Panera Bread reviews and complaints 1
View all 1522 complaintsPanera Bread - Food, service, dirty tables and floors
Entered the restaurant and it was only like 6:30 pm nowhere near closing time but it was a total mess the beard and dessert cases were basically empty and taken apart, all of the bread cooling racks pulled out into the front, cashier unknowledgeable, and rude. My warm bowl and the pizza were cold, my husband's sandwich had about half the meat it should have like it was the scraps that they had left, his vegetable soup didn't look right or taste right like it was the last bit they had that had been made and sitting since that morning, my daughter ordered a half sandwich and acknowledged to the cashier that it would only be a half sandwich with soup but she was given a whole sandwich, my sons meal was as ordered the only one. We had to clean a table to just sit and eat, the floor was nasty in the dining area. We spent a total of $84.29 which included a $3.00 tip even though everything almost was awful, this has never happened at this store before. My family and I are very disappointed and doubt we will return, and we actually go often to this store. I do not know what is going on, but something really needs to change.
Claimed loss: $84.29
Desired outcome: I would like a refund. I wish i would have taken pictures of the nastiness and chaos, that was going on. I have never seen that store in that condition and have always had great service until last night, only thing right was my sons meal.
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