Burger King

I drove 2 1/2 miles to the BK #09242 to get a lunch meal for my wife and myself. I had a coupon #1676 and ordered one Whopper with ONLY mayo and onions.

As I pulled up to the window the young man said hold on and minute as the window closed again. He came back and I said "is that the order with the Mayo and onion ONLY, to which he responded yes. He proceeded to hand my the lg drinks, and then the bag of food and I drove back the 2 1/2 miles to my house where my wife was waiting for our lunch. I started to unpack the lunch bag... one lg fry, two Lg fries, and one Whopper, so I picked up the receipt and got the phone number off of it. I called the store number to tell the manager that I was shorted the Whopper. the phone rang and rang and then was hung up on, this was starting raise my blood pressure, so I called back again, ring... ring... ring and then hung up on again. I told my wife to strip off the lettuce and tomato, and pickles off the one Whopper (as she had ordered the Mayo and onions only) and go head and eat. I got back into my car and drove back the 2 1/2 miles to the store and went inside to talk to the manager, as I walked up to the counter the young man said I'll be with you in a minute, to which I said I need to talk to the manager. The other man (Jordan) that was on the window came over and said he was the manager and what did I want so I proceeded to say that I was shorted a Whopper and he said yes here it is. I told he I didn't want it as it was cold and by the time I drove home again the whole meal would be cold, that a total refund was in order. He said for me to drive home and bring back the meal and he would, VERY Sharply) if I didn't he would only refund the Whopper in his hand. Bad customer relations, store soiled my wife and my lunch, drove 5 miles to shop in your store, and told unless I brought back the cold food was the only way to rectify the bad experience at your store. I took the refund for the single Whopper and thought"I will never come back to the store again and that I would go home and put the experience on Facebook and Nextdoor but I thought I would like to see what the upper management would do with this experience. Order Id AAABHLXUAEBH, Time 12:19:10pm the receipt say employee Cruz, Brandi but he said his name was Jordan? interesting

Hello. I drove to the Burger King on 67th ave and Peoria in Glendale, AZ., to use the buy one, get one free whopper on your app and was told that their registers couldn't process the code due to system was not working properly. I then asked if it was just this location, and the manager said yes. So I drove to the Burger King on 59th ave and Thunderbird, and was told they have the same issues with their registers with the app. The cashier then informed me that there were maybe 2 locations in the whole valley where it was working properly. So I drove back home after wasting my time and gas. When I got home I called the location back on 67th ave and Peoria and asked the manager for her supervisors' number and she asked why I wanted it. I said it was none of her business. She would not give me the number and laughed and hung up on me.