Ugg.com / Deckers Outdoor
Reviews and Complaints

I ordered from ubestboots.com - fraud - site shut down after a week. They reopened as uggbestmall.com - Be very careful. I filed a complaint already and have my credit card company mark the charge as fraud.

I ordered a pair for Christmas got them 2 weeks later aunthentic and all sucks so many people are having trouble with that site

Is sheepskinlock.com the real deal or an uggs scam?They claim to be authentic.HELP!

I just bought uggs on shoesugg.com. I bought them for my wife through an email link and thought it was the real site. I just opened them in the mail and they are obviously fake! I paid $100 for fake uggs! I emailed the website but I'm sure I'm screwed. Another lesson learned the hard way.

Here's another BOGUS UGG website using the same PayPal scheme: shoesugg.com UGG Australia has so much of a problem with scams they have a place to check on their website to see if the retailer is legitimate: http://counterfeit.uggaustralia.com/on/demandware.store/Sites-UGG-COUNTERFEIT-Site/default/Counterfeit-Show?caid=what-is-counterfeit

I have previously been involved with another online fraud involving PayPal - The buyer looses, even if the time you expend fighting the fraud is not important. People who make these scams are fully aware of laws, exploit PayPal weaknesses and as you have seen develop very sophisticated websites. Like said above, if it is too good to be true - somebody is waiting to prey on you.

Lala, most of us obviously didnt order from China knowingly. Many of these sights look very authentic, just like the official site. I was unaware that so many counterfeit sites were out there. You can buy NIKEs from alot more than just one website, right? I paid over 200 for mine because the official site was out of stock.

Has anyone ordered from diggugg.com? I just did believing that it was from the US and now after research I think I got ripped off.

I ordered Uggs online through a company called Ugg Sale www.ugg-sale.us.
When I received my product the size was wrong and the quality was unacceptable.
After e-mailing back and forth for about two weeks they finally said they wouldn't exchange or refund my money. Stay away from this company. I do believe their product is counterfeit.

Instead of being cheapskates and trying to get something for 20$ cheaper, why don't you just go to a reputable site like Dillard's or Nordstrom's?

You get what you pay for, DUH. I dont feel bad for ANY of you that got jipped. Uggs are NOT a ripoff. They are genuine sheepskin shearling. Genuine sheepskin shearling is NOT cheap. They are actually a good deal for what they are.

Either buy the knockoffs that you know are fake or pony up the money for real ones. What makes you people think you can get some special deal that no one else can? They cost the same no matter where you go, if they're real.

PayPal doesn't protect the buyer at all. I went through the exact same thing - the site had fake logos & seals of authenticity and claimed to ship out of the US and that if I wasn't satisfied with the boots I could return them for a full refund. When I saw that the money I sent through PayPal went to China I knew it was a scam. Sure enough, the boots are a horrible excuse for footwear. PayPal claims that I didn't have buyer protection so they won't do anything. The Chinese company has since deleted their site and "resolved" the PayPal dispute by saying they only cover shipping concerns and if I don't like the item, they can't help that. I lost $100 and the entire site was a complete scam - it looked totally real but everything on there, from the item's location to the return policy to the pictures of the items was a scam.

Don't use PayPal and don't buy UGGs online.

MAYERS.co.il

I bought ugg from them and the sole is no longer attached to the shoe after 1 month, the company told me they have your permission to sell, and it's not fake, I think it is, please check it.

I was gifted UGG boots for my birthday. January 01, 2022. I have many of UGG boots never have I purchased or receive until last year of January 2022. I paid for shipping to send back to UGG. I was sent a letter stating they are out of warranty. They were sent back with descriptions of defects. Defects are visible.

Please help with my issues

My daughter bought me some boots to replace some I've had for 8 years, they have a hole in top of them, I've only used them a few times, I was very dissatisfied

I ordered a pair of 'upside' ugg boots but when they arrived they were taupe and not black as i had ordered and also the design was not as in the picture so i asked them to send me a freepost returns label so i can send them back for a refund but they are refusing saying they sent out the right order but they have not and these cost me around £ 90 and i cannot afford to just through that sort of money away

Please can you help

I order from this company on January 28, 2016 and they got to me on February 1, 2016 I try them on and they fill good. So far so good I wore them one time and they didn't fall apart. But the one thing that I noticed with this company is that they don't email you back at all. Am thinking about buying one more pair.

I ordered ugg boots of www.uggsbootsstore.com at the beggining of december the website stated delivery in 7 days they have still not arrived i have tried to contact the website several times but been unable to recieve any support or feed back as to there where abouts. i have also tried to track with parcel force but they haven't recieved them.
I am unsure of what to do really now?

- does ugg advertising their boots as being the best for winter? yes
- are ugg boots expensive as super quality shoes/boots? yes
- do ugg boots last as long as super quality shoes/boots? no
- are ugg boots the best for winter? definitively not: they become wet inside when walking in the snow!
- does ugg care? no
- is it rob? yes

My boots are the classic tall ones that I bought last year.
These boots are advertised as being ideal for winter, however, although I treated them with water repellent every month when wearing, I ended up with my feet completely wet inside, after walking in the snow this winter!

When contacting them, ugg kept repeating again and again that there was nothing they could do for me, if my product was more than 1 year old, which is my case.
Conclusion: I spent €240 for these boots and they are the only shoes I have that did last only 1 winter.
Amazing.
After hearing so much good about ugg and seeing so reinsuring publicity, I thought ugg was a responsible company and that I could trust the brand. I was definitively wrong as ugg succeeded in making me spend $ for not long lasting shoes.
In addition, the fact that the customer service kept on replying me again and again the same pre-formatted answer, as there was nothing else apparently they could say to get rid of unsatisfied customer, is definitively a sign of non serious company.

I received my order today and have come to realize that I was sold a fake pair of ugg boots! I have a variety of authentic ugg australia boots and the boots that were shipped to me are far from the authentic. i'm very upset that I have been mislead and lied to. this is fraud, I want a full refund! www.uggstore-canada.net has not gotten back to me, i've learned a valuable lesson... buyer beware... first research before you buy an item online. if I had done this first, I would have known not to trust and buy from them. well there goes $140 dollars down the drain. horrible quality of boot, feels like cardboard and very sloppy made. your better off spending $20 at wal-mart and sewing on your own ugg label.