TV Shop review: abs pro

See following correspondence received after notifying the TV Shop on 26/6/2018 that I wanted to return the items.

I didn't receive a call or email advising me of a return number. I have had numerous phone calls and emails from Brand developers asking for payment. I have explained the situation and have requested a copy of the said email sent with a return number.

I was told that there was no response to the email so it is now too late to return items. I would have thought if there was no response a follow up phone call should have been made. They can call asking for payment.

Email sent on 31/7/2018
To whom it may concern,

I did not receive a follow up email with a return number for these items.
I have had many conversations with your people explaining this.
They are saying an email was sent with a return number but I have no trace of the email hence why there was no response from me. I have had the items packed ready to oust back since 26/6/18.

Please resend the email and approve the return of these items otherwise you give me no choice but to take this matter further.

Regards
Jackie
Jackie Cavner
Arden Homes
[protected]

On 26 Jun 2018, at 11:39 am, Customer Service wrote:
Good Afternoon,

Thank you for your email.

Please be advised this has been sent to the correct department for review.

Please allow up to 2 business days for a response from this department.

Any further questions, queries or concerns please don't hesitate to contact us.

Kind Regards,
Delane Brider

Customer Support Team - Customer Management

Website NZ: www.tvshop.co.nz
Website AU: www.tvshop.com.au
Email: [protected]@tvshop.co.nz

From: [protected]@mail.com
Sent: Monday, 25 June 2018 6:50 p.m.
To: Customer Service
Subject: Brand Developers: Enquiry

Name: Jacqueline Cavner
Email: [protected]@mail.com
Phone: [protected]
Enquiry: would like to return goods. Order number [protected]. Do i need a return number.