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I had received a one year homeowner's insurance policy from June 1, 2010 to June 1, 2011. An inspector saw the property two weeks ago and soon after I got the whole text of the Homeowners Policy. Yesterday I got a terse letter in the mail, dated August 11, 2010, advising me my policy was canceled effective September 5, 2010 on the grounds of "underwriting exposure and risk management". Upon calling their office they confirmed it was to minimize their Florida exposure. They could not explain why I had recently received the actual policy confirming the one year term.
This is a particularly reprehensible way of conducting business as it leaves me scrambling for a new homeowners policy on 3 1/2 weeks notice at the start of the hurricane season. I will be lodging a formal complaint with the appropriate state authorities.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased home insurance from them, I had 2 short sales on my credit report which was good for them when I applied. I had to file a claim for water leaking in my walls. It took about 2.5 months to hear from them. When I finally got a response they told me they were canceling my policy because I had foreclosures on my record (which is not true, they are short sales). They cancelled me and wouldn't even investigate to see that my credit report shows short sales not foreclosures. I believe they were simply looking for a reason not to pay the claim, so they cancelled me.