Trip Mate
Reviews and Complaints

This is absolutely the worst company in the world to deal with. Getting them to pay a legitimate claim on a trip insurance policy is pure torture. They service other companies for handling claims; the trick is to know whether your insurance company uses TripMate. No matter how proper your claim, you will get screwed by this company.

I have purchased a travel ticket to India from Cheapoair. And I had even purchased the travel protection during that transaction for the travel on May 15th. I had to cancel my tickets on May 7th as my grandmom was seriously ill and I had provided all the statements of Doctors. Everything was so serious that I had to cancel my trip. She was continuously falling ill. So, I filed a claim with the same reason. They still denied the claim, telling all weird reasons.

I Wish I should have never trusted Cheapoair and tripmate. Can someone help with this ?

We flew my mother to Argentina in December 2015. She fell ill and we had purchased travel insurance through Trip Mate which was offered by Cheapo Air. For the last 10 days we have been going back and forth with Trip Mate and speaking to a very rude supervisor called Shawna. She went to the doctor that said she needed to fly home immediately. Trip Mate said no she needs to go to their doctors. So my 90 year old mother went to their doctor and they gave the letter saying she is safe to travel home. Now Trip Mate is saying no we want your 90 year old mother to see another doctor! This is a total SCAM! She needs to get home! We will be contacting the Insurance commissioner and this is elder abuse and we will be seeking an attorney! Her Case number is #519189 Trip Mate and their medical department has documents that proves that she should be sent home! we also have documentation proving this!

My family of four were delayed on a flight from Los Angeles to Newark, NY. This caused a missed connecting flight to Dublin, Ireland. There were no other flights leaving Newark to Dublin until 18 hours later. As a result we missed our first night hotel accommodations in Kilkenny, Ireland and our first day rental car. After sending Tripmate 3 sets of detailed documentation and two letters from our travel agent, we were denied our claim. Their ridiculous reason for denial was that our flight was not delayed by 24 hours or more. I will NEVER purchase travel insurance from this company again. It would be more advantageous to pay more for insurance from a reliable and reputable company than through this scam called Tripmate Travel Insurance, which was purchased through World Nomads.

I had a flight from Denver to Az July 7, 2015 for orientation to a new job. I had just moved 9, 000 ft up from Florida to Woodland Park, Co, and starting having breathing and vertigo issues. I had flight insurance put on, just in case. The company in AZ refused to pay my hotel as promised, and I wasnt' well anyway, so I cancelled my orientation, and went to a Dr. who declared me disabled. I have prexisting conditions, doesn' t everyone? But they refused reimbursing me, I cancelled weeks in advance. Suddenly Trip Mate thinks they are Dr.s ? Any class action law suits and I am IN ! WHAT RIP OFFS...

Bought trip insurance for our son's Link Year (Christian organization), trip to Ireland, last year. We are still dealing with them almost 1 year later and they give you the run around, need more information, bla, bla, bla. Once they got all the info now they claim that the whole trip was $3500 but only inured $1500, so everything is null and void.. Very interesting that everything is good when they are taking your money but once is time to pay, they don't. Stay far away from this company, DO NOT DO BUSINESS WITH THEM! . This is the only way to hurt them, not to buy their product.

I was informed by a travel agent with Escape World Travel that if I purchased insurance through Trip Mate it would cover any money I deposited if we had to cancel our trip for any reason, except for the cost of the insurance policies. After sending hundreds of dollars to reserve a European trip a year later, I received an insurance booklet stating their terms and conditions. Unfortunately my husband was unable to go on the trip and I cancelled 9 months before the trip was scheduled. All Trip Mate would do is send me vouchers to be used toward another European trip within one year and with the same agency I originally booked with. In other words, you DO NOT GET YOUR DEPOSITED MONEY back like they promised. READ THE FINE PRINT BEFORE SENDING ANY MONIES!

My exfiance and I planned a trip to the Couples resort for June. We broke off the engagement in May and after submitting the paperwork I was told I would receive vouchers. I had submitted documentation showing proof that I had paid for the entirety of the trip; plane tickets, hotel, etc. They proceeded to send 1/2 the cost of the trip to me and the other half to my ex fiance. After calling numerous times, they finally told me that my ex would have to get a letter notarized saying he turned over his portion to me. I submitted this via email (like they wanted) and heard nothing back for about a month. I finally called to see what was going on; they had resent the voucher to me but at my ex's address (even though I gave them the correct address). I finally was told they would resubmit the vouchers for reprinting as I had never received them. 3 weeks later I am still waiting on the "voucher." Awful customer service and awful reply time. It has been over 4.5 months and I still have yet to receive the "voucher" that I only have until next June to use. After stating that I should receive an extension on the time since it is taking them so long, they refused and said they could not do that.

I purchased trip insurance with Trip Mate. We were in a car accident in St. Lucia, and when I called to report the accident I had to leave a message. They did not call me back, and when I got in touch with them stated, "we don't make phone calls outside the US, " as the reason for not calling me back! Now I have filed multiple claims with them, multiple times, and have waited for over a month to receive an answer regarding my medical claims. When I call them, I am told, "it is in the final stages of review." That is NOT helpful! I have paid a lot of money for medical services out of pocket and was expecting to receive the money back, due to the way the policy was written, as well as the fact that some of my medical bills have been paid. I need answers, and payment of my medical bills. I would recommend that people are WARNED not to use Trip Mate insurance if they expect money for trip interruption, medical expenses, or any kind of decent customer service.

trip mate sent me a check for $67 after i paid over $500 for there service. I have a family of 5 and spent close to $2000 that is ALLLL covered under the insurance. its been 6 months and have had nothing but negative rude "customer service". A manager named Darcy calls me every time even though i ask to speak with someone else. She is horrible at her job and lacks emotion and any customer service. My case is very simple, I bought insurance then my flight was cancelled for 4 days due to a hurricane. I spent money on hotel and food and they will not pay! NEVER purchase this insurance. Any travel agent that uses this service is possibly scamming the customer due to the thousands of complaints regarding this company.

Interesting because I have submitted 2 other comments and neither came through so the above was a test. Buyer beware of trip mate insurance. They are nothing but fraudulent and nothing was told to both of us about pre existing conditions...in fact elm grove travel stated there were none.
I sent in all my paper work as did my friend and neither of us have gotten anything but negative responses. They contacted my doc on june 1st and my appt was with their time frame, but someone did not document it on my file, a way for them to loose information. I called them today and filed claims with bbb against both and was lied to by rajna from tm twice and was told this call is recorded but you know they can erase anything they want to make themselves look good.
I had 9 spinal surgeries and am totally disabled but am I in w/c no! Does someone disabled need to be no! I clean, cook, shop but have to do so within my limits when I can. My pain is totally unpredictable and with 3 falls in 3 weeks my back went out and also taking care of my kitty who was slowly shutting down and passed on may 9th... From all of that my back just gave out and has not been good since. They tm sent me another md attending statement and said they did not have to fill it out per rajna, then when I called back to tell her the letter she said would work was coming she said she never said that and she did, another lie. They have it down they called my docs office for my past appt but guess what my doc's offfice remembers the call and yet they have no record of it another way to cash in on a scam. This is the worst company I ever worked with but if there is a class action suit I will be joining and so will my friends.
I have complained to the bbb and if I have to sue them let them pay my attorney fees and my $165. You'd think a doctor's letter would be enough. Then they have you sign a release. Well guess what they can access anything they want when you sign it! If you sign it make sure you cross out anything that does not pertain to your medical history.
This company sucks.

I booked my honeymoon and we purchased the travel insurance as a backup in case something happened. We departed for our flight and I became extremely Ill on the plane so we were unable to reach our destination. Trip mate denied our claim and when I call in to try and resolve the issue they tell me that they can't tell me how to resolve it that I just need to do what I feel would be best to resolve it. I have called in multiple times and every single time my husband or I call in they give us a different reason why it was denied. They are extremely rude and unhelpful. I would never recommend this company to anyone.

Tripmate switched policies and did not honor the "cancel for no reason" policy. My wife and I scheduled a trip with our local church to Israel (Nov [protected]). We paid a total of $6952 for two fares of which $438 was for travel insurance. Under the provisions of the contract you cannot pay for the trip insurance until all of the monies for the trip are paid. We did that and did not receive a copy of the insurance provisions nor is a policy 427N policy available for download. We had to cancel the trip due to the unexpected call from our adoption agency that identified us a candidates for adoption of siblings. We had to take the kids during the trip period so we cancelled September 13, over two months before the trip was scheduled.I first contacted Noseworthy travel DBA Educational Opportunities and cancelled in writing per our agreement. They referred me to their website that told me to use policy number 427N (which Tripmate said did not exist that I was to use f427E). I contacted Tripmate, filled out the forms provided, sent in receipts, and sent the all express overnight mail for processing. I contacted them each Monday thereafter to check the status of the claim. I was told by "Tom" that the paperwork did not reach an adjustor until the 24th of September and it would be a few more weeks for resolution. I kept checking and finally I checked the website and it stated the claim was denied. I called Tripmate and asked why was my claim denied. I wasn't given a reason, just I would receive a credit for a future trip with NoseWorthy travel and no cash. I was promised a written explaination which I am still waiting for. I attempted to solicit the assistance of my church since they recommended this agency and my request was refused.

The Bottom Line: Make every effort to find some other source of trip insurance if possible. Our experience is "less than stellar" with this guys. I have filed a complaint with the BBB in Missouri but frankly I don't think my chances of collection are good. I just want people to know my story and avoid a possibly expensive lesson.

My traveling companion had to cancel her trip due to an illness in her family. Trip Mate reimbursed her the entire amount of the trip. They denied my claim. They said they would only pay the amount it would cost for me to go alone. That's ridiculous! I planned to go on this trip with someone and now I am supposed to go by myself. What's worse, it took Trip Mate three months to decide they'd deny my claim and every time I called, I got a different story. I think I have talked with just about every operator and none of them seemed to know the product.
If you're looking for an excellent travel protection insurance policy with claims paid promptly and exemplary customer service go with TRAVEL GUARD.

I had to cancel a trip that I booked through Globus and also purchased a Travel Protection Plan from Trip Mate through Globus' prodding. I cancelled the trip for medical reasons. When I submitted a claim for refund my claim was denied even though I met all the requirements that they asked on the claim forms they sent me. Trip Mate informed me that Globus will send me a travel voucher instead of cash for rejecting my claim for a cash refund. I was supposed to receive the travel voucher in the mail from 5-7 business days from the date when they rejected my claim which was June 14, 2010. On June 28, 2010, I called Globus to follow up since I have not received the voucher as promised. A very rude and arrogant service representative named Monica (they never give last names) told me that TripMate was supposed to send me the voucher. I told her that James (no last name)from Trip Mate told me Globus was to send the voucher. After putting me on perpetual hold, Monica told me the voucher was issued on June 16, 2010. By whom (Globus or Trip Mate?)was not clear, just that it was issued. Arrogant Monica would not clarify. What is clear though, is that it is now July 10, 2010 and still no travel voucher in my mail.

Lesson learned, is I've been had. Scammed by Globus/Trip Mate. Consumers should be very careful when booking travel. This is a clear example of scammers out there ripping people off their hard-earned cash.

tripmate is a horrible choice stay far away!
i was supposed to go to europe when the volcano erupted in April and was unable to go. I was told that I was going to get a check in the mail reimbursing the entire amount. I did get the check, the problem though was the name that the check was made out to was not even close to my name! I called as soon as I got the check. I was told to put the check in the mail and once they got it i would get the check with my actual name on it. There was no way I was going to do that. What if they never received the check? Couldnt they cancel the check and send me one? this is their mistake not mine. I was told they would call me back the next day, never did. I called back again. Was told they would call me back, Never did. This happened literally four more times. Then I called one more time ten days ago and I was told I could send in the check and they would send me one that had my real name on it. NEVER GOT IT! so i decided to call today and talked to the supervisor. They arent sure if the check was sent! I was told to wait a couple more days. okay thanks hahahah trip mate sucks.

Mid November I submitted a claim for 6 tickets I bought.
at the amount of $7200. I sent all the forms. few weeks later the insurance company "TripMate" requested a duplicate of the documents I sent form my Travel agent. Only on Dec 30th My Travel agent got the communication that what is needed from him is the time he canceled my flights. This was the last data needed to finelize the case.
The company says that they take 10 bussness days. I called to check on my claim last week and was told time and time again that it is under review. The person that helped me put " request to finelize the case" which is odd, it was suppose to be finelized. Now when I called back to check on it I was told that the request to finelize it just made 8 days ago and the company have 10 days fom that point.

What I was told is that someone working on it...
The company is just buying time and making money form my money.

Please help me to sort it out?
Dikla Godesh

I have bought travel insurancve through this company many times, never used it, till july when we went to Peru. I bought the insurance policy in 2008 along with the tickets etc. I injured my ankle in march 2009, I was advised not to do the Inca trail. My travel agent said that since I have insurance I will get my refund for that portion of the trip. They just sent me a denial saying that injury happened before travel, so trip interruption insurance will not cover it. This is for about $450. This catch is apparently not known to even the agents who sell these policies.

Please let this be known to every one.