

Shipping Terms
The standard ground mail service is shipped via the United States Postal Service First Class Mail. With our Expedited Shipping Option (if available), we will make your shipment our priority and ship these packages out the same day for all orders placed before 1PM EST and the next day for all orders placed after 2PM EST (packages will arrive within 1-4 business days). Please be advised that shipments are not sent out on Saturdays, Sundays, or any Holidays. We do not guarantee arrival dates or times. We do not refund or credit shipping charges for any monthly shipments.

I too am infuriated about this! The only thing I could think to do is call my bank since I used my debit card to pay for this crap. So, try this nunber [protected]. It's the number that thay my bank had for the debit transaction. I just called and it's EST so they were closed. However, I will be calling first thing in the morning. Good luck!

Try going through www.whiteteaacai.com. There is a live chat link at the bottom. They just helped my cancel my free trial order and refund my S&H fee as I never received the item. Well, I won't hold my breath yet. I need to wait 24-48 hours to get my cancellation email confirmation. Hope this helps. Good Luck from Hawaii.

I contacted the [protected] customer service number provided on the Total Clense website and it gives a recording that it is not an assigned number. How can I cancel the renewing monthly charge? Very upset with this company!

After trying to get through to them for two weeks and getting disconnected after one ring I finally got a different phone # with the 2nd charge to my account within 6 days. try this #[protected]. They say it was cancelled, we will see.

What a MESS! When I received the product I called the number on the paper to cancel and the guy I talked to gave me the number for the Acai Berry stuff as well...that was the first week in November. I just looked at my bank statment yesterday Nov 25th and was charged 78+ for the total cleanse stuff...WHAT THE H@#!. After looking online and calling about 6 different phone numbers I did get ahold of someone at [protected] (its some global pharmacy place) and they told me they would put in a request to refund my card...we will see! I needed my order number as well...

I wish everyone good luch!

the 800 number is no longer in service, how did you get that number to cancel?

Call [protected], got through this morning & was able to get order cancelled & credit card refunded. Good Luck!

I've tried calling the [protected] number but I keep getting the message that it has not been assigned. I tried the 1-800 number you posted but I keep getting disconnected. I'm trying to cancel this order but I don't know what else to do.

I called the credit card people and they transfered everything over to new account and then I have to call the billing department and tell them about it and dispute it and they will take care of it and you will not have to pay.

oh i had the same thing happen to me. her is a strand of e-mail that was sent to the company.

From: Darcy
To: customerservice@nubodi.com
Sent: Tuesday, November 25, 2008 7:26 PM
Subject: refund... very upset customer... bad customer service

hello my name is Darcy XXXXXXX. XXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
I ordered your myeztrim product for a free trial for only shipping of $3 something. and had attempted 2 times to call your company when I was off of work or on a break. I waited 10 min and hung up the phone waiting for a customer service provider. today I have received your product and have trough it away because I did not want to use ur product and have decided I didn't want to risk putting this into my body. I have called customer service and have gotten employee
XXXXX XXXXXX
she told me that she could not help me because I have through away the product I was on the phone with this lady debating about how was it my responsibility when I have tried to contact the company before the product come to fix this problem. After a while I felt that she has gotten frustrated and I could tell through her voice. I do not appreciate being talked over but this employee and had told many times not to talk over me... I did keep my calm and did not curse at this lady and did not yell at this lady.
after you could tell that she was frustrated she proceeded to me to just LIE to the COMPANY in an e-mail and tell them that I had not received this product and that I would like my money back. then I was curious why she couldn't refund me at that point because no matter what way you looked at it there was going to be a lie. I do not feel that I should lie to any that is why I told the lady what had happened. Therefore all I am asking is that I need to receive my $89.31 back in my account. because I have 10 day to report to my company with this dispute or I can cancel this disputed with my credit card company with in these 10 days. I would like to know by phone at XXXXXXXXXXXX from 3:30pm to 5:00 between wed 11-26 to fri 11-28 because I have work off at these times. if u let me know I will then be able to make a decision if to follow through this dispute or to cancel this dispute.
thank you
Darcy XXXXXXX

(i went down stairs and found the product next to the trash can and sent this e-mail)

On Tue, Nov 25, 2008 at 8:55 PM, Darcy wrote:
I have sent an e-mail earlier about a refund... I found the product and I am sending it back on 11-26-08 it is open. Darcy XXXXXXX

(then i got this e-mail in return)

From: Customer Service
To: Darcy
Sent: Wednesday, November 26, 2008 3:29 PM
Subject: Re: refund... very upset customer... bad customer service

Ms. XXXXXXX,

I have listened to the recording of your phone call and I find it not necessary to reprimand our customer service agent. The moment she referred you to email our corporate email address there was an immediate misunderstanding as she did incorrectly word what she was asking you to do. Unfortunately at that moment when she was also explaining the ACTUAL necessary steps to request a refund you spoke over her. You weren't lied to, from the very beginning there was a failure to understand on both ends.
Our representative handled your concerns appropriately and as trained to do as you agreed to the terms and conditions of your order. I pulled our records, our hold times have not exceeded 10 minutes and especially not the 20 that you claim. Our hours of operation are 6am to 9pm MST which is what we do to cover schedules across the nation.
You were not asked to lie to the company, that was the interpretation you insisted on hanging onto throughout the duration of the call. I do not appreciate how you insulted my agent by calling her a stupid person.

According to the call, you said the product sent to you is at the dump...

Nonetheless, your account has been refunded.

(and sent this in return)

Thank you for the return of the money. But overall I am not happy with the service I have received and I am not happy with you saying that I called Mary stupid. If you re-listen to the recording, I did not call Mary stupid I stated that she had inferred that I was stupid. I was not in anyway trying to harm this lady's career, but I did want it to be known that I felt as if I was told to lie to the company. I am sorry that you have not decided to listen to the concerns of your customers. Therefore I feel that this was not handled appropriately in any way at all. I am not happy with this company in any way shape or form. Furthermore if you would take the time to look online at other upset customers concerns that have been posted over the internet your company might find it fit to change how you treat individuals. in addition, this e-mail you have sent me would have been fine if you would have left out "I do not appreciate how you insulted my agent by calling her a stupid person." As i had stated i did not call her stupid. And if XXXX feels that i did call her stupid i will write an e-mail of apology to this lady.

Darcy XXXXXXX

You know the main reason that i am mad is the customer service... i feel that this company needs to get their customer service fixed. i do not think we need additude when we get our money taken from us. And i did send an e-mail to Oprah

II have fallen for this scam as well! I saw that I was charged 29.95 for the fit factory. I called the acai berry people and complained on why I was charged if I was still on the 21 day trial period. I got reimbursed and cancelled for that subscription. I was smart and printed the whole order when I did order it. I looked thru it and founfd out that there will be another charge of 8.51 for price limbo. I called back and cancelled that. While on the phone, i did mention that I have not received my products and that the trial period was almost over. They wanted to extend my trial period for another month. I agreed to it, but just for the acai berry. They were nice and gave me confirmation numbers for everything. I mentioned total Cleanse and they gave me a number for total cleanse. They said I had to call them for questions and concerns. I called the number and it sounded as if it was busy and hung up. I tried again and same deal. By this time I logged on the internet and found this page on how it was all a scam. I freaked! I called acai berry people back and told them that I wanted to cancel ALL of it including Total Cleanse. I got it all canceled but once again I was told to call Total Cleanse directly to cancel with them. i did say that it was a bogus number and it would be best if they gave me a correct number. I got [protected] from the csr. I called and sure enough it worked. i got my whole order cancelled and left a good note that if I see any charges on my account from them, that they will hearing from my lawyer. I got a confirmation number as well. Good luck and Thanks for the heads up!

Total cleanse has also ripped me off. We have tried to contact them, but the phone # is not a working number. So we have turned to our bank for help because this is a scam. Our bank is trying to help find out who this is and what they can do to stop it. Total Cleanse has charged our credit card 3 times in 10 days so if you ordered this product watch your account.

It happened to me too. How did you get your complaint resolved? I'm still trying to figure it out. Thanks

Some of them are not here in the States, they are from different Countries.. they also don't have the same penalties We face

If they are here, they use a bogus address with a bogus product and move from State to State so they don't get caught.

They got me, too - charged j~$160.00 within two days to my account - I filed a claim with my bank and they've posted the money back while they investigate. Canceled my card and they are sending a new one. How are these people not in jail with all the info on them?

Hope this helps,

I ordered all three of the "miracle (if used together) weight loss products" which are the following:

1. Acai Berry Edge
2. Power Flush 500
3. Wu-Yi Tea

I read about and ordered these products through the following webside:
http://emmasweightlosssuccess.com/weight-loss/1?t202id=741&t202kw=

I got them in the mail and today I called and successfully cancelled my trial period offers. The following phone numbers are where I got ahold of the customer service reps for all three products:

1. Acai Berry Edge: 1.800.595.4670
-I spoke with a woman named Torri & she gave me a cancellation code to put on my products and send back.

2. Power Flush 500: 1.866.211.5887
-I spoke with a woman named Gladyl & she just gave me a cancellation code.

3. Wu-Yi Tea: 1.866.449.5567
-I spoke with a woman named Karen & she just gave me a cancellation code which was also the same as my order # so we'll see if this one works or not.

Good Luck!

I'm not sure if you have been successful reaching Total Cleanse yet but I was able to get through with another phone # provided on my credit card statement. Beware though it states that it's a child support agency when you call it and the person who answers the phone won't explain why. The phone # is [protected]. Good luck :)

When I saw the charge today I right away googled the name of the company and found this website. I right away contacted my credit union and had my card cancelled. I can not afford to endure all of these charges that are a fraud. I tried to call the company and a recored said there was a 49 minute wait...well hell I guess so with all of these complains. I wont have a debit card for 7 dys but i also wont have to deal with this crap any longer. I also learned a lesson to never order "free trial" anything off the internet again.

Further comment to the person stating Total Cleanse can not be cancelled; Wrong! Make them and any of the others aware of the fact that the banks Fraud Department is involved in the Unauthorized Charges on your account. I cancelled mine and got the person name I spoke to along with the cancellation confirmation number and my instant refund confirmation number. However, this was done over the phone and because they are criminals they will not send you a confirmation email. That's Okay with me as long as they amount goes away and does not reappear. I am also going to pursue chares. To think this all occured from ordering a Free Trail Item! What a Mess and Nightmare. The lady I spoke to for the Total Cleanse 17 her name was Dee, and she tryed to tell me she understood my frustration, I just 'lite into her' and No you don't, and my banks Fraud Dept. now has the situation. I encourage anyone with charges still out there to involve your banks fraud department.

I too discovered an $89.31 charge to my debit card and another just today for $78.00. After reading the previous complaints I also noticed most were stating they had no phone numbers, I have several that I will provide here! 1. total cleanse 17-ph # 1888/899-2048, 2. this number is for a $78.84 charge that appeared and was declined today, 1888/582-8080. Next, the Fit Factory phone number is 1800/660-8489 and the phone number for zaCCNNutra is 1888/692-8352. I have been contacted by my banks fraud department and my account has been closed as of today and the fraud department will further pursue charges against these companies. Additionally, my account has been charged several time the first for $44.95, and then 29.95 twice and now for $89.31 and $78. 84 I am in the process of dealing with the 78.84 charge and I will pursue legal action, any and all remedies available to me! This is Criminal and I will NOT stand for it!

I just got through to total cleanse, took a month, on [protected]. It rang right away and actually talked to a live person. I was on hold for 30 minutes but worth it. I have also cancelled my card number and filed a complaint with my bank. If this doesn't do it I don't know what will!

Well, after trying at least 12 times calling the number on the bottle, I finally got into a "holding" mode and after 10 minutes I got a live person and cancelled. What an unprofessional company this is! I know now that it's important to read the really fine print. You also need to watch out for it's "partner" product, AcaiBerry. This too has the same terms in fine print, but I tried the number first before trying it to see if it was easier to get through and it was.

Hey Guys,

I too had the same problem.. its seems there is a LOT of people in our situation. That's a LOT of phone calls, probably killing there system. I found they have changed some things on there website such as the live chat (which i used to cancel) and miraculosly there now is an email address on the contact page support@sflnutrition.com. Hope this helps. Seems like our complaints are paying off!

Jay