Sonic Drive-In reviews and complaints 1
View all 1804 complaintsSonic Drive-In - chicken strip order
At approximately 7 p.m. on Sept. 12, 2008, we stopped at the Sonic Drive-In drive through in Berryville, AR. We ordered 6 chicken strips and a small order of fries. She asked us if we wanted the chicken strip meal. And I said "no, I just want the 6 chicken strips and the small order of fries". And she told us that our order would cost a total of $4.73. So we pulled up to the drive through window, we gave her a $5.00 bill, and she gave us .27 cents back. And when I looked in the bag, I only had 3 chicken strips and the small order of fries. So we told the lady that we had ordered 6 chicken strips; and she had even said the order back to us when we ordered it. We asked her where our other 3 chicken strips were because she had only gave us 3 chicken strips. She told us that we could not order just 6 chicken strips, we had to order the meal to get the 6 chicken strips. So we told her that we didn't want the 3 chicken strips for the amount of almost $5.00. We told her that we could buy a whole chicken for THAT amount. And we gave the chicken strips and the fries back to her and told her we wanted our money back. She was going to charge us ANOTHER $4.00 for another 3 chicken strips. We told her no and that we wanted our money back. She gave us our money and we left. We will no longer go back to another Sonic. This is the 3rd time they have done this to us. They OVERCHARGE us for our order and then DO NOT give us the complete order.
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When I was at sonic the other day, I ordered a chey limeade and a large popcorn chicken. In the process, I am watching the inside and I see one of the managers take my drink and spit in it, not only did they spit in it, but thetook itout to me laughing and coughly, not at all being serious. I then told him I saw what he did and he told me to go to hell very rudely and walked away. I asked to see a manager, he comes out an hour later and tells me there is nothing he can do and that he is sorry. I asked him for the sonic coporate number and he told me 1-800spankme, which ended up being a very dirty 1-800 number. I hope that I never encounter such a horrible person again.
They did handle this situation very poorly, however I think I must press that you can't go to Sonic and just order six chicken strips, they don't sell them individually priced. She probably rang you up for 3 chicken strips snacks or something, which have about 2 strips a piece. Either that or she rang you up for two kids chicken strip meals. Anyway, Sonic has portioned out servings that they sell. It would be like going to Sonic and ordering 7 mozz sticks, you'd probably get rung up for 2 orders of mozz sticks since each order is 5 sticks. They should have talked to you more about the order and helped you get rung up for a reasonable amount, however, at the same time, if you ever choose to go to a Sonic again, I would stick to the portions shown on the menu and not just ordering any number of what you want.
thank you most people blame there order being wrong on sonic employees when actually a lot of the times its the way they order
okay, just so you know. i do work at sonic & i understand that your upset. first off, our strips are about $1.00 a piece. & fries are about $1.19 (reg. size), it's really rare that people want just strips and fries. maybe that was the first time that had done that. anyhow, a chicken strip dinner comes with (4 strips, fries, 1 toast, 1 onion ring & gravy) it's about $5.00. if you really think about it, the way you were ordering, 6 strips & fries, it would of been $7.19 plus tax. & if you would of gotten a chicken strip dinner, with two extra strips, it still would of been $7.00 plus tax, and you would of gotten more than what you came for, for the same price. i'm just letting you know. anyway, the carhop had no right to charge you twice. even if they were being rude, they didn't have any right. i would like you to continue going to Sonic, EVERY restaurant isn't perfect. you just have to learn how to order the correct way. if they didn't apologize for what they did, i apologize. this is just a tip so you know how to order correctly, if you want to the next time you visit.
thanks for reading, timothy.