Tvshopping-solutions.co.uk review: I don't feel very confident of ever receiving my purchase or a refund 46

http://tvshopping-solutions.co.uk/ is a scam site. I purchased a big order from them, over a week passed, no communication came from the company. I called the customer service number on their site atleast 3 times, and no answers from them. I got suspicious so emailed them requesting a full refund, 2 days go, and still no reply. LUCKILY I made sure I paid by PAYPAL. I opened a case with them, they did not even reply to PAYPAL. After a copule of weeks, PAYPAL ruled in my favour and refunded the full money. This site has other sites related it to it: http://www.sunset-solutions.co.uk/ http://www.number-plate-solutions.co.uk/ http://www.shapewear-solutions.co.uk/ http://www.gundog-solutions.co.uk/ http://www.compact-tractor-solutions.co.uk/ - YO HAVE BEEN WARNED

My auntie recently purchased products from this company via the 'TV Shopping'. They arrived but were unsuitable; there were no details at all with the package when it arrived. I got the customer service number from the website but after several days of trying, I have failed to get through. I’ve emailed them few times too and no replies (as yet) doubtful to think I’ll get a reply.
My auntie is now out of pocket and left with poor standard products! People need made aware that this site is a con!

Goods ordered 23 July 2012, payment taken(Sagepay) 24/7/12. Numerous e-mails and phone calls have all gone unanswered. Still no goods as of 23/8/12.

My Mum purchased 3 items from this web-site, at check out message stated that an email would be sent to confirm collection of payment and delivery date, no email, but they've taken payment and no goods delivered, by the looks of things my dear old Mum is not the only person who has been scammed by this shoddy outfit. But I've not left it there, I've contacted Trading Standards I urge ANYBODY that has been scammed by this lot to do the same, also contact your bank to try and get your money back a few simple steps that's all it takes, remember they have entered into a contract with you the consumer, don't just sit back and take it. Check out there post code on google earth IT'S A FARM. Rememer this web-site and leave well alone. http://tvshopping-solutions.co.uk

I have also been conned by this tr shopping solutions outfit. Sent off in January for a pack of bras, but returned them, as they were extremely poor quality. Since then, have constantly e-mailed requesting refund of my money, but have heard absolutely nothing. Be warned - do not deal with these con merchants.

I TOO ORDERED A 50FT EXPANDING FLEX HOSE, GOT CONFIRMATION OF ORDER, TWO ORDER NUMBERS, FOUND THAT THEY HAVE A FEW DIFFERENT TYPES OF STORE'S, SURELY THE ACCOUNT THAT THESE PEOPLE USE CAN BE FROZEN PENDING A INVESTIGATION, I HAVE CALLED AND EMAILED, NO ANSWER TO PHONE, E-MAIL ADDRESS UNKNOWN ETC ETC, THESE KIND OF STORES SHOULD BE CLOSED DOWN A.S.A.P. UNFORTUNATELY I DID NOT USE PAYPAL,
SUNSET SOLUTIONS HAVE AN ADDRESS, I.E.-, RED BEECH HOUSE, HENSHALL LANE, DUNHAM MASSEY, CHESHIRE WA14 5SN. AND A TELEPHONE# [protected], BUT NO ONE WILL ANSWER, I SEE OTHERS HAVE BEEN CAUGHT OUT, SO WHY IS THIS COMPANY STILL TRADING!,
Thomas.

Thomas I also bought 2 hoses, then no reply to calls to confirm, so googled them and found this page. I paid through paypal so have just put in a claim, hopfully will get a refund but yes agree why do the payment merchants still allow these stores to trade, they must get lots of complaints!

I think that ALL businesses who trade, like this trader SUNSET-SOLUTIONS, who trade under other names, should be registered to all card companies, that way, any who finish trading, would have to inform card companies that they no longer trade, that way any one buying after, the card companies would not honor card purchases automatically, something must be done to eliminate these rouge traders,
Thomas.

To missnesss,
Surprise Surprise, I finally got my order of 50ft expanding hose from Sunset Solutions, after 12 days, I had gone on to EBAY and found EBAY had them down as" THIS TRADER HAS NO ITEMS FOR SALE", however, I would not RECOMMEND them to anyone, I can only wish you guys that have lost out, will also be as surprised as I was, at getting my order at last, any trader that tells you not to try and contact them as you will not get an answer, should be enough for all of us to say, THANKS FOR THE WARNING, and leave well alone, wish you guys luck,
Thomas933.

I ordered an Expanda hose which I received after just 2 days. Had a query regarding connecting the spraygun to it, which was answered & resolved within 30 minutes by "Mark" after my e-mail to Sunset-Solutions.
I must say that I have seldom received such good service and my experience was contrary to all the above.
Graham

I am so pleased with my hose from Sunset Solutions, that I have got another one.
Again delivered within 2 working days - you cannot get better that that!

I ordered from this website and was happy with both speed of delivery and the Hose was just what i wanted. I would recommend this website and will definately be using them again.

Really dissapointed ordered two flying fairys for Christmas gifts. Emailed to check they were in stock after I paid NO reply also called & NO reply. Avoid these people they are nose definately scammers and I have lost out to the tune if £64 no great with it being so close to Christmas!

Ordered 8 cuddleuppets for family children for christmas on 12th November. Still no delivery and heard nothing. Emailed three times and called three times - no answer. Now emailed Mark himself. I will be asking the credit card company to treat this as fraud and refund my money. Waste of time. Very disappointed.

purchase a flutterbye fairy for my grand daughter, never recieved product. Tried to phone them and emailed but never any reply. I contacted my bank who refunded the money. Just save any reciepts emails etc the bank send a form you fill in and return it with them and they give your money back. Dont be out of pocket because of these thieves cashing in on xmas

We are not a Scam Company, we are just a small company struggling to keep up with very high demand at this very time. We are trying hard to get all orders sent as soon as we can. Mark.

OK Mark I have just emailed requesting delivery update on the flutterbye fairy I have ordered for my grandaughters birthday. Prove the negative comments wrong and respond to me, better still send proof of despatch and I will post details on the site

Yes Mark, I too ordered 2 flutterbye fairies from you over a week ago, have tried calling no answer and have sent numerous emails, if you are a small company surely customer service should be your highest priority without that you will never ever succeed, I repeat what the above person has said, prove all the negative comments wrong and sent proof of despatch and I too will post a better review for you on this site, this is no way to conduct a business, everyone beware!

I have just received a phone call from my mum who is very upset because she ordered 4 flutterbye fairies for her grandchildren for christmas a month ago and nothing has arrived and she cant get any answers and email not getting sent now. I think this is disgusting that these people are still able to trade and take peoples money. Got no shame Mark... If you have a decent bone in your body you will refund people and close your site but I wont hold my breath. Im sure you will have a great christmas with all the money you have scammed and a good night sleep an like your victims.

I too ordered a Flutterbye fairy for my daughter. I have rung several times and emailed you. Every other company seems to be able to fulfill their Christmas orders except you. I am very disappointed. Just to let yo know Mark Hutchinson I have opened a dispute via Paypal. I hope at least you will respond to that.

I have not received 2 flutterby faries either, have emailed and called but no response. I luckily paid by paypal and have raised a dispute now to hopefully get a refund.

oh! looks like ive been done then. Trading standards it is then! refund from bank and watchdog i think. tossers

I too placed an order 10 days ago and no sign of it yet. My order was through 'Vintage Tractor Solutions' which is also part of the Sunset Solutions group. I have tried the phone constantly for days but had to response and my many emails have gone unanswered. I'm not sure what to do next as I paid with a debit card. I guess I should have checked out the company before ordering but I didn't think a vintage tractor website would be a scam!

Yet another complaint, I ordered some items but didn't get them. I checked the company at Company's House and everything seems legit, so why have Company's House still got them registered as active and trading?

I ordered 2 flying fairies on the 29th nov. I received a email of confirmation instantly and then a few days later a email apologising for delay. I was then told they were dispatched on the 9th dec and would be sent 1st class by royal mail, and that i would received them in 7-10 working days. But surprise surprise, after several emails and telephone calls (no one answers and no answering machine) I still haven't received them. I to have raised a dispute with PayPal, and will also contact my bank and trading standards if I do not get a response from Mark Hutchinson. I am going to make sure sunset solutions cease trading, if I do not receive my items which was for my daughter for Xmas. Averyunhappycustomer.com. Beware to all!

Pleasantly surprised, Flutterbye Fairy ordered 1st Dec turned up this morning. Thank you, but would have been good to have been updated when despatched

Scratch the last post. Its a cheap & nasty copy.

Scratch last post. Its not a Flutterby Fairy its a cheap copy!

Scratch last post. Its not a Flutterbye Fairy but a cheap copy

Scratch previous post. Not a Flttuerbye Fairy but cheap copy

Initial "pleasant surprise" turned to dismay when inspected. Flutterbye Fairy turned out to be a cheap copy " Beautiful Flying Fairy". Not impressed

I also ordered from this company on 3r/12-13 and haven't received my order despite being told it would be with me before Christmas...bunch of scammers

I also ordered a flutterbye fairy and got a cheap copy! That also had two of the connectors in the battery compartment missing! My daughter was very upset on Christmas day. I have emailed twice and called but no answer. Disgusting company!

I received a flutter bye fairy but it had no USB lead which is particular to the item and I've had no success in getting one elsewhere. Needless to say a host of emails and calls have gone unanswered. I only wish I'd have googled this cowboy firm before I ordered. Off to Argos now to replace my child's Xmas present leaving me £30 out of pocket.
He claims to be a small firm trying his best, well I'm sorry it's just not acceptable to offer a service, take money from hard working people and then ignore their polite enquiries about things they have paid for.. I wonder how he would feel if the shoe were on the other foot and we didn't pay for items he sent?
I'm disgusted and furious!

I also purchased a flutterbye fairy from this company for my grandaughter for christmas.It worked about six times but now doesn't have the power to lift off the base even when charged with top quality batteries.Also one of the fairies wings keeps jamming behind her arm stopping her spinning.E-mailed the company over a week ago to find out if it had a warranty and what their returns policy was.Still awaiting a responce.Come on Mark, and do the right thing towards your customers or you'll soon find yourself joining the benefits brigade. Walt Starkey

Ordered model tractor through Vintage Tractor Solutions. Promised delivery in 2-5 days. No delivery - e-mails ignored, phone not answered. Sent 'time of essence' letter and threatened to report to Trading Standards. Finally got refund. This fellow is advertising goods he has not got and taking customers' money when he knows he cannot fulfil order. If you have paid on debit card, ask your bank to 'charge back'. He won't like that because bank will stop him using pay by card facilities if it happens often. He is either completely incompetent or plain dishonest. I have still made report to Trading Standards.

I put an order into this company on the 12th march and received a email confirming my order which cost 169.20pounds and as of yet iI have not received my goods even though the money has been taken from my credit card. There are about four phone numbers attached to this company none of which are ever answered neither are emails. If indeed you are a small company as you said in one of your comments above and you cant deal with your customers in the UK then why are you taking orders from other countries? Scam pure and simply i have informed our international fraud squad and they are going to be looking in to your dealings as this isn't the first time you have scammed people in Ireland but it will be your last... and I suggest you refund my money or send my goods... order number 60100

I rang Trafford Trading Standards and was told huffily that they do not speak to 'individuals'
and that I should speak to 'Consumer Advice' which I had already done and which is based in London ! Given the numerous complaints about this fellow, is it not time that Trafford got off their ratepayer-funded backsides and did something about stopping his activities ?

So, over a year later and things still the same, pay and get nothing.

I ordered an expanding hose which came but was faulty so i had to send it back. Still waiting 2months later for a refund. Tried calling and sent many emails also sent a letter in the post but no reply at all! Don't buy from this company they are nothing but fraud merchants!