Great Clips

I have been going to this specific salon for 3 years, and I have never had such a terrible experience as this one. Let me just start by saying I will be filing a police report and contacting corporate and the licensing board. I walked into the Ray and Dobson Great Clips in Chandler, as usual and no one was in there, but a hairdresser named Richard, and I had no problem with him doing my hair because normally anyone in there can do my simple cut, despite me never seeing him at this location before. Well, as he gets me in the chair, he banters about different types of hair and how he's not going to use his $2000 shears on my hair cause it will damage his expensive shears, and how I should have not came in with dirty hair. He continues to say more offensive things, I ask him his name and he says, "John Hancock", I say to him, "your license says Richard ", he then replies, "I have many names, you don't need to know it."I own 29 salons," then finally, another hairdresser named Cara came from the back. I then ask her to "please do my hair because Richard is making me very upset and uncomfortable." She beckons me over to her station, Richard says, "Yeah, go over there, and next time, come in with your hair clean." Please understand I'm an African American woman, and I had just washed my hair, so his statement was totally uncalled for and offensive. He then proceeds to take another customer who was Caucasian and said to her, "Thanks for coming in with your hair clean, as he was shampooing her hair." I then ask for his license information, and he nearly knocks me into the station, attempting to grab and hide his license. He then proceeds to tell me his license is 1-800-kiss-my-[censored]. I tried to get in touch with the manager, Robin, by driving to and calling the store she was supposed to be at, but she was not available despite her being scheduled. The video will be posted to TikTok, YouTube, and other social platforms because this behavior is unacceptable!

I have been going to this specific salon for 3 years, and I have never had such a terrible experience as this one. Let me just start by saying I will be filing a police report and contacting corporate and the licensing board. I walked into the Ray and Dobson Great Clips in Chandler, as usual and no one was in there, but a hairdresser named Richard, and I had no problem with him doing my hair because normally anyone in there can do my simple cut, despite me never seeing him at this location before. Well, as he gets me in the chair, he banters about different types of hair and how he's not going to use his $2000 shears on my hair cause it will damage his expensive shears, and how I should have not came in with dirty hair. He continues to say more offensive things, I ask him his name and he says, "John Hancock", I say to him, "your license says Richard ", he then replies, "I have many names, you don't need to know it."I own 29 salons," then finally, another hairdresser named Cara came from the back. I then ask her to "please do my hair because Richard is talking crazy and making me very upset and uncomfortable." She beckons me over to her station, Richard says, "Yeah, go over there, and next time, come in with your hair clean." Please understand I'm an African American woman, and I had just washed my hair and had little bit of Vaseline in my hair to keep the frizz down, so his statement was totally uncalled for and offensive. He then proceeds to take another customer who was Caucasian and said to her, "Thanks for coming in with your hair clean, as he's shampooing her hair." I then ask for his license information, and he nearly knocks me into the station, attempting to grab and hide his license. He then proceeds to tell me his license is 1-800-kiss-my-[censored]. I tried to get in touch with the manager, Robin, by driving to and calling the store she was supposed to be at, but she was not available despite her being scheduled. The video will be posted to TikTok, YouTube, and other social platforms because this behavior is unacceptable!