Universal Windows review: Replacement of all windows in home

Universal Windows is the primary creator of our serious issue which then included Greensky. To date, we have received no assistance, no return phone calls, with the exception of one which was rude, unprofessional, argumentative, accusatory, promised a call back after speaking with his superior -resulting in no call back. I'm going to attempt to copy/paste an email I just sent for your review of the problem for which we require immediate assistance.

RE: FW: GreenSky- App ID [protected] - Transaction Confirmation Refused [ ref:_00Dd0dh5w._5003o1OdZoA:ref ]
Tue, May 26 2020 2:34 PM

From: [protected]@charter.net
To: [protected]@universalwindowsdirect.com, adam.[protected]@greensky.com brenda.[protected]@greensky.com, nikita.[protected]@greensky.com
Priority: High

To: All indicated above:

We have not received a response from you regarding this issue. Joylynn left a message on our VM approx a week ago. Our attempts returning her call, & leaving her several messages requesting to speak with her have been futile.

It appears our issue is not being taken seriously & has been swept under the rug. This is not professional nor acceptable. It was my & my husband's preference for you & us to resolve at this level.

Due to the potential ramifications this is causing, the damage that has been done to our credit score/ report due to misrepresentation by Universal Windows Sales Rep, Evon Perez, Greensky's immediate placement of this on the report, & us being in the middle of refinancing our home; this is not an ignorable series of events.

Upon Evon's completion of his sales pitch & demo, my husband commented on the quality of the windows, the reasons why we were interested, & that we would get back with him after our refi. Evon then became a bit more assertive in his sales technique. After my husband & I both reiterated the reason for us not "sealing" the deal that day due to refi, Evon once again became more assertive. This escalation continued several more times. I then told him I was going to provide him with some constructive criticism which I hoped he would find beneficial. I told him he was becoming too pushy which was detrimental. I finally had to tell Evon that no matter how much I liked, wanted & needed an item, when it was rammed down my throat, I would walk away. And, if he did not want that to happen to take it back down a couple of notches. Hindsight being 20/20, it would have been in our best interest to walk away. He minimally toned it down however, his demeanor changed. In referring to my notes of the day Evon was at our home, he was dishonest re Greensky's involvement before the 12 months. We left NO misunderstanding concerning we could not have anything placed on our credit report due to the refi. We left NO misunderstanding that we would be paying for the windows in full once the refi was completed. We left NO misunderstanding that we did not want terms/conditions/credit/charges. We were told we had 12 mos, no interest, and there would be NOTHING on our credit report or any relationship with Greensky until after the 12 mos, in the event we needed to set up payments. Being fully aware of the ramifications & what had to happen for the refi to go through, we would NOT HAVE ENTERED INTO THIS AGREEMENT before THE REFI HAD WE NOT BEEN VICTIMS FOR A SALES AGENT TO MAKE A SALE, which resulted in misrepresentation of facts. One of the primary reasons for the refi was/is to enable us to make home improvements such as the windows. We were of the belief that Universal Windows had & operated with high standards & we could trust them.

This is placing all of the above to be at high risk. This transaction is not in compliance with acceptable standards of work ethic, is not in compliance with Truth in Advertising, is not following good business practices, etc. In essence, we were lied to & being treated without respect of and for customer support.

In all of the business dealings my husband & I have conducted, we have not encountered this type of treatment, transaction, being ignored, & experiencing total non-support to resolve.

Professionally speaking, I feel strongly that it would behoove each of us to work together in satisfactorily & fairly resolving this issue ASAP. Due to the stage the refi process is in, it is beyond critical this be addressed immediately. In the event we are declined based upon what this has/is causing, & potentially placing our home at stake, I would think the urgency should speak for itself without me having to beg for assistance. This is causing an extremely high level of stress & is not in the best interest of my husband & his heart related medical condition.

Sincerely,

Sharon C Stewart

[protected]

[protected]@charter.net
[protected]@charter.net