American Family Care

Today I sent an email to AFC regarding a Doctors note that I needed in order to drive to visit with my children whom reside in another State. Not knowing the severity/urgency of the situation I provided an "example memo" that showed exactly what was needed. The example included the FACTS that...
I. Dr. Kapur previously wrote me a note stating that I was not to travel until after I was seen by the Ortho Specialist.
II. I was seen by a Specialist (Dr. Tarity) at Keesler AFB and it was determined that I would benefit from some physical therapy
III. I was given multiple unknown and misguided instruction/direction/information by Alicia and Ms Jacquelyn Taylor
IV. I was initially informed that a not couldn't be provided, followed by I need to be seen/evaluated by Dr. Kapur, followed by I need to get the physical therapist to clear me (which they hold no physical license) virtually making no sense at all to suggest, followed by instructions to have the Specialist clear me (which again made no sense as he never placed the restriction on me), followed by having the doctor provide documents that I can be cleared.
V. As you can imagine I was there for quite some time only resulting in the Specialists office closing.
VI. It is unacceptable and unnecessary that the level of lack of common sense could not be obtained in this situation. My request was not so outlandish that al of these challenges presented were necessary. I feel that it was a deliberate discourtesy to "the customer".
I do not know what experience these young ladies put in place of running the administrative portion of your clinic, but this was a poor display of customer service.
VI. The (OFFICE MANAGER) even had the audacity to make the statement that the Specialist dictated that further physical therapy was needed prior to being "cleared for travel", she highlighted a section on her office notes as if i was unable to read and comprehend what it said. When I pointed out to her that it specified NOTHING OF THE SORT, she continued to stay on script further telling me that the Specialist i was referred to had to inform the PCP that placed the restriction that she may now remove it. ABSURD AND APPALLING.
Lastly, I have no problem calling the Specialist and relaying the information to him that he needs to give permission to Dr. Kapur to remove the restriction of which she placed upon me.
Further information needed please feel free to contact me personally as I do not wish this level of incompetence on anyone.